2017 KIA SORENTO Complaints

Car has had zero problems. Started hearing a strange noise when accelerating, took to dealership they said engine was burning oil and oil was low (no indicator lights). They determineed the engine was failing and needed to be replaced. They told me this was a common occurrence with the 3.3L v6 associated with my model year. They agreed to replace the engine at their cost after a lengthy back and forth. I serviced the car regularly at Kia. They determined it was no fault of my own. Drove the car home and a few additional times. The engine blew up, smoking with no indicator lights. I had to pull over off the side of the road. It could have been a dangerous situation. It has been over a month and the engine has not been replaced yet due to limited inventory and difficulty obtaining a replacement engine by the dealership. The car was towed to the dealership after the engine blew up and it is still sitting at the dealership.

Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.

While driving my 2017 Kia Sorento, my car suddenly started making very loud clanging noises out of nowhere. The car then completely shut down in the middle of the highway. Thankfully, I was able to coast off to the side of the road. I tried to restart the car, but it would not start. After having the car towed to my mechanic, he informed me that there was absolutely NO OIL in the car. It was completely empty. No warning lights ever came on to tell me there was an issue. I maintain my car with oil changes regularly. I have all documentation to prove it. There is absolutely no reason for there to have been no oil in the car. As a result, my engine is now destroyed. My mechanic told me it needed a new engine, and after having it towed again at my own expense to a KIA dealer, they told me the same thing. They informed me that my car doesn't fall under any warranties and I would need to pay for a new engine. My car only has 119,000 miles on it, and it isn't even paid off yet! I am the only owner of this car and take good care of it. When I contacted KIA customer service, they were of absolutely no help and they also told me I was financially responsible for a new engine. After doing research, I have found that 2017 Kia Sorento owners have reported the same exact issue of no oil being in the car, with no warning lights coming on, to the NHTSA. And their engines were also destroyed as a result. There is an extended warranty on the Oil safety switch for my vehicle. I brought that up to Kia, and they told me they could replace the switch, but not the engine. I told them that the engine is destroyed because the car lost all of its oil with no warning. Being that this is a known problem with Kia engines, and many complaints have been filed, the NHTSA needs to investigate this and hold KIA responsible for replacing people's engines!

Steering wheel has a sticky feeling, especially on the highway traveling at faster speeds. The wheel gets stuck in certain positions and then over exerts when you turn the wheel back. Overall, the steering wheel feels unstable.

Werner KIA sold pre-owned vehicle with driver side seatbelt defect, very loose. It was acknowledged by dealer, on paperwork, stated they repaired/replaced it, only to see it was NOT repaired/replaced due to cost. To date, seatbelt still loose, may not work in crash situation. Werner KIA 2755 W. Tennessee St. Tall, FL.

The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed with his family inside the vehicle, the battery light and check engine warning light illuminated. The contact stated the vehicle stalled and failed to restart. The vehicle was towed to the local dealer where it was diagnosed as engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000. The VIN was not available.

Smell of oil burning on exhaust manifold. Inspected by dealer service and found oil leaks at head gasket at rear cylinder bank. Dealer service instructed me not to drive vehicle any further and provided a loaner vehicle. Continued driving with oil leak could have resulted in engine fire. Vehicle is not drivable at present and is at dealer awaiting repairs. I am in possession of a letter from Kia to owners of these vehicles that the head gaskets are a known issue and Kia has extended the warranty on this engine.

I purchased 2017 Kia Sorento in 2020. I have to put 2 quarts of oil in it once a week. I noticed it around 2022. I get the oil changed on the regular. The engine is starting to rattle, and my oil light does not indicate when the oil is low. So, I have to check it constantly. The under-carriage rattles excessively. I've taken the suv to dealership and they are telling me that they cannot find anything wrong with it. I am at a loss. Plus, I am still paying a note on the suv.

The knock sensor/glow circuit relay failed The car stopped accelerating on the freeway with me and my family in the car. The car was serviced at a Kia dealership and they confirmed that it was the knock sensor which is on recall just not for my cars year. There was no symptoms or warning signs or problems prior to the failure. It happened on the spot.

I purchased a 2017 kia sorento in 2017. Moved to mississippi in 2018. Never received a recall notice on the engine of my car. Engine blew last month for the exact reason of the recall. Mechanic had to inform me of the recall. Kia is not honoring the recall or the warranty. They are wanting to charge me for any work.