2017 KIA SORENTO Complaints

Excessive oil consumption causing engine to misfire- needing spark plugs replaced with low mileage. Adding 2 quarts of oil about every 700 miles. With no solution given to correct issue.

The engine threw a rod through the block, it is available upon request. I had driven it to my destination earlier that day, it stayed parked until later in the evening as we were getting ready to go we checked the oil and headed on our way. After 10 min of driving on the highway there was a loud ugly clunk noise, lots of smoke coming from the car and the oil and check engine light turned on and shut off, the engine had no power. We started to pull over we began seeing flames coming from under the hood, the engine had caught on fire before we had completely pulled over and come to a stop. It can't be driven anywhere, we found pieces of piston/connecting rod that were broken and mangled in the engine and later found the hole underneath the car at the bottom of the block. Since the fire was out by the time the officer arrived, he gave us an incident report and drove us home. The car wasn't making a weird noise, wasn't driving funny, it had less than 90k miles on it, no warning lights of any kind on the dash were on until mid accident but they turned off as fast as they came on. It was the LAST thing we expected to happen considering the mileage and no warnings or any kind before that night. Opened a case with Kia Customer Care Center and was told my case was escalated to nationals and they would reach out to me, I called back several times as they didn't have a number to give to me and each time I called i was told there was no update, there is still currently no update or anything, I had to call to reopen my case because an employee had closed my case-reason unknown.

The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2nd rear section (non-movable portion) of Panoramic glass shattered while driving. No road debris is possible due to roof rack being on car which would prevent road debris or falling material. It simply shattered like temperature differential shatter.

The contact owns a 2017 Kia Sorento. The contact stated while driving 40 MPH, the vehicle began to stall. The contact stated that the low oil warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to CarMax, where they completed an oil consumption test and associated the failure with an unknown engine recall. The contact was referred to a local dealer for the recall repair. The contact towed the vehicle to a local dealer but was informed that the VIN was not included with the unknown recall on the engine. The contact towed the vehicle back to CarMax and was informed that the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to a second local dealer: Greenway Kia East (8701 E Colonial Dr, Orlando, FL 32817: (407) 678-1717), and was informed that the vehicle needed to be diagnosed at their location; however, she declined due to the cost. The vehicle was not diagnosed or repaired. The contact towed the vehicle back to CarMax. The vehicle was not repaired due to a backorder on the engine. The manufacturer had not been informed of the failure. The failure mileage was 60,411.

Vehicle shuttered and died while driving 65mph down highway. Dealer service indicated cause was due to fuel pump failure.

Headlights and dash lights will suddenly and randomly turn off while driving when using auto setting. Have experienced this multiple times.

Car is jerking into 2nd gear while driving which causes tension on neck and back. Transmission also slips while accelerating. TCM needs to be updated but dealership can't do it without a notice.

The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road and restarted the vehicle. The contact stated that while driving back to the residence, the vehicle stalled several times and had to be restarted several times. The contact had rebuilt the engine himself. The failure recurred a second time and the vehicle had to be towed. The contact stated that the vehicle was sputtering and jerking while driving. The contact stated the engine failed and the vehicle was no longer drivable. The contact called the dealer and was informed that the vehicle was not included in a recall for the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 105,000.