2013 KIA SORENTO Complaints

paint started pealing in 2020 and progressed to many other areas including hatchback and roof

The Sorento truck start off by self went I drive more the hour went I brake the truck sout off .

The contact owns a 2013 Kia Sorento. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic however, the cause of the failure was not determined. The contact stated that on one occasion while driving 55 mph, she heard an abnormal sound prior to the vehicle stalling. The contact stated that several unknown warning lights were illuminated. The vehicle was parked on the side of the road. The contact then towed the vehicle to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The VIN was associated with NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was unknown.

On May 5, 2021 our Sorento started smoking/steaming so we had it towed to our Kia service center who told us we needed a new engine due to bolts being stripped and warping the cylinder head. The vehicle is currently at our local mechanic and can be made available for inspections. I believe the engine could have done a lot more damage to us and others around if the engine had caused the vehicle to seize and cause an accident. The vehicle has only been seen by the Kia service center and my local mechanic. No other personnel has inspected the vehicle. The vehicle started to overheat about a week or two prior to the final incident. We took it to a mechanic (not my local mechanic) stating the vehicle was overheating, though they were unable to recreate the overheating. It is unknown why they couldn't replicate the issue.

in 2019 our car's engine was replaced due to a engine recall. The recall pertained to engines seizing, locking up, catching fire all due to excessive oil consumption and connecting rod bearings. In the fall of 2020, early 2021, we noticed that the newly replaced engine was using excessive oil. On one instance, the dash oil light came on after having oil changed and drove 200 miles. Checking dipstick, no oil was registering. We put 5 qts oil in car. We then took the car to the dealership. The dealership informed us to perform a factory certified oil change, do a diagnostic testing for 1000 miles, bring back to dealership for further evaluation. we reluctantly did this test as we were concerned that the engine would lock up, catch fire, leave us stranded. Upon returning to dealership, further testing showed excessive oil consumption of this newly replaced engine and that it needed to be replaced yet again.

The contact owned a 2013 Kia Sorento. The contact stated while the vehicle was stopped at a red light, she saw smoke emerging from the hood and the dashboard. Upon exiting the vehicle, the contact stated that the engine had caught on fire. There were no crash or injuries due to the fire. The air bags did not deploy. The fire department was contacted and was able to extinguish the fire. A police report was filed. The vehicle towed to a impound lot. The contact had not notified a local dealer. The vehicle had not been diagnosed or repaired. The vehicle was destroyed. The contact was relating the failure to NHTSA campaign number: 20V750000 (Engine). The manufacturer had been informed of the failure and the contact filed a complaint with the manufacturer. The failure mileage was 150,000.

When attempting to open the driver's side passenger door, the door handle came completely off the car. I therefore could not get my grandchild out of the car from that side and had to crawl over through the passenger side rear door to get her out. Apparently, this is a common problem because when I called a repair shop to ask what it would cost to replace, they told me they do these all the time and yes, it's a common problem. Found many complaints on line also. This is a dangerous situation. If there was an emergency to get someone out of a car on that side quickly you could not do it. Very disappointed in this cheap plastic handle.

THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT STATED THAT HER SON WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED AND REMAINED AT THE DEALER, AWAITING APPROVAL FROM THE MANUFACTURER TO AUTHORIZE THE RECALL REPAIR. THE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JENKINS KIA OF OCALA (2305 SW COLLEGE RD, OCALA, FL 34471, (352) 414-4553) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

PAINT HAS BEEN PEELING ON THE EXTERIOR ON THE LEFT AND RIGHT SIDE PILLARS; ON THE SIDE OF THE WINDSHIELD. THE DELAMINATION LIKE DAMAGE WAS NOT DUE TO PHYSICAL IMPACT.