2013 KIA SORENTO Complaints

AT AN IDLE, THIS VEHICLE RUNS ROUGH AND SHAKES. IT FEELS AS THOUGH IT WILL STALL. I DO NOT BELIEVE THIS SHOULD BE HAPPENING WITH A NEW CAR. I TOLD THE MECHANIC AT MY FIRST MAINTENANCE CHECK, AND HE ACTED AS IF IT WOULD GET BETTER WITH AN OIL CHANGE. IT SEEMS TO BE GETTING WORSE. I COMMUTE 120 MILES A DAY FOR WORK, AND I HAVE HAD THE CAR FOR 5 MONTHS, IT HAS 9000 MILES NOW. NOW THE RADIO WILL NOT TURN ON? THIS CONCERNS ME THAT MAYBE SOMETHING ELECTRICAL IS MALFUNCTIONING. *TR

ENGINE STARTED MAKING A LOUD NOISE, CHECKED OIL TURNED ENGINE OFF AND ON AGAIN AND NOISE CONTINUED. DROVE HOME APPROX 150 MILES FROM VISITING OUR SON AT COLLEGE. AFTER ARRIVING AT HOME ENGINE STILL MADE NOISE. TOOK INTO DEALER THE FOLLOWING DAY AND TODAY WAS INFORMED WE ARE NEEDING A NEW SHORT BLOCK ENGINE AND IT'S ON BACKORDER FOR A WEEK AND A HALF. NOT A HAPPY CUSTOMER, SINCE I AM MAKING CAR PAYMENTS AND DON'T HAVE THE VEHICLE. IT WORRIES ME WHAT IS YET TO COME WITH THIS VEHICLE. THE REASON WE PURCHASED IT TO BEGIN WITH WAS THE WARRANTY, BUT HAD WE KNOWN WE'D BE USING IT 7 MONTHS INTO OWNING THIS KIA I WOULD HAVE NEVER PURCHASED IT TO BEGIN WITH. I DO WANT TO SAY THE DEALERSHIP WE ARE DEALING WITH ARE EXTREMELY HELPFUL WITH A LOANER CAR, ALTHOUGH IT'S A SEDAN AND NOT WHAT I PURCHASED. SO THEY ARE DOING THEIR PART AND I APPRECIATE THAT FACT. *TR

ON 9-3-12 BOUGHT A NEW 2013 KIA SORENTO WITH THE BASE 4 ENGINE. NEXT DAY NOTICED A VIBRATION WHEN IDLING IN DRIVE. THE CAR SHAKES. NOTIFIED DEALER IMMEDIATELY. DEALER NOTICED CONCERN BUT COULD NOT ADDRESS. NO APPLICABLE SERVICE BULLETIN. IN DECEMBER DEALER NOTIFIED ME OF A POSSIBLE SOLUTION. DEALER INSTALLED A NEW TENSIONER AND ALTERNATOR PULLEY. CHANGES DID LESSON THE VIBRATIONS. BUT AN UNACCEPTABLE VIBRATION STILL EXISTS WHEN IDLING IN DRIVE. THE VIBRATION DISAPPEARS WHEN THE TRANSMISSION IS PUT IN N WHEN IDLING IN DRIVE. *TR

MY HUSBAND AND I WERE DRIVING DOWN THE FREEWAY WHEN WE HEARD A LOUD BANG AND FELT THE GLASS FROM THE SUNROOF OF OUR 2013 KIA SORENTO SX FALL ON US AND INTO THE VEHICLE. IT WAS A SUNNY DAY AND ABOUT 50 DEGREES OUTSIDE AT THE TIME. WHILE THE SUN SHADE HAD BEEN PULLED BACK SLIGHTLY TO LET IN SOME SUNSHINE, THE SUN ROOF ITSELF WAS CLOSED. *TR

I WAS BACKING OUT OF MY DRIVEWAY AND TURNING SLIGHTLY TO THE LEFT, I ATTEMPTED TO STOP MY 2013 KIA SORENTO BY PRESSING THE BRAKES BUT IT WOULD NOT STOP. IT CONTINUED TO COAST BACKWARDS WITHOUT STOPPING EVEN THOUGH I CONTINUED TO PRESS BRAKES NUMEROUS TIMES.. THE BRAKE PEDAL ITSELF WOULD NOT GO ALL THE WAY DOWN WHILE I PRESSED DOWN. THE CAR DID NOT SLOW DOWN AND THE BACKUP SENSOR DID NOT SOUND AS IT CONTINUED TO BACK INTO MY NEIGHBORS FENCE. NOTE THAT I COULD SEE THE BACKUP CAMERA WAS WORKING BUT HAD NO CONTROL OF CAR STOPPING, ALSO THE CAR WAS PURCHASED ONLY 5 MONTHS AGO. *TR

WE PURCHASED 2 KIA VEHICLES ON 12-8-2013, ONE BEING THE 2013 KIA SORENTO AWD 4-CYL-GDI. WE TOOK DELIVERY OF THE VEHICLE AND HAD TO RETURN ON MONDAY TO TURN IN THE OTHER TRADE. WE QUESTIONED THE SALESMAN ABOUT THE ROUGH IDLE AND LOUD NOISE THAT IT MADE AT STOPS BUT HE SAID IT WAS NORMAL AND IT WOULD WORK ITSELF OUT AFTER A BREAK-IN PERIOD. THE NEXT DAY WHEN WE WERE STOPPED AT A RED LIGHT THE VEHICLE BEGAN TO SHAKE AND THE LIGHTS STATED TO FLICKER, I TOLD MY WIFE TO GIVE IT GAS AND THEN IT STOPPED..UNTIL SHE LET OFF THE PEDAL. WE SUBMITTED AM INQUIRY TO KIA THROUGH THE WEBSITE AND BY THE NEXT DAY WE WERE CONTACTED BY A REGIONAL REP. WE SCHEDULED AN APPOINTMENT TO BRING IT IN AND THEN I BEGAN RESEARCHING THIS ISSUE...TO WHICH I QUICKLY LOST THAT WARM FUZZY FEELING OF A NEW KIA OWNER! WE LEFT OUR VEHICLE AT THE DEALERSHIP FOR DAYS UNTIL WE HAD ENOUGH, WE WERE FIXING TO HAVE TO PAY A NOTE ON A VEHICLE WE DIDN'T HAVE! WE CALLED AND PICKED OUR VEHICLE BACK UP, WE ARE BEING TOLD THAT THE PARTS ARE ON BACK-ORDER FROM KOREA. WE HAVE BEEN CONTACTED FROM A REP OUT OF GEORGIA NOW AND WE JUST KEEP BEING TOLD TO BE PATIENT. I AM NOT HAPPY AT ALL AS WE PURCHASED TWO NEW VEHICLES AND WE SHOULD NOT BE HAVING TO DEAL WITH THIS. HAD WE LEFT OUR VEHICLE AT THE DEALERSHIP (WHICH IS WHAT THEY WANTED WHILE WE DROVE A NASTY RENTAL) WE BE OUT FOR AT LEAST A MONTH AS THE PARTS AREN'T SCHEDULED TO BE SHIPPED UNTIL THE 21ST OF JANUARY! WE HAVE NO IDEA OF OUR LEGAL RIGHTS IF ANY, AND I DO NOT FEEL COMFORTABLE WITH MY WIFE AND CHILDREN IN THIS VEHICLE. KIA OFFERS NOTHING MORE THAN A STINKY RENTAL CAR AND PLEASE BE PATIENT....THE SERVICE MANAGER HOWEVER AT THE DEALERSHIP HAS BEEN WONDERFUL..UNLIKE THE SALES MANAGER! *TR

DRIVING ON INTERSTATE AT NIGHT AT 65 MPH LIGHTS FLICKER INSIDE AND HEADLIGHTS. BATTERY WARNING LIGHT COMES ON AND OFF SEVERAL TIMES. THE VEHICLE HAS ALSO HAD HARD SHIFTING AROUND 20 TO 30 MPH, ALMOST LIKE APPLYING BRAKES ON SLOW DOWN AND AN ENGINE REV WHEN SPEEDING UP. NEXT NIGHT (SUNDAY) VEHICLE LOST ALL POWER WITH NO WARNING WHILE DRIVING ON TWO LANE HIGHWAY AT NIGHT. MADE IT OFF TO A SIDE ROAD, BUT ENGINE STILL RUNNING ROUGH, NO RESPONSE TO GAS PEDAL, COULD NOT SHIFT VEHICLE TO PARK, HAD TO HOLD STOP BUTTON FOR LONG TIME TO FINALLY STOP ENGINE, LIGHTS CAME BACK ON, BUT WOULD NOT START, FINALLY COULD PUT IN PARK. HAULED BACK TO DEALER. SERVICE REPLIES WASN'T ON SCHEDULE WILL MAYBE GET TO IT TODAY. DEFECTIVE ALTERNATOR ON "E" ORDER WILL FIX ALL THE PROBLEMS. WIFE REFUSES TO DRIVE UNSAFE, DEATH TRAP AND THAT SHE WOULD NOT HAD BEEN ABLE TO MANAGE SAFELY IF SHE WOULD OF BEEN DRIVING WHEN PROBLEMS SHUT DOWN THE VEHICLE. *TR

2013 KIA SORENTO 4 CYLINDER. WHILE AT STOP LIGHT ENGINE REVVED UP AND LUNGED FORWARD. APPLIED HARDER BRAKE UNTIL STOP LIGHT TURNED GREEN. VEHICLE AT DEALERSHIP FOR TWO DAYS SO FAR WAITING ALTERNATOR REPLACEMENT. SERVICE DEPARTMENT STATES NEVER HAD TO REPLACE AN ALTERNATOR BEFORE AND NOT IN STOCK, WAITING FOR OVERNIGHT SHIPPING FOR TWO DAYS. DEALER STATES THEY HAVE NO CONTROL OVER DEFECTIVE PARTS, BUT WILL FIX AND SERVICE VEHICLE WHEN PARTS ARRIVE. *TR

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE LUNGE FORWARD AND ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 500.... UPDATED 12/26/12 *BF

THE LEVER TO FOLD DOWN THE SECOND ROW SEAT GETS STUCK. IT IS SO HARD TO OPERATE SOMETIMES THAT NO MATTER HOW MUCH FORCE YOU USE THE SEAT BACK LEVER WILL NOT RELEASE. AFTER SERVICING IT 3 TIMES THE DEALER HAS TOLD ME THEY FIXED IT EACH TIME, BUT THE INTERMITTENT PROBLEM IS STILL PRESENT. THEY SAY THE GEAR THAT HOLDS THE SEAT IN PLACE HAS VERY SHARP TEETH AND WAS NOT MANUFACTURED PROPERLY. THEY SAY MANY KIA SORRENTOS HAVE THE SAME PROBLEM. THEY SAY YOU HAVE TO WIGGLE THE SEAT BACK AS YOU TRY THE RELEASE LEVER. THE SAFETY CONCERN IS IF YOU HAVE TO EXIT THE VEHICLE IN AN EMERGENCY THE SECOND ROW SEAT IN THE UP POSITION WOULD PROHIBIT THE BACK SEAT PASSENGERS FROM ESCAPE. THE SEAT IN THE DOWN POSITION WOULD IMPEED THE TWO SECOND ROW PASSENGERS FROM EXITING THROUGH THE PASSENGER DOOR. *TR