2013 KIA SORENTO Complaints

Excessive oil consumption. Kia stated this is a known issue but is not "quite to the status of a recall." They said there is no fix to the issue and they cannot diagnose what is causing the excessive oil consumption but can confirm it is not leaking. Both the Kia dealership and general Kia phone support informed me there is nothing they can do and the best suggestion they can provide is to wait until the engine seizes up. They said at that point, I can have it towed to a local Kia dealership or "limp" it to a dealership and it would then be qualified for an engine replacement under a different recall. I asked if I should top it off with oil to prevent the engine from failing while we are driving, and they informed me not to do this "as that will only prolong the issue." I then confirmed with them that the only solution being provided was to continue driving the car and wait until the engine fails while I am driving down the road, potentially with my family in the car which is an extremely dangerous situation. Multiple different Kia reps confirmed that is the only and "best" solution they can provide. The dealership said they see this issue with this engine "all the time and it sucks" but they cannot help me until I bring them a seized-up engine. They also said there is nothing they can do to fix the issue before the engine goes bad. They tried to provide a glimmer of hope by saying, "the good news is there is a 99% chance you will get a new engine because we see major engine issues so often Kia just replaces the engine instead of having us tear it apart to diagnosis the issue because that takes less time and is cheaper." However, they confirmed again they will not and "cannot" fix the car until I bring them a seized engine and continue driving it until it fails. Kia is directly telling consumers to put themselves and their families in harm's way by not fixing a known issue and telling drivers to wait until their engine fails while in the act of driving.

I have a 2013 Kia Sorento SX Snow White Pearl. This vehicle has been garage kept its entire life. In spite of this, the paint has begun delaminating above the windshield (just yesterday 08/17/21). Many spots are down to the bare metal. I have never heard of paint doing this on a car....my 20-year-old truck paint is in great condition. I now must get this vehicle painted to avoid rust.

I have submitted multiple complaints with NHTSA on this vehicle, as well as the dealership. 0n 4/14/2014 I complained that the key won't turn in ignition at intermittent times. Just today (8/17/2021) is the latest time in which pulling into my garage and turning off the vehicle the ignition key would not fully turn off and come out of the ignition. Had to restart the car, put in drive, back up and pull forward, turn steering wheel, place in park and turn vehicle off, then I was finally able to turn ignition and remove key. I've made multiple attempts with the dealership to investigate this problem and the service on Jan. 25, 2021 they verbally recommended replacing the ignition at my expense because it's probably a tooth broken off in the ignition tumbler; however, they could duplicate and are not sure if that would fix problem. My concern is that I'll get stranded somewhere and won't be able to get the key removed from the vehicle or get the vehicle started.

Paint peeling and chipping off my car and my insurance stated they will not cover a Manufacture defect…

I was driving home from work on the I79 going to Pittsburgh, when I had to switch lanes because of construction my car struggled to increase in speed. As I pressed down on the gas petal all the warning lights on my dashboard came on and my car slowed down, so grateful I was able to pull my car off the highway barely. I turned my car off and waiting, then when I tried to turn it on, it wouldn’t turn over. I called my insurance and requested a jump, but when the roadside assistance arrived, he jumped my car but that didn’t help, he checked my oil and asked about my recent inspection. After all the information and attempts, he researched my VIN and found out it had all the systems of the Kia recall. I am just lucky I was driving the speed limit and made it off the highway lanes even thought I was stuck on the highway off ramp. I think what if I was speeding and had cars following me, then this happened? I would be severely injured, dead, and put others in risk of that danger too.

I took my vehicle in to have the oil changed and have a inspection. During the inspection they found that the timing belt cover was just starting to leak. They would need to replace the gasket costing over $1700, then inspect the rest of the components. Thats not even what it is gonna cost if there is more to be done. Under 130000 miles.

I started the vehicle as usual to head home from running errands. I usually watch the warning lights go off. For some reason after the lights went off the air bag light came back on as I was going down the road. I pulled over and turned it off. Waited 5 minutes and started it back up thinking it just needed shut off and restarted. The light again went off for a second and back on all the way home. My normal shop can not work on that component so I have to take it to the Kia dealer to get it fixed and pay to have it checked. Under 130000 miles, this shouldnt be happening.

I own a 2013 Kia Sorento with Pearl White paint. It started peeling huge chunks of paint off of the top of my car. There is no reason the paint should just be peeling off, often in huge peeling strips. I am aware of other makes and models with this paint around my production year that have had recalls to fix this defective paint. I believe Kia should be included in this recall. I have included pictures, the last picture is of three average size paint chunks that are coming off daily.

Paint delimitation rapidly along top of windshield allowing rust. Safety concern with water damage. No reports to dealer.

The paint on my roof is chipping and peeling. I purchased the vehicle used with ±65K miles. After about a year, ±12K miles I noticed some small chipping just above the windshield. I assumed it was normal road debris causing it. Then the paint started to peel back. Just recently a patch about 8" x 6" peeled off. There are other concerned KIA owners suffering the same issues. Now small areas of where the paint chipped/peeled off is starting to rust. The color of the vehicle is Pearl White, which is the most common KIA paint to chip or peel. I purchased a 3 year extended warranty when I bought the car. The dealer I purchased the vehicle from was not a KIA dealer so may not have known about the peeling paint issue with the Sorento and Pearl White paint.