2012 KIA SORENTO Complaints

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE EXHIBITED NO SAFETY RELATED ISSUES OR FAILURES UNTIL MANUFACTURER RECALL CAMPAIGN: SC147 AND AN OIL CONSUMPTION TEST WERE PERFORMED. JIM SHORKEY UNIONTOWN KIA (1050 PITTSBURGH RD, UNIONTOWN, PA 15401, 724-415-3210) SERVICED THE RECALL CAMPAIGN AN INDICATED THAT THE ROD BEARING, O RING, AND ENGINE WERE WEARING DOWN. THE DEALER STATED THAT THE MANUFACTURER HAD NO REMEDY FOR THE FAILURES. SMAIL KIA (5094 US-30, GREENSBURG, PA 15601, 724-837-7000) WAS NOTIFIED OF THE ENGINE FAILURE AND THAT THERE WAS EXCESSIVE OIL AFFECTING THE CRANK CASE AND PISTON RINGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

PRIOR TO THE DATE OOF 05/24/2019, I CONTACTED THE DEALERSHIP IN WHICH I BOUGHT THE VEHICLE TO ASK TO SET UP AN APPOINTMENT BECAUSE MY CAR WAS BURNING OIL. THIS WAS IN JUNE 2018 AND AT THAT TIME I WAS INFORMED THAT NOTHING WAS WRONG WITH MY VEHICLE AND THAT THERE WAS A RECALL OUT ON THE ENGINE I HAD IN MY VEHICLE. PRIOR TO THIS APPOINTMENT I HAD ONE OF MY GOOD FRIENDS CALL DOWN AND EXPLAIN TO THE MECHANIC WHAT HE EXPERIENCED WITH MY VEHICLE, AS HE WAS A MECHANIC HIMSELF. I ENDED UP PAYING A BILL THAT DAY FOR SOME MINOR THINGS. IN THE BEGINNING OF 2019 I GOT AN OUL CHANGED AND BY MARCH WE HAD TO ADD BOUT 3 QUARTS. IN APRIL 2019 I NOTICED OVER THE COURSE OF ABOUT 6 WEEKS I PUT 2 QUARTS IN MY CAR. I MADE AN APPOINTMENT AND INFORMED THE SECRETARY ON THE PHONE ABOUT IT BURNING OIL. MY FATHER ENDED UP TAKING IT TO THE DEALERSHIP THAT DAY WHILE I WAS MEETING HIM THERE WITH HIS VEHICLE. BY THE TIME I ARRIVED MY VEHICLE WAS ALREADY DONE BEING SERVICED. HOWEVER I STILL MANAGED TO SPEAK WITH THE MECHANIC IN WHICH HE INFORMED ME MY ENGINE WAS ON RECALL AND COULD ONLY BE REPLACED FREE OF CHARGE IF THE CAR MADE A KLINKING SOUND OR I DROVE MY CAR TO THE POINT MY ENGINE SEIZED. I WAS TOLD THIS IS THE ONLY WAY THE ENGINE WOULD BE FREE OF CHARGE. TO ME AND MY FATHER THIS DIDNT SEEM SAVE AS I TRAVEL SEVERAL MILES THROUGHOUT A COUPLE OF MONTH SPAN. THERE ARE TIMES IN WHICH I REACH AREAS THAT THERE IS NO SERVICE. I ALSO OFTEN TIMES HAVE MY DAUGHTER WITH ME IN WHICH WORRIES ME. SIMILAR SITUATION HAPPENED IN APRIL 2012, 14 MONTHS AFTER I BOUGHT THE KIA SORENTO. I WAS DRIVING 4 HOURS TO GO BACK HOME WHEN MY VEHICLE STARTED BLOWING COLD AIR. THEN ALL OF A SUDDEN ALL MY CARS LIGHTS WENT ON AND MY VEHICLE FROZE UP. MY CAR STARTED TO SMOKE. LOOKING UNDER THE HOOD MY OIL CAP WAS GONE. I ENDED UP GETTING ANOTHER ONE HOPING MY VEHICLE WOULD RUN. IT WAS TOWED AND I ENDED UP BUYING A NEW ENGINE.

I HAD THE MOTOR REPLACED IN JAN 2018 FOR ENGINE FAILURE ROD KNOCKING METAL SHAVINGS ON THE DIP STICK, IT JUST SHUT OFF GOING DOWN THE INTERSTATE AND NOW ITS THE SAME ISSUE AGAIN, GOING DOWN THE INTERSTATE STARTED KNOCKING AND THE CAR JUST SHUT OFF. NO OIL ON THE DIP STICK AGAIN WITH METAL SHAVINGS

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT SCHEDULED AN APPOINTMENT WITH DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, (301) 696-1200) TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED. THE FAILURE MILEAGE WAS 77,200.

TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND THE CONTACT NOTICED THAT THE OIL WAS LOW. THE CONTACT ADDED A QUART OF OIL EVERY FIVE HUNDRED MILES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK KIA OF MANCHESTER (1300 S PORTER ST, MANCHESTER, NH 03103, (603) 836-7600) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED AND AN OIL CONSUMPTION TEST WAS COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 13113751. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 109,000.

ENGINE OIL USE EVERY 1.000 MILES GIVE OR TAKE CAR IS USING 1 TO 1 1/2 QUARTS OF OIL. I HAVE TAKING MY CAR TO THE SELLING DEALER THEY HAVE DONE A OIL CONSUMPTION TEST AND HAVE VERIFIED THAT CAR IS USING OIL.I HAD TO TAKE IT BACK 3 TIME FOR THEM TO CHECK OIL LEVEL AND FOR THEM TO SAY YEP ITS USING OIL .AND WENTON TO TELL ME THAT KIA CORP WILL NOT REPLACE THE ENGINE.SO EVERY 1.000 MILES I HAVE TO PUT OIL IN IT TILL IT BLOWS UP.THIE IS SO SAD I PAID GOOD MONEY FOR THIS CAR AND KIA WILL NOT STAND BY REPAIRS.IM A DIESEL TRUCK SERVICE MANAGER AT A NAVASTAR DEALER.AND WE WOULD NOT TREAT ARE CUST THIS WAY.WE HAVE REPLACED $30.000 MOTORS CAUSE OF OIL USE.CAN YOU PLEASE HELP THANKS FOR YOUR TIME JOEL B [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

MY 2012 SORENTO HAS BEEN BURNING/LOSING OIL SINCE IT WAS TESTED FOR THE PREMATURE BEARING WEAR RECALL AT 100K MILES. IT BURNS APPROX. 1 QT OF OIL EVERY 1000 MILES. THE CURRENT MILEAGE IS 114K MILES. I HAVE TO ADD 5 QTS OF OIL BETWEEN EVERY 5K MILE OIL CHANGE. DROPPING A MICROPHONE INTO MY OIL PAN DID SOMETHING TO MY ENGINE. KIA DEALERSHIP SAYS THIS IS TO BE EXPECTED FOR AN ENGINE WITH THIS MANY MILES.

WHEN GOING OVER SPEED BUMPS, MY CAR SOUNDED LIKE A TIN CAN PARTICULARLY WHEN COLD OUTSIDE. THOUGHT IT COULD BE SHOCK ABSORBERS. A LOCAL CAR REPAIR PLACE REPLACED STRUT MOUNTS, BRAKE PADS AND NEW SHOCKS AT A COST OVER $3000. AFTER PAYING FOR THIS, MY CAR MADE THE SAME SOUND WHICH I CAPTURED ON VIDEO. I DID SOME RESEARCH AND FOUND NUMEROUS OTHER COMPLAINTS ABOUT SUSPENSION SYSTEM ON THIS MODEL KIA SORENTO. I PROVIDED THIS INFORMATION TO REPAIR SHOP AND RETURNED FOR PROPER FIX. THEY DISCOVERED A TECHNICAL SERVICE BULLETIN FOR THIS CAR #SA178. THEY MADE THIS CORRECTION AND TOLD ME TO CONTACT KIA FOR REIMBURSEMENT. KIA REFUSED SAYING THAT BECAUSE IT WAS OUT OF WARRANTY AND NOT REPAIRED AT A KIA DEALERSHIP THEY COULD NO HELP ME. THIS IS AN ONGOING PROBLEM WITH SORENTOS, BUT THERE HAS NOT BEEN A RECALL NOTICE FOR THIS VEHICLE. I AM OUT OF POCKET OVER $3K. NOT HAPPY.

ENGINE SIEZED WHILE DRIVING. I HAVE ALL THE MAINTENANCE RECORDS. IT WASN'T LEAKING OIL OR BURNING ANY. I HAD IT TOWED TO A MECHANIC, HE AGREED THEIR WAS NO LEAK BUT THE OIL WAS LIVE SLUDGE AND IT CAUSED THE CAR TO SEIZE. IT HAD BEEN LESS THAN 4000 MILES SINCE I'LL HAD BEEN CHANGED.

WHILE MY VEHICLE WAS IN MOTION ON THE HIGHWAY GOING OVER 70MPH MY ENGINE SHUT OFF, MY SPEEDOMETER DROPPED FROM 70 TO 40 CAUSING THE VEHICLE BEHIND ME TO HAVE TO PULL INTO ON COMING TRAFFIC (TWO LANE ROAD GOING DOWN MOUNTAIN) TO AVOID SLAMMING INTO MY VEHICLE. PRIOR TO THIS OIL, CHECK ENGINE, AND FOUR WHEEL DRIVE LIGHTS ALL BEGAN TO FLASH. PULLED OVER, SHUT OFF VEHICLE AND VEHICLE STARTED AFTER SOME STRUGGLE. DROVE WITH HAZARDS ALL THE WAY HOME. BEFORE THIS MY VEHICLE WOULD LOSE POWER WHILE DRIVING. MY RPMS WOULD DROP AND HITTING THE GAS DID NOTHING. EVERY TIME VEHICLE STARTS MAKING KNOCKING SOUND BEFORE RATTLING AND STALLING OUT. VEHICLE HAS BEEN IN MOTION EVERY SINGLE TIME IT LOSES POWER, OR THE ENGINE STALLS OUT. IMMEDIATELY PURCHASED CAR FAX TO SEE ALL OPEN RECALLS ON MY VEHICLE. THIS IS ONE OF THE MAJOR ONES. ENTIRE REPLACEMENT OF ENGINE. KIA REFUSES TO REPLACE MY ENGINE AND ONLY KEPT MY VEHICLE IN THE SHOP FOR 56 MINUTES BEFORE TELLING ME IT WAS READY FOR PICK UP. WHEN ENGINE IS ACTING UP, REMOVING MY FOOT FROM THE GAS DOES NOT SLOW THE VEHICLE. THIS VEHICLE IS INCREDIBLY DANGEROUS AND UNPREDICTABLE.