2013 KIA SORENTO Complaints
View complaints related to 2013 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 930 complaints submitted for the 2013 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 KIA SORENTO- NIXA, MO
TL* THE CONTACT OWNS A 2013 KIA SORENTO EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE 235/60/18. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE FRONT END OF THE VEHICLE AND THE STEERING WHEEL STARTED SHAKING ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MECHANIC STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AND A WHEEL BALANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER WAS NOT AVAILABLE. UPDATED 10/29/13 *CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 KIA SORENTO- ALPHARETTA, GA
HAVE A 2013 KIA SORENTO. PURCHASED USED END OF MAY 2013. WIFE NOTICED AT TIMES THE VEHICLE WOULD STALL OR SHUTDOWN WITH THE ENGINE LIGHT ON. HAPPENED AGAIN 09/11/2013. TOOK IT THE KIA PLACE AND THEY DID THE FOLLOWING: CAUSE: SA153 XMA VQ ECM UPGRADE CAUSE: FOUND P2111 THROTTLE ACTUATOR FAILURE 28325R1A VCM MOTOR ASSY ( THETA ENG ), R&R 1 - 35100-3C700 ETC-ACTUATOR 1 - UM040-CH010 THROTTLE PL & IND CL THEY CLAIM THIS RESOLVED IT....WE WILL SEE! *TR
Source: NHTSA WEB SITE -
2013 KIA SORENTO- ALISO VIEJO, CA
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURES COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURES. THE FAILURE MILEAGE WAS 5,880.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 KIA SORENTO- RIDGEWOOD, NY
I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES QUICKLY AS I WAS GOING TOO QUICKLY TO STOP AT THE STOP LINE IF I HAD NOT. I WAS ONLY GOING ABOUT 20-25 MPH. AS I APPLIED THE BRAKES THE CAR SHUT OFF. I WAS UNABLE TO PLACE THE CAR IN PARK FOR A COUPLE OF MINUTES AND THE CAR DID NOT RESPOND AT ALL. AFTER I BLOCKED TRAFFIC FOR A COUPLE OF LIGHT CHANGES AND CARS WERE HONKING, I WAS ABLE TO PLACE CAR ON PARK AND RESTART IT. IT HAS NOT HAPPENED SINCE. I RECENTLY NOTICED A HIGH PITCHED BUT VERY LOW SOUND WHILE DRIVING AT FIRST I WASN'T SURE WHERE IT WAS COMING FROM. I AM DUE FOR AN OIL CHANGE SO I WILL LET THE DEALERSHIP KNOW WHEN I TAKE IT IN SOON. *JS
Source: NHTSA WEB SITE -
2013 KIA SORENTO- PARKER, CO
VEHICLE SUFFERS CATASTROPHIC HIGH PRESSURE FUEL PUMP FAILURE ON HIGHWAY RESULTING IN LOSS OF POWER. DEALERSHIP REPLACED PART. THIS IS A HIGH PRESSURE DIRECT INJECTION ENGINE. ENGINE HAS SUFFERED EXTREME NOISE, VIBRATION, AND HARSHNESS ISSUES SINCE NEW. SUDDEN LOSS OF POWER AT HIGHWAY SPEEDS IS POTENTIALLY LIFE THREATENING. THE RELIABILITY OF THIS DIRECT INJECTION FUEL SYSTEM APPEARS POOR. OUR 2013 ONLY HAD 24K MILES AT FAILURE. *TR
Source: NHTSA WEB SITE -
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2013 KIA SORENTO- PARKER, CO
VEHICLE ARRIVED FROM FACTORY WITH IMPROPER CAMBER SETTING ON FRONT SUSPENSION. CAMBER IS NOT ADJUSTABLE. PER ALIGNMENT SPECIALIST, STRUTS WILL HAVE TO BE NOTCHED TO SET CAMBER PROPERLY. KIA OF AMERICA REFUSES TO FIX THE ISSUE, RESULTING IN ABNORMAL TIRE WEAR AND POOR VEHICLE HANDLING CHARACTERISTICS AT SPEED. *TR
Source: NHTSA WEB SITE -
2013 KIA SORENTO- WESTVILLE, NJ
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE FUEL ECONOMY ISSUES. *SMD THE CONSUMER STATED SHE PURCHASED THE VEHICLE BASED UPON CLAIMS OF FUEL ECONOMY. THERE WERE ADVERTISEMENTS ON THE RADIO CLAIMING 30 MPG. THE CONSUMER SOON DISCOVERED, SHE WAS NOT GETTING ANYWHERE NEAR WHAT THE ADS OR THE WINDOW STICKER STATED. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THEY FOUND NO ISSUES. THE SERVICE MANAGER INFORMED THE CONSUMER THERE WAS 5,000 MILE BREAK IN PERIOD BEFORE SHE ACHIEVE THE STATED GAS MILEAGE, AT 5,005, THERE WAS STILL NO CHANGE.
Source: CONSUMER LETTER -
2013 KIA SORENTO- CHARLOTTE, TN
WHILE DRIVING 70 MPH DOWN THE INTERSTATE MY FRONT SUNROOF EXPLODED/SHATTERED. I WAS NOT AND HAD NOT BEEN UNDER AN OVERPASS AND THE CLOSEST VEHICLE TO ME AT THE TIME WAS A CAR ABOUT FOUR CAR LENGTHS AHEAD OF ME. MY SCREEN WAS OPEN SO WITH A LOUD BOOM GLASS WAS ALL OVER ME AND MY CAR. I WAS SCARED, BUT WITHIN 10 MINUTES ALSO EXPERIENCED A NOSE BLEED AND HAVE NEVER HAD ONE BEFORE. I FELT THIS MIGHT HAVE BEEN CAUSED BECAUSE OF A PRESSURE ISSUE WITHIN THE CABIN OF THE VEHICLE BUT UNSURE IF THAT IS THE REASON AFTER READING ABOUT OTHER KIA'S WITH SIMILAR ISSUES. NOTHING HIT THE VEHICLE OR SUNROOF. I PURCHASED NEW 8 MONTHS AGO AND ALL THE MILES HAVE BEEN PLACED BY ME. IT'S BEEN GARAGE KEPT AND THE TEMPERATURE WAS 77 DEGREES OUTSIDE (HAD JUST LOOKED AT IT A LITTLE BEFORE THIS EVENT). I AM IN THE PROCESS OF HAVING IT LOOKED AT BY THE SERVICE DEPARTMENT OF THE DEALERSHIP WHERE IT WAS PURCHASED. I AM TERRIFIED TO PUT MY KIDS IN THE BACK SEAT AND IT HAPPENING AGAIN SINCE MOST OF THE GLASS AND THE METAL BAR ATTACHED TO THE GLASS FEEL IN THEIR CARSEATS. *TR
Source: NHTSA WEB SITE -
2013 KIA SORENTO- GRAND LEDGE, MI
HAD A PROBLEM WITH MY IGNITION SWITCH, STEERING COLUMN NOT UNLOCKING ON MY 2013 KIA SORRENTO. PUT THE KEY IN, WOULD NOT TURN. FINALLY, I JERKED ON THE STEERING WHEEL BACK AND FORTH, IT FINALLY TURNED. THEN, MY SISTERS 2013 KIA-OPTIMA DID THE SAME THING ABOUT A WEEK AGO! I CALLED THE DEALER AND WAS TOLD THAT BECAUSE THE WHEELS WERE TURN THAT THIS WOULD CAUSE THIS TO HAPPEN. I INFORMED HIM THAT IN BOTH CASES, THE VEHICLES WERE IN THE GARAGE, ON FLAT SERVICE, WHEELS POINTING STRAIGHT. WAS TOLD IF IT HAPPENS AGAIN, BRING IT IN. *TR
Source: NHTSA WEB SITE -
2013 KIA SORENTO- ANAHEIM, CA
I BOUGHT 2 BRAND NEW KIA'S AND ONE BEING A 2013 SORENTO IN NOVEMBER 2012. YESTERDAY, ON THE FWY DURING RUSH HOUR I WAS IN THE FAST LANE WHEN MY EMISSION LIGHT WENT ON AND I WAS LOSING SPEED (GOING UP HILL). LUCKILY I WAS ABLE TO MAKE IT TO THE SHOULDER. I TURNED THE CAR OFF, SAT FOR A FEW AND STARTED THE CAR. I WAS ABLE TO DRIVE OFF THE FWY AND PULL OVER. I WAS ABLE TO USE THE NAVIGATION SYSTEM TO FIND A LOCAL KIA DEALER THAT WAS 2 MILES AWAY. IT WAS DISCOVERED THAT THEY NEEDED TO REPLACE MY THROTTLE AND WAS TOLD THAT THIS SHOULDN'T HAPPEN TILL AFTER THE CAR IS OVER 100K. I'M VERY GRATEFUL THAT THE MECHANIC STAYED TO FIX MY CAR AS IT WAS 4:45P AND THEY LEAVE AT 5P AND I WAS STILL 40 MILES FROM HOME. THIS IS THE ONLY ISSUE I'VE HAD WITH MY CAR OTHER THAN EITHER MY KEY FOB NOT WORKING PROPERLY OR THE REAR TRUNK DOOR HAS A MALFUNCTION; I'M UNABLE TO USE THE KEY FOB TO ELECTRONICALLY OPEN THE REAR DOOR. IT HAS NEVER WORKED SINCE PURCHASING THE VEHICLE, I JUST HAVEN'T HAD THE TIME TO DROP THE CAR OFF AND BE WITHOUT A VEHICLE FOR THE DAY ON SOMETHING THAT IS MINOR. *TR
Source: NHTSA WEB SITE