2012 KIA SORENTO Complaints
View complaints related to 2012 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 850 complaints submitted for the 2012 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2012 KIA SORENTO- DETROIT, MI
I RECEIVED A RECALL NOTICE FROM KIA MOTORS STATING THAT I NEED TO BRING IN MY 2012 SORENTO IN TO HAVE THE "CLOCK SPRING ASSEMBLY" CHECKED AS MY AIR BAG LIGHT ON THE DASHBOARD IS ILLUMINATED. I BROUGHT IT TO HAVE IT CHECKED AND WAS TOLD THAT IT'S NOT THE "CLOCK SPRING ASSEMBLY" BUT THE OCS MAT THAT IS DEFECTIVE ( CODE B1764 ) AND WOULD COST ME $2640 TO REPLACE...I WAS TOLD THAT THE AIR BAG SYSTEM "MIGHT NOT" FUNCTION PROPERLY WITH WITH THE AIR BAG LIGHT ILLUMINATED...WHY IS THE OCS MAT NOT A RECALL MATTER AS IT IS APPARENT THAT THEY ARE FAILING MISERABLY...VEHICLE WAS IN MOTION WHEN LIGHT CAME ON AND REMAINS ON CONTINUALLY...
Source: NHTSA WEB SITE -
2012 KIA SORENTO- VIRGINIA BEACH, VA
I TOO HAVE THE PROBLEM OF THE PASSENGER AIRBAG LIGHT COMING ON OUT OF THE BLUE; NO ACCIDENTS.
Source: NHTSA WEB SITE -
2012 KIA SORENTO- BEAUMONT, TX
I WAS DRIVING ON THE HIGHWAY UPHILL THEN HIT THE BRAKES AND ALL LIGHTS LIT UP ON DASH AND CAR DIED. HAD CAR TOWED AND 2 MECHANIC'S TOLD ME THAT MOTOR HAD LOCKED.
Source: NHTSA WEB SITE -
2012 KIA SORENTO- UNIVERSITY PARK, IL
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). WHILE DRIVING 45 MPH, THE VEHICLE LUNGED, JERKED, AND LOST POWER. THE VEHICLE WAS TAKEN TO HAWKINSON KIA (5501 MILLER CIR DR, MATTESON, IL 60443, (708) 720-8999) TO HAVE THE RECALL REPAIR PERFORMED. WHILE AT THE DEALER, THE ENGINE SOFTWARE WAS UPDATED. AFTER THE REPAIRS, THE FAILURES OCCURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 105,286.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 KIA SORENTO- ODENTON, MD
I WAS DRIVING MY 2012 KIA SORENTO ON THE HIGHWAY DRIVING TO WORK GOING ABOUT 60MPH AND I FEEL A "KLUNK". AS I TRIED TO ACCELERATE, MY RPMS WERE RAPIDLY DROPPING, THEN I FELT THE ENGINE CUT. I POPPED IT INTO N AND HAD TO MAKE MY WAY ACROSS THE 3 LANE HIGHWAY. COASTED TO A STOP ON SHOULDER AND OBSERVED SMOKE FROM THE ENGINE COMPARTMENT. UPON POPPING THE HOOD, THERE WAS A SMALL ENGINE FIRE WHICH I WAS ABLE TO EXTINGUISH. THERE WAS OIL ALL OVER THE PLACE. BEHIND THE ENGINE, ON THE SERPENTINE BELT, ON THE RADIATOR. IT WOULDNT CRANK SO I HAD IT TOWED. AUTO SHOP CALLED AND STATED "WE CHECKED THE OIL LEVELS AND IT WAS AT THE L LINE ON THE DIP STICK. TRIED TO CRANK IT TO NO AVAIL, THEN TRIED TO MANUALLY CRANK IT AS WELL. UPON FURTHER INVESTIGATION, WE NOTICED A HOLE IN THE ENGINE BLOCK, WITH A PIECE OF THE ENGINE MISSING. YOU ARE DEFINITELY GOING TO REQUIRE A NEW ENGINE." SPECIFICS, I HAVE NO IDEA WHAT THE ISSUE MAY BE.
Source: NHTSA WEB SITE -
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2012 KIA SORENTO- HENDERSONVILLE, NC
UNDER THE RECALL, A FUEL LEAK WAS REPAIRED. THE SAME LEAK IN THE SAME PLACE AGAIN WITHIN 7 MONTHS. DEALER SLOW TO CALL BACK AND ARRANGE AN INSPECTION. CANNOT DRIVE CAR AS IT IS UNSAFE.
Source: NHTSA WEB SITE -
2012 KIA SORENTO- CONYERS, GA
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT BOTH HEADLIGHTS FAILED TO REMAIN IN THEIR HEADLIGHT SOCKETS. THE HEADLIGHTS WERE LOOSE AND HANGING OFF THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT'S WIFE TOOK THE VEHICLE TO BE SERVICED AT AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ENTIRE FRONT HEADLIGHT COMPONENT NEEDED TO BE REPLACED TO REPAIR THE FAILURE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 KIA SORENTO- WAUPACA, WI
THE BALL BEARINGS WENT OUT ON THE FRONT END CAUSING BOTH MY FRONT TIRES TO WEAR RIGHT DOWN TO THE WIRES ON THE TIRE TREADS. WITHIN A FEW WEEKS OF FIXING THEM THE ENGINE SEIZED IN MY CAR FOR THE SECOND TIME. WHILE MY 16 YEAR OLD WAS DRIVING IT ON THE HIGHWAY SHE SUDDEN LOST POWER AND THE VEHICLE STARTED TO SLOW DOWN. SHE PULLED OFF THE ROAD AND HAD HER BROTHER TAKE OVER DRIVING IT. HE COULD NOT GET IT TO SPEED OR TO SHIFT SO HE PUT IT IN MANUAL TO GET IT OFF THE HIGHWAY. ONCE OFF THE HIGHWAY HE CALLED ME. I FOLLOWED HIM LESS THEN 4 MILES TO THE LOCAL MECHANIC WHO LISTEN TO THE ENGINE AND SAID TO PARK THE CAR AS THE ENGINE WAS ABOUT TO GO. IN THE PROCESS OF DRIVING IT HOME LESS THEN 2 MILES THE ENGINE COMPLETELY SEIZED UP.
Source: NHTSA WEB SITE -
2012 KIA SORENTO- MCKINNEY, TX
THE ENGINE ON MY 2012 KIA SORENTO RAN OUT OF OIL WITHOUT ANY WARNING LIGHT OR OTHER INDICATION OF PROBLEM. WAS DRIVING AT HIGHWAY SPEED AND ACCELERATED TO GET AROUND AN 18 WHEELER AND THE ACCELERATION CUT OUT, CAUSING CARS BEHIND ME TO HAVE TO SLOW TO AVOID RUNNING INTO MY REAR. THE SORENTO QUICKLY BECAME VERY SLUGGISH AND PROGRESSIVELY SLOWED DOWN. I CHANGED LANES TO THE RIGHT WHEN SAFE TO DO SO AND STOPPED THE CAR. I LOOKED FOR PROBLEMS UNDER THE HOOD AND THEN CHECKED THE OIL. THE OIL WAS COMPLETELY EMPTY. THE ENGINE OIL LIGHT NEVER CAME ON AND I HAD NO WARNING THAT THE OIL WAS LOW. I HAD THE CAR TOWED TO A REPAIR SHOP WHO SAID THE MOTOR IS BLOWN AND MUST BE REPLACED.
Source: NHTSA WEB SITE -
2012 KIA SORENTO- ARLINGTON, WA
I WAS TURNING ONTO THE HWY. WHEN WITHOUT WARNING OR ANY DASH LIGHT WARNINGS MY ENGINE MADE A LOUD NOISE LIKE IT FELL APART AND I LOST POWER PULLED TO SIDE OF ROAD. CALLED KIA THEY HAD IT TOWED TO DEALERSHIP. 2 DAYS LATER DEALERSHIP TELLS ME THE ENGINE SPUN A BEARING. THERE IS A RECALL FOR THE SAME REASON ON THIS BUT THEY SAID ITS NOT ON MY VIN. # AND IT WILL COST $9,500.00 TO GET AND INSTALL A USED 78,000 MILE ENGINE IN IT, WHY WOULD I PUT A SIMILAR USED ENGINE IN IT TO HAVE THE SAME THING HAPPEN AGAIN. MY ENGINE IS 1000 MILES OVER ITS WARRANTY. VERY FRUSTRATING.....I LOOKED ON THIS SITE AND I SEE A LOT OF PEOPLE HAVING THE SAME PROBLEM. I'M GLAD I WAS JUST ENTERING THE HWY WHEN IT HAPPENED NOT DOING THE 70MPH SPEED CAUSE IT MAY OF HAD A MUCH WORSE OUTCOME. SOMETHING NEEDS TO BE DONE TO CORRECT THIS THANKS FOR READING MY REPORT.
Source: NHTSA WEB SITE