2013 KIA SORENTO Complaints

HEAD LIGHT KEEP BURNING.. THE PASSENGER ONE.. LADY 3 MONTHS I HAVE CHANGED THREE TIMES THE HEAD LIGHT

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THE RPMS DROPPED TO ZERO. IN ADDITION ON ANOTHER OCCASION, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (NEMET KIA LOCATED AT 153-03 HILLSIDE AVENUE, JAMAICA, NY 11432) FOR A DIAGNOSIS WHICH WAS INCONCLUSIVE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY RESOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

INVOLVED IN A CAR ACCIDENT WHILE TRAVELING ON HIGHWAY.SOMEONE HIT ME VERY HARD LOST CONTROL OF THEIR VEHICLE. AIRBAGS DID NOT DEPLOY AT ALL.

AFTER DRIVING TO AN APPOINTMENT AND PARKING, I ATTEMPTED TO OPEN MY DRIVER'S SIDE PASSENGER DOOR TO GET MY SERVICE DOG OUT WHEN THE DOOR HANDLE COVER POPPED OFF AND HANDLE CAME OFF IN MY HAND. UPON INSPECTION, I NOTICED THERE WAS NO DAMAGE TO THE HANDLE ITSELF, BUT THE DOOR HANDLE COVER HAD SNAPPED WHERE THE SCREW FROM THE DOOR IS MEANT TO SECURE THE PIECE TO THE DOOR. WHEN I WENT TO KIA, THEY EXPLAINED KIA HAD ACKNOWLEDGED A PROBLEM WITH THESE PARTICULAR HANDLES BREAKING, AND THE FIX WAS A NEW DOOR HANDLE ASSEMBLY; HOWEVER, EVEN THOUGH MANY PEOPLE HAVE HAD THIS PROBLEM, KIA HAS NOT ISSUED A RECALL OR OFFERED AN EXTENDED WARRANTY TO THOSE INDIVIDUALS AND REQUIRE THOSE AFFECTED TO REPLACE THEM AT THE OWNERS EXPENSE, WHICH IS OVER $150 WITHOUT LABOR COST INCLUDED. THIS ISSUE IS A SAFETY HAZARD (WITHOUT THE HANDLE, YOU CAN'T OPEN THE DOOR FROM THE OUTSIDE) AND MANY KIA OWNERS HAVE COMPLAINED ABOUT THIS VERY ISSUE VIA ONLINE FORUMS, AND YET KIA STILL REFUSES TO OFFER A RECALL OR WARRANTY EXTENSION! THE FACT THEY DON'T OFFER A REPLACEMENT HANDLE COVER, BECAUSE IT WOULD CONTINUE TO POSE THIS PROBLEM, AND STATE THE FIX BEING A NEW COMPLETE DOOR ASSEMBLY SHOULD MERIT THEIR EXTENDING A WARRANTY FIX OR RECALL.

MY CHILD WHO IS CURRENTLY 13, HAS MANAGED TO PULL THE REAR PASSENGER HANDLE OFF THE VEHICLE TWICE IN THE 6 YEARS WE HAVE OWNED IT REQUIRING REPLACEMENT BOTH TIMES AS THE PIECE HOLDING THE HANDLE IN IS PLASTIC AND HAS SHATTERED. THE FIRST TIME HE WAS ONLY 7. IT IS UNACCEPTABLE FOR A DOOR HANDLE TO BE ABLE TO BE DESTROYED BY A CHILD MULTIPLE TIMES. ALSO, THE HANDLE WHICH ALLOWS THE SECOND ROW SEAT TO FOLD FORWARD FOR PASSENGERS TO GAIN ACCESS TO THE THIRD ROW DOES NOT WORK. WE HAVE ASKED FOR THIS TO BE FIXED AT THE DEALERSHIP MULTIPLE TIMES BUT THEY HAVE BEEN UNABLE TO GET IT TO WORK PROPERLY EITHER. OBVIOUSLY BOTH OF THESE PROBLEMS OCCUR WHEN THE VEHICLE IS STATIONARY.

WHILE DRIVING ON THE INTERSTATE WITH MY FAMILY OF FOUR, THE ENGINE SEIZED WITHOUT WARNING. WE WERE TAKING THE OFF RAMP FROM ONE INTERSTATE TO MERGE ONTO ANOTHER WITH NO POWER. LUCKILY WE WERE IN THE LANE CLOSEST TO THE SHOULDER AND NOT ALREADY IN THE FAR LEFT FAST LANE WITH LITTLE TO NO ROOM TO SAFELY GET OUT OF TRAFFIC. MECHANIC NOTED THAT THERE WAS ADEQUATE CLEAN OIL. WILL COST $7,000 TO REPLACE ENGINE. THOUGH KIA HAS A RECALL FOR OTHER ENGINES, THIS ONE IS NOT (YET) PART OF THEIR RECALL.

THE ENGINE SEIZED WHILE I WAS DRIVING ON THE INTERSTATE. THE ENGINE DID HAVE A MINOR OIL LEAK SINCE THE TIME OF PURCHASE FROM THE DEALERSHIP, IT WAS MONITORED AND REPLINISHED REQULARLY AND HAD BEEN DONE THE SAME DAY THE ENGINE SEIZED.

THREE WARNING LIGHTS CAME ON SIMULTANEOUSLY WHILE I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH. THE WARNING LIGHTS WERE THE ABS, TRACTION CONTROL, AND DOWN HILL. I TOOK IT TO PRECISION TUNE FOR A DIAGNOSIS AND WAS TOLD I NEED A PASSENGER REAR WHEEL SPEED SENSOR.

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMALLY LOUD POPPING SOUND AND NOTICED THAT THE SUN ROOF HAD EXPLODED. THE CONTACT STATED THAT THE SUN ROOF WAS NOT IMPACTED BY A FOREIGN OBJECT OR DEBRIS. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SAFELITE AUTO GLASS WHERE THE FRACTURED SUN ROOF WAS REMOVED AND PLASTIC WAS TAPED TO THE ROOF OF THE VEHICLE. SANDS KIA (13474 N AUTOSHOW AVE, SURPRISE, AZ 85388, (623) 474-3344) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

WE EXPERIENCED LITERALLY EVERYTHING DESCRIBED ON THE LAST LETTER FOR THE RECALL ON OUR 2013 KIA SORENTO'S ECU, INCLUDING THE VEHICLE SHUTTING OFF IN THE MIDDLE OF ACTIVE INTERSECTIONS, HIGHWAY, AND NORMAL DRIVING OPERATION(S). MY WIFE AND I OWN A VEHICLE (2013 KIA SORENTO), THAT IS THE SUBJECT OF YOUR "VOLUNTARY SERVICE CAMPAIGN TO UPDATE THE ENGINE CONTROL UNIT (ECU)". AFTER THE ECU UNIT WAS REPLACED WE RECEIVED THE ATTACHED LETTER FROM KIA THAT STATES HE HAS A WARRANTY ON THE ENGINE FOR AS LONG AS WE OWN THE VEHICLE. DESPITE THIS LETTER, WE'VE BEEN TOLD BY KIA USA CORPORATE AND LITHIA KIA OF ANCHORAGE THAT OUR VEHICLE IS NO LONGER COVERED BY A WARRANTY DUE TO MILEAGE. I EXPECT SOMEONE IN A HIGHER LEVEL MANAGEMENT TO EXPLAIN, ASFORMERLY REQUESTED. AS OF DECEMBER 23, 2019, WE HAD OUR VEHICLE TOWED TO LITHIA KIA OF ANCHORAGE TO ATTEMPT TO HAVE THE VEHICLE DIAGNOSED, AND COMMUNICATE WITH KIA USA. KIA HAS DECIDED TO STOP COMMUNICATING WITH US AND WILL NOT SHARE ANY INFORMATION WITH OUR LAW FIRM, PER THEIR OWN GUIDANCE. WE ARE HOPING THIS WILL COMPLETE THIS TEDIOUS METHOD OF VEHICLE REPAIR(S). KIA NEEDS TO EXPLAIN TO US WHY IT WILL NOT HONOR THE WARRANTY AS STATED IN THE LETTER. I AM A RETIRED DISABLED VETERAN AND CAN BE REACHED AT ANY HOUR. PER MY LAW FIRM'S INSTRUCTION(S), WE HAVE CONTACTED AND FILED A CLAIM THROUGH THE STATE OF ALASKA ATTORNEY GENERAL'S OFFICE AS WELL.