2013 KIA SORENTO Complaints

WHILE DRIVING TO TUCSON FROM MESA ON INTERSTATE 10, MY ENGINE STARTED MAKING KNOCKING NOISES AND LOST POWER , THEREBY STALLING BY THE ROADSIDE. IT HAS 89,000 MILES ON AND HAS BEEN METICULOUSLY MAINTAINED WITH REGULAR OIL CHANGES. I TOWED IT TO MY MECHANIC WHO SAID THE VEHICLE HAD SUFFERED A CATASTROPHIC ENGINE FAILURE WITH METAL SHAVINGS FROM THE FAILED BEARING ALL VISIBLE ON OPENING THE VALVE COVER. HE SUGGESTED I CONTACT KIA TO SEE IF THIS ENGINE WAS PART OF THE RECALL SC 0147 WHICH IS A RECALL DUE TO THIS KIND OF FAILURE FROM A MANUFACTURING DEFECT. AFTER INVESTIGATING, KIA DENIED MY REQUEST STATING THIS PARTICULAR ENGINE WAS NOT UNDER RECALL AND THEREFORE COULD NOT HAVE SUFFERED THIS SAME DEFECT. THEY REFUSED TO TELL ME WHEN AND WHERE THE ENGINE WAS MANUFACTURED WAS MANUFACTURED, IN MY ATTEMPT TO LINK THE ENGINE WITH THOSE UNDER RECALL, JUST STATING IT WAS NOT PART OF THE RECALL. I THEREFORE HAVE TO MEET THE COST OF REPLACING A WHOLE ENGINE THAT MY MECHANIC BELIEVES SUFFERED THE SAME MANUFACTURING FAILURES AS THE THE ONES RECALLED. THIS IS NOT FAIR.

ENGINE FAILURE WHILE DRIVING DOWN A MAJOR HIGHWAY IN HEAVY TRAFFIC. SAME ISSUE AS RECALLED ENGINES BUT KIA REFUSES TO ADDRESS THE ISSUE ON THIS VEHICLE.

IN EARLY MAY, THE AIRBAG LIGHT ON MY DASHBOARD CAME ON FOR NO REASON. MY 2013 KIA SORENTO WAS IN PARK. I TOOK THE CAR INTO THE LOCAL KIA DEALERSHIP AND HAD THE SERVICE CODE SCANNED. THE CODE CAME BACK SAYING THE PASSENGER-SIDE SEAT MAT AIRBAG SENSOR WAS THE ISSUE. THEY SAID THERE WERE NO RECALLS AND THAT THE MAT COULD MALFUNCTION IF IT GOT WATER ON IT OR IF ELECTRONICS WERE PLACED ON THE PASSENGER SEAT. I INFORMED THE SERVICE CLERK THAT NEITHER SITUATION WAS HAPPENING AT THE TIME OR ANYTIME BEFORE THE LIGHT ILLUMINATED. THE SERVICE CLERK SAID THAT KIA RECOMMENDED RESETTING THE CODE, AND HE HOPED IT WOULD SOLVE THE PROBLEM. THE LIGHT STAYED OFF FOR ALMOST 4 MONTHS. FAST FORWARD TO LAST WEEK. THE DASHBOARD AIRBAG LIGHT CAME ON AGAIN FOR NO REASON. MY CAR HAS NOT BEEN IN ANY TYPE OF ACCIDENT. MY PASSENGER SEAT HAS NOT BEEN IN CONTACT WITH WATER OR HAD ELECTRICAL DEVICES RESTING ON IT. I TOOK MY SORRENTO IN AGAIN AND HAD THEM READ THE CODE. IT CAME BACK WITH THE SAME PROBLEM, THE PASSENGER SEAT MAT. MY CAR IS ONLY AT 83,000 MILES, AND WAS AT 79,000 WHEN THE LIGHT FIRST CAME ON. THEY QUOTED THE REPAIR COSTS AT BETWEEN $1500 - $2000. I HAVE ATTEMPTED TO CONTACT KIA, TWO TIMES, THROUGH THEIR CUSTOMER COMPLAINT OPTION ON THEIR WEBSITE, BUT THEY HAVE NOT RESPONDED. THEY HAVE HAD AIRBAG-RELATED RECALLS WITH SEVERAL OTHER KIA MODELS OF THE SAME YEAR, BUT THE SORENTO IS NOT INCLUDED. THIS IS A MAJOR SAFETY ISSUE THAT SHOULD BE COVERED UNDER A RECALL. SOMETHING IS OBVIOUSLY WRONG WITH THEIR AIRBAGS WHEN THEY GO OUT AT LOWER MILEAGE. IS THERE ANYTHING YOU CAN DO TO HELP WITH THIS MATTER? IF I AM HAVING THIS PROBLEM, SO ARE OTHERS. SEVERAL PEOPLE ARE SAYING THE SAME THING ON VARIOUS INTERNET SITES. PLEASE HELP! THEY SAY MY AIRBAGS WILL NOT FUNCTION WITH THE LIGHT ON.

ENGINE HAD BEEN MAKING A NOISE (HUMMING AND GRINDING) WHEN VEHICLE WAS OPERATING BETWEEN 40MPH AND 60 MPH. BROUGHT TO KIA DEALER WHO STATED IT WAS THE NEW TIRES WE BOUGHT FROM MEINEKE. BROUGHT VEHICLE TO MEINEKE WHO SAID IT WAS NOT THE TIRES. WAS DRIVING VEHICLE AND WHILE EXITING HIGHWAY THE ENGINE SHUT OFF AND HAD TO PULL OFF TO THE SIDE OF THE ROAD UNDER 0 POWER. VEHICLE WOULD NOT START EVEN THOUGH THERE WAS STILL BATTERY POWER. VEHICLE WAS TOWED TO MEINEKE WHO TOLD ME THAT THERE WAS NO OIL IN THE ENGINE. WE HAD AN OIL CHANGE DONE IN MAY 2018 AT THE MILFORD CT KIA AND WAS NOT DUE FOR ANOTHER OIL CHANGE UNTIL OCTOBER 2018. THE VEHICLE HAD APPROXIMATELY 800 MORE MILES TO REACH THE 3000 MILE MARK FOR AN OIL CHANGE ALSO. I HAD THE VEHICLE TOWED TO MILFORD KIA WHO IS STILL EXAMINING THE ISSUE. KIA STATED THEY WOULD CHECK WITH KIA MOTORS TO ASCERTAIN IF THIS ISSUE IS COVERED BY A CURRENT ENGINE RECALL FOR 2013 KIA SONATAS.

DRIVING DOWN THE HIGHWAY AND CAR COUGHT FIRE. IF IT WASN'T FOR THE CAR NEXT TO US WHO SIGNALED TO PULL OVER WE WOULD HAVE BEEN TOAST.

KIA SORENTO 2013 2ND ROW SEAT (PASSENGER SIDE) STUCK DOWN, THIS IS THE 2ND TIME I HAVE HAD IT FIXED. I BOUGHT THE CAR BRAND NEW IN 2012, AND IT HAS ALWAYS BEEN DIFFICULT TO OPERATE, LEVER SOMETIMES WOULD FEEL STUCK. I WOULD HAVE TO SOMETIMES PRESS ON THE SEAT TO MAKE THE LEVER WORK, OR SHAKE THE SEAT WHILE PULLING ON THE LEVER. FIRST TIME IT BROKE WHILE TRYING TO PUT THE SEAT DOWN IT WOULD NOT GO DOWN AND FELT LIKE THE LEVER WAS NOT ENGAGED HAPPENED AT HOME DECEMBER 2015. I HAD IT FIXED ON FEB 11 2016 AT THE DEALERSHIP, AND IT WAS CONSIDERED UNDER WARRANTY. IT BROKE AGAIN A MONTH AGO AUGUST 2018 WHILE I WAS PARKED AND TRYING TO PUT THE SEAT BACK UP, IT WOULD NOT GO BACK UP. THE LEVER WOULD MOVE BUT IT DID NOT ALLOW THE SEAT TO GO BACK UP. I BROUGHT IT IN FOR AN ESTIMATE ON SEPT 6 2018. THE ESTIMATE SAYS "NEEDS LEVER, CABLES AND HINGES") $500 PARTS AND $300 LABOR. I SEE THAT THERE ARE SEVERAL KIA OWNERS WITH THE SAME PROBLEM AND WONDERING IF KIA IS RECALLING IT.

KIA REFUSES TO REPLACE THE KNOWN DEFECTIVE ENGINE. MY HUSBAND TOOK THE CAR INTO THE DEALERSHIP FOR THE SC147 RECALL AND WAS TOLD IT PASSED, "FOR NOW" BUT IT WOULD HAVE TO CONTINUE TO BE CHECKED. KIA KNOWS THE ENGINE IS DEFECTIVE AND HAS PLACED MYSELF AND MY FAMILY IN AN UNSAFE AND POTENTIALLY LIFE THREATENING SITUATION AND I DON'T FEEL COMFORTABLE DRIVING IN A CAR WHERE THE ENGINE COULD SEIZE AT ANY TIME WITHOUT PRIOR NOTICE BECAUSE KIA KNOWS THE ENGINE IS DEFECTIVE BUT IS WAITING FOR IT TO FAIL THE TEST. THAT IS WRONG AND IT COULD HAPPEN PRIOR TO A PERIODIC RECHECK AND NO ONE IN THEIR RIGHT MIND WOULD FEEL COMFORTABLE DRIVING A VEHICLE LIKE THAT AND KIA IS USING DECEPTIVE PRACTICES BY REFUSING TO REPLACE THE ENGINE THAT IS KNOWINGLY DEFECTIVE. NOT ONLY THAT, BUT IN ORDER TO SELL THE VEHICLE ,WHICH WE NOW WANT TO DO BECAUSE WE DO NOT FEEL SAFE IN IT, WE WOULD HAVE TO INFORM THE POTENTIAL BUYER OTHERWISE IT WOULD BE NEGLIGENT NOT TO. A TRADE IN VALUE WAS GIVEN TO US THAT WAS WAY BELOW THE TRADE IN VALUE AND IT IS BECAUSE OF THE OPEN RECALL.

THE CAR WAS TAKEN IN FOR A RECALL AND I WAS TOLD IT PASSED THE TEST , FOR NOW, BUT I NEED TO CONTINUE TO BRING IT IN PERIODICALLY FOR CHECKS. THEREFORE THE CAR IS POTENTIALLY DANGEROUS AND THE ENGINE COULD SEIZE WHILE DRIVING. NO ONE SHOULD BE FORCED TO DRIVE A CAR LIKE THAT AND THE RECALL IS NOT COMPLETE BUT YET THEY REFUSE TO REMEDY THE PROBLEM. IF THE CAR WAS SAFE, THEN IT WOULDN'T HAVE TO CONTINUE TO BE CHECKED FOR THE SAME PROBLEM. KIA KNOWS THERE IS A PROBLEM WITH THE MOTOR AND REFUSES TO FIX IT AND INSTEAD IS MAKING PEOPLE CONTINUE TO BRING THE CAR IN FOR FUTURE CHECKS. THE PROBLEM COULD STILL OCCUR WITHOUT ANY WARNING AS THEY KNOW THE ENGINE IS DEFECTIVE. THEY ARE USING DECEPTIVE PRACTICES AND PUTTING PEOPLES LIVES AT RISK. I AM STUCK WITH AN UNSAFE CAR AND IF I SELL IT, I WOULD HAVE TO DISCLOSE THAT TO THE NEW BUYER, TO DO OTHERWISE WOULD BE VERY WRONG, ALTHOUGH KIA DOESN'T SEEM TO THINK SO. I WAS QUOTED AN AMOUNT MUCH LOWER THAN THE TRADE IN VALUE BECAUSE OF IT.

AIRBAG LIGHT IS STAYING ON WE WERE TOLD THAT IT IS THE OCD MAT SENSOR FOR THE PASSENGER AIRBAG

I WAS TRAVELING DOWN A ROUTE 30 IN GREENSBURG, PA AT APPROXIMATELY 45 MPH. THERE WAS A SLIGHT CLICKING NOISE AND THEN SILENCE. NO NOISE. THE ENGINE LIGHT CAME ON. THE GAS PEDAL WOULD NOT WORK. THE POWER STEERING WOULD NOT WORK. I WAS ABLE TO COAST INTO THE MALL PARKING LOT. I HAD MY VEHICLE TOWED TO ALLWINE CURRY AUTO SEVICE, A LOCAL GARAGE, FOR EVALUATION. I WAS TOLD THAT THE ENGINE WAS SHOT AND THAT A USED ONE COULD BE INSTALLED FOR $3500. WE PURCHASED OUR VEHICLE USED FROM SMAIL KIA IN MAY 2017. WE HAVE OUR OIL CHANGED EVERY 6000 MILES. WE HAVE NOT HAD A OIL LIGHT COME ON OR ANY WARNING THAT THERE IS A PROBLEM.