2017 KIA SORENTO Complaints

On October 26, 2025, Sunday, I was cleaning my windows. I discovered both rear windows would not roll up or down. I took it to Valley KIA on October 27, and it was diagnosed that I needed to replace both rear windows with new window regulator. It will be installed on October 29. I told my tech advisor about the window regulator recall on the 2017 KIA Optima and Sportage. He told me there was no recalls on the 2017 Sorento. I had to pay out of pocket to have my vehicle repaired. How could my rear window regulator fail within 4 years? It seems really perplexing for both rear windows to fail at the same time. How can I recover the cost of repairs - because 2017 KIA Optima and Sportage had the same problems. On October 22, 2025, Wednesday, I took my car to KIA Riverside regarding a voluntary recall for a multi-function switch. The rear window regulator behind the front passenger side failed on May 24, 2021. I took my 2017 KIA Sorento to Valley KIA, Fontana. The mechanic made the diagnose and replaced with new window regulator and it was installed on May 25, 2021. It poses a safety hazard if baby, children or adults are in the back seat, and windows does not roll up or down unexpectedly. It is a safety hazard when I cannot secure my vehicle. It is a safety hazard if I had things in the back seat, and it would fly out the window. It is a safety hazard when unable to open or close the window when it is hot, cold, or raining. There was no warning prior to failure. I just heard a grinding like sound, or like sound of plastic breaking when I pushed the button on driver seat to lower or try to roll the window back up.

Car started shaking, white smoke out of tail pipe, ABS/TCS lights went on. Oil on spark plugs My wife was stuck on side of interstate.

When turning left, after the turn is complete and the multi function switch returns to home position, the right turn signal activates. This could lead to confusion by surrounding drivers resulting in safety concerns. At night, the headlights will randomly turn off while in auto mode while driving. Numerous times this happens and seems to be increasing in frequency. This is a serious safety concern as the visibility is limited to the driver and others on the road. Potential for a serious accident. After the vehicle is parked at the night, the exterior lights remain on all night if the headlight setting is in “auto”.

My airbag sensor light is on; Kia dealer says it is an OCS sensor has an internal fault for the passenger side, but the sensor comes on when only the driver seat is occupied. I am told NOT to drive the car until it is fixed because the airbag will not deploy. Dealer has confirmed the issue and is quoting $1100 to fix if there is no recall posted on the vehicle. The system first appeared about 3 days prior to taking it into the dealer for inspection. Car is still at the dealer while review of recalls are undeway. We've found recalls for Kias for 2018 but not 2017

Often, Service Managers like [XXX] from Kia University Dealerships will unlawfully charge you for diagnostic tests or other unrelated issues that should be free or try to persuade you to purchase repairs as a condition for completing the free recall work; however the repair is a standalone obligation, and the we should have the right to decline any additional, non-recall-related maintenance that the service department might recommend. Seven (7) months ago, I spoke with a Kia customer service agent that informed me that there may be another recall or another Product Improvement Campaign coming regarding my 2017 Kia Sorrento; therefore, please be on the lookout for issues with your vehicle and the engine. Therefore, when I took my vehicle to the Kia Dealership on University Drive “Which I had been going to since I purchased my vehicle” and informed them my engine light was just on, the gentlemen informed me that they needed to see the engine light on before they could input the Product Improvement Campaign/Recall. I ask the gentlemen why is this situation different, usually they just install the part and I just move out. Once again, I was informed they had to see the engine light on before they could install whatever they needed to install. Between the seven (7) months, I drove the vehicle to Kia and just before I got there, the engine light would go off, they still would not install whatever I was informed needed to be installed. I offered for them to take the vehicle and take it as long as you need to in order to get the engine light on, I was informed they did not have enough space in there shop. I started taken pictures that showed I was right around the corner from the shop; often three (3) minutes from the shop, they indicated they would have to emulate the engine light on before they could install whatever needed to be installed. Finally, after never pass seven (7) months, I was able to get the 2017 Kia Sorrento to the dealership and the first thing [XXX] info INFORMATION REDACTED PURSUANT TO THE FREEDOM

Engine oil consumption test,did 3 at Kia dealership and was confirmed engine was bad,we don’t have all the maintenance records so we are denied.Kia should stand by their product and change this engine under warranty and recall.

1) My vehicle incurred catastrophic engine failure. The engine stopped running suddenly. It does not crank over. It is available for inspection. It does not run. 2) I am thankful that no one was injured and that the vehicle did not catch fire. 3) There is a safety-related defect in certain 2017 Kia Sorento vehicles. 4) My vehicle was towed to the house and has not been inspected. 5) There were no signs of leaking oil or oil burning. No dashboard lights came on to signal overheating or low oil level. No check engine light ever appeared.

My engine was replaced under the Kia PI1802Y/Z Engine Replacement Program in July of 2024 in August of 2025 after the replacement I began to smell gas in my vehicle and took my vehicle to the Kia dealership to find out what the issue was. They informed me that it was a fuel pump leak due to bad gaskets. I believe the engine replacement was done improperly and should be under the SC172 High Pressure Fuel Outlet Recall Campaign. I have reached out to Kia and the dealership. The dealership is being less than cooperative and Kia is not addressing the issue specifically. The gas leak was significant and was potentially dangerous. It would fill up my entire garage with fumes.

The contact owns a 2017 Kia Sorento. The contact stated that while the vehicle was started and running, the air conditioner failed to operate as needed. The contact stated that the front passenger’s seat was moldy, and the sunroof had seized. Additionally, the sunroof headliner fell while changing lanes. A dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed; however, the result was not provided. The windshield washer, the sunroof assembly, the reservoir pump, and the front axle seal assembly were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, and informed the contact that the issue would be escalated to the corporate level and the dealer. The approximate failure mileage was 61,000.

Prior to the below incident, my vehicle was driving normally. Oil levels were normal, and there were no warning lights. In June 2025, I was driving on [XXX] during morning rush hour. As I approached a traffic light at the end of this 3-lane expressway, the engine suddenly stalled. I rolled up to the red light. When safe to do so, I left the vehicle to stand on the side of the road so as not to get hit. I had the car towed to a local repair facility. Repair shop looked at the vehicle and determined that the engine was seized. They then checked for TSB's and discovered that Kia had, in some instances, extended the warranty to 180,000 miles and 15 years. My vehicle had 142,000 miles. I then had my car towed to the closest Kia dealer in Hickory, NC. The dealer initially indicated it was possible my car would be covered by the extended warranty, but they needed to run pressure tests to determine the cause of the engine seizure. Over the next 2 weeks, I called the dealer repeatedly, but they had no update for me. After about 2 weeks, they told me that my vehicle would not be covered by the extended warranty, and a new engine would cost me $15,000. I then called Kia Customer Care, and the representative told me there was nothing they could do. I asked about an appeals process and was told there is none. After I returned from vacation in early August, the Kia dealer contacted me and requested that I pick up my vehicle. I drove to the dealer and called a tow truck to bring it to my home. I rented cars at my own expense from the time of the engine failure until I bought a new car in mid-August. Shortly thereafter, I arranged to sell the Kia to a used car dealer for $1,500, far less than I would have received with a healthy engine. At that point, I needed to get the car out of my garage. While cleaning out the car the night before it was to be picked up, I opened the hood and found that the engine had been left disassembled with parts lying all over the place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT