2013 KIA SORENTO Complaints

WHILE DRIVING ON A TOLL ROAD AT 65 MPH, THE SUNROOF VIOLENTLY EXPLODED OFF THE ROOF OF THE CAR. SUNROOF WAS CLOSED AND FORTUNATELY, THE SUNROOF SHADE WAS ALSO CLOSED WHICH PREVENTED MOST OF THE SHATTERED GLASS FROM CUTTING MY WIFE AND I. STOPPED THE CAR AND FOUND THE SUNROOF SHATTERED WITH MOST OF THE SUNROOF MISSING. A CAR BEHIND US WAS DAMAGED BY THE GLASS FLYING OFF OUR ROOF. ONLY THE METAL SUNROOF FRAME REMAINED ON OUR ROOF. DID NOT SEE ANY FLYING ROCKS AND FOUND NO EVIDENCE SUGGESTING ANYTHING HAD HIT THE SUNROOF WHICH WAS CLOSED/FLUSH WITH OUR ROOF. SOUNDED AND FELT LIKE A RAPID DECOMPRESSION IN AN AIRCRAFT. HAD OWNED CAR FOR ONLY 4 MONTHS SO STILL UNDER WARRANTY. WE'VE BEEN WAITING FOR ALMOST 4 MONTHS FOR KIA TO REIMBURSE US FOR THE COST OF REPAIR. *TR

REAR RIGHT DOOR HANDLE ASSEMBLY FELL APART WHEN MY WIFE WAS OPENING THE DOOR TO PLACE GROCERIES ON REAR SEAT. THIS INCIDENT HAS NEVER HAPPENED TO ME ON THE DIFFERENT CARS I HAVE OWNED. *TR

MY HUSBAND AND I PURCHASED THIS VEHICLE ON 5/25/13. WE HAD THE CAR FOR 2 HOURS AND WERE DRIVING HOME WHEN THE VEHICLE STALLED AND WHEN HOLDING THE GAS PEDAL TO THE FLOOR, THE CAR WOULD NOT GO. THE RPM'S DIDN'T MOVE EITHER. THE ENGINE CHECK LIGHT CAME ON AS WELL. I GOT THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED IT OFF AND WHEN I TURNED IT BACK ON AND PUSHED THE GAS PEDAL DOWN, THE RPM'S MOVED AND WHEN I PUT IT IN GEAR, THE CAR MOVED DOWN THE ROAD AGAIN. MY HUSBAND THEN TOOK OVER DRIVING AND THIS HAPPENED TO HIM FOUR TIMES. THE LAST TIME THAT IT DID THIS, IT TOOK TURNING THE CAR OFF AND RESTARTING IT THREE TIMES BEFORE IT WOULD EVEN GO DOWN THE ROAD. WE ARE HOPING TO RETURN THIS CAR TO THE DEALERSHIP AND GET OUR TRADE IN BACK AND WILL NOT GET A KIA EVER AGAIN . *TR

I PURCHASED MY CAR ON MAY 8, 2012. APPROXIMATELY 2 MONTHS LATER, I BEGAN HAVING TROUBLE WITH A LOUD THUMPING NOISE IN THE FRONT END WHEN ACCELERATING. THIS THUMPING WAS MOST NOTICEABLE AT LOWER SPEEDS. I TOOK THE CAR BACK TO THE DEALER ON SATURDAY, JULY 21, 2012. I CALLED ON TUESDAY, JULY 24, 2012 AND WAS TOLD THAT THEY ARE STILL TESTING MY VEHICLE TO DETERMINE WHAT WAS WRONG. I FINALLY HEARD FROM THE DEALER ON THURSDAY, JULY 26, 2012, AND WAS TOLD THAT MY NEW CAR REQUIRED A NEW TRANSMISSION, THAT IT WAS ON ORDER AND MY CAR WOULD BE READY BY WEDNESDAY, AUGUST 1, 2012. MY VEHICLE WAS READY FOR PICK UP ON SATURDAY, AUGUST 4, 2012. THE CAR WAS RUNNING FINE. I HAD A REGULAR MAINTENANCE CHECK AT 5,477 MILES, OIL AND FILTER CHANGE, ETC., ON SATURDAY, SEPTEMBER 29, 2012. ON MONDAY, MARCH 4 2013, I AGAIN BEGAN TO HEAR THE THUMPING NOISE, NOT LOUD, BUT IT BECAME LOUDER AS THE WEEK PROGRESSED. I TOOK MY CAR BACK TO THE DEALER ON SATURDAY, MARCH 9, 2013, INFORMED MY SERVICE ADVISOR THAT THE THUMPING NOISE WAS BACK, AND THAT THE LUMBAR WAS NOT WORKING ON THE DRIVER'S SEAT. I WAS INFORMED THAT I HAD TO LEAVE MY CAR, SO THAT THE TECHNICIAN CAN LOOK AT IT ON THE FOLLOWING MONDAY. I RECEIVED A CALL ON TUESDAY, MARCH 12, 2013 AND WAS TOLD THAT MY CAR WOULD NEED A TRANSFER CASE, WHICH HAD TO BE ORDERED AND THAT MY CAR WOULD BE READY IN ONE WEEK. I RECEIVED A FROM THE DEALER ON WEDNESDAY, MARCH 20, 2013 INFORMING ME THAT MY CAR WAS READY TO BE PICKED UP, AND THAT THEY COULD FIND NOTHING WRONG WITH THE LUMBAR SUPPORT, AS THE TECHNICIAN TESTED IT AND COULD FIND NOTHING WRONG, AND THAT THE ROUTINE MAINTENANCE DUE AT THE TIME WAS ALSO PERFORMED HOWEVER, THERE IS STILL AN ISSUE WITH THE LUMBAR IN THE DRIVER'S SEAT, THE MOTOR WORKS, BUT THE LUMBAR BAR DOES NOT EXPAND OR CONTRACT FOR SUPPORT. *TR

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED THAT THE TRANSMISSION AND TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 480. *TR

WHILE DRIVE AT SLOW SPEEDS OF ABOUT 5 TO 10 MPH THERE IS A TICKING/SQUEAKING FROM THE RIGHT FRONT. IT GOES AWAY AT HIGHER SPEEDS. I HAVE BEEN IN TO THE DEALER 4 TIME, REPORTED IT TO KIA CORP. AND THE REGIONAL OFFICE CALLED TO TELL ME THEY ARE AWARE OF THE NOISE, IT IS A PART ISSUE, THAT OVER 30% OF THIS MODEL MADE IN 2013 HAVE THE PROBLEM AND THEY ARE WORKING ON A SOLUTION. THAT WAS SEVERAL DAYS AGO. IF THEY KNOW THERE IS A PROBLEM THEN THEY SHOULD BE MADE TO RECALL THE CARS AND REPLACE THE PARTS IN QUESTION. *TR

AFTER 10 DAYS AND 500 MILES OF USE THIS NEW VEHICLE WAS EXHIBITING SIGNS OF TRANSMISSION PROBLEMS. WE NOTICED LOSS OF POWER, SHAKING ON TAKEOFF AND SIGNIFICANT NOISE COMING FROM THE POWER TRAIN WHILE DRIVING; THIS AFFECTED THE DRIVABILITY AND SAFETY OF THE VEHICLE. WE TOOK IT IN TO THE DEALERSHIP AND THEY INFORMED ME OF THE FACT THEY HAD TO REPLACE THE TRANSMISSION AND TRANSFER CASE BECAUSE IT WAS FAULTY. FOR SOME REASON THEY DID NOT PUT A NEW ONE IN THE CAR BUT RATHER A RE-MANUFACTURED ONE. (A REAL MYSTERY IF YOU ASK ME) THEY SAID IT WAS INDUSTRY STANDARD. BUT IT SOUNDS TO ME LIKE THEY ARE HIDING SOMETHING.I HOPE SOMEONE LOOKS INTO THIS BECAUSE WHILE WE ARE GLAD NOTHING SERIOUS HAPPENED. IT WAS SCARY FOR US SINCE WE HAVE 4 CHILDREN AT ALL TIMES IN THE CAR. *TR

THIS CONTACT IS REPORTING ABOUT 2013 KIA SORENTO. I WAS DRIVING SLOWLY AND I HEARD A NOISE. IT SOUNDED LIKE A RUBBING OR POPPING NOSE. I CALLED AND MADE AN APPOINTMENT. I ALSO COMPLAINED ABOUT THE STALLING I FELT WHEN I WAS DRIVING 20-30 MILES AN HOUR. THE MECHANIC STATED YES I NOTICED THAT BUT I THINK IT IS THE ECO SYSTEM WHICH SAVES GAS. I SAID CANT WE TURN IT OFF? HE STATED HE DID NOT KNOW. HE ORDERED THE PART (STRUT TOP BEARING) FOR THE POPPING SOUND, GAVE ME THE NOTE HE WROTE, AND IT DID NOT SAY A WORD ABOUT THE STALL..HOWEVER, WHEN I DROVE OFF THE LOT AND FIGURED OUT HOW TO TURN OFF THE ECO SYSTEM THE CAR STALLED WORSE, IT FEEL T AS IF THE CAR WAS HAVING ISSUES SHIFTING IN TO GEAR. THIS IS SO AWFUL, I AM PAYING 26,000 DOLLARS FOR THIS CAR AND IT IS MY FIRST CAR AND HERE I AM HAVING ISSUES ALREADY... IT ALSO FEELS LIKE IT IS VEERING TO SIDE TO SIDE WHEN I DRIVE IT, BUT THE MECHANIC STATED HE WAS NOT ABLE TO DUPLICATE THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE CONTACT WAS UNABLE TO CORRECTLY DETERMINE HOW FAR AWAY THE VEHICLE BEHIND HIM WAS. AS A RESULT, THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE APPEARED FURTHER AWAY THAN IT ACTUALLY WAS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND CONTACT WAS INFORMED THAT THE MIRROR WOULD NOT BE REPLACED, AS IT WAS OPERATING AS DESIGNED. THE FAILURE AND CURRENT MILEAGE WAS 4,000.

WE BOUGHT THE 2013 KIA SORENTO IN SEPTEMBER 2012 WITH 140MILES ON IT. WE'VE HAD NO ISSUES TILL THIS YEAR MY WIFE HAD HER 1ST STALL IN MID JANUARY WHILE AT A STOP SIGN. SHE NEVER MENTIONED IT TO ME UNTIL IT HAPPENED A SECOND TIME IN FEBRUARY. IT FINALLY HAPPENED TO ME DURING THE SECOND WEEK IN MARCH ON A SATURDAY I WAS BRINGING MY SON TO BASEBALL PRACTICE I PULLED OUT OF MY DRIVEWAY DROVE TO THE END OF THE STREET AND STOPPED AT THE CORNER BUT WHEN I PRESSED ON THE GAS THE CAR DIDN'T MOVE. IT TOOK ME A FEW SECONDS TILL I NOTICED IT HAD STALLED IT WAS SO QUICK AND SILENT I DIDN'T HEAR OR FEEL IT STALL. I PUT IT IN PARK THEN STARTED IT AND IT'S BEEN FINE TILL TODAY WHEN MY WIFE WENT TO PICK UP OUR KIDS FROM SCHOOL. SHE WAS DRIVING SLOWLY ON THE SIDE STREETS NEXT TO THE SCHOOL LOOKING FOR A PARKING SPACE WHEN IT JUST DIED. THIS IS EXTREMELY DANGEROUS IF THIS HAPPENS AND CAUSES AN ACCIDENT OR EVEN A FATALITY KIA WILL HAVE A SERIOUS LAW SUIT ON THEIR HANDS. I'M BRINGING MY KIA TO THE DEALER ON APRIL 18, 2013 BUT WHEN I SPOKE TO THE SERVICE GUY ON THE PHONE TODAY HE MENTIONED IF THERE ARE NO CODES THERE'S NOT MUCH TO GO ON TO DETERMINE A PROBLEM. *TR