2013 KIA SORENTO Complaints

A DAY AFTER I PURCHASED A NEW KIA SORENTO EX GDI 2013 (9/25/2012), I NOTICED THAT IT HAD ROUGH IDLE AT STOP. I TOOK MY CAR TO DEALERSHIP TO FIX THE ROUGH IDLE ISSUE NEXT DAY, HOWEVER AFTER 4 DAYS OF TROUBLESHOOTING BY MECHANIC WITH KIA SUPPORT ENGINEER, THEY WERE NOT ABLE TO RESOLVE IT. TSB#122 (ECM SOFTWARE UPGRADE) WAS ALREAY APPLIED PRIOR TO MY PURCHASE. EVEN TODAY, I STILL HAVE THE SAME ISSUE. MY CURRENT MILEAGE IS 2800 MILES. *TR

I PURCHASED 2013 KIA SORENTO 2.4 GDI LAST MONTH. IT VIBRATES AND SHAKES AT IDLE SPEED FROM DAY ONE. I WAS TOLD BY SALES PERSON THAT IT WILL STOP AFTER DRIVING FOR FEW MILES. NOW I HAVE 1500 MILES ON IT BUT IT CONTINUES TO VIBRATE AT IDLE SPEED WHETHER IN GEAR OR IN PARK POSITION. I CALLED THE DEALERSHIP THEY SAY THERE WAS SOFTWARE UPGRADE FOR CERTAIN MANUFACTURE DATES BUT IT DOESN'T LOOK LIKE IT APPLIES TO ME BASED ON MY PURCHASE DATE. BUT THEY SAY BRING IT IN AND WE WILL CHECK IT. I AM PLANNING TO GO THIS WEEK. SEARCHING THE WEB, IT LOOKS LIKE LOT OF PEOPLE HAVE THIS ISSUE. I HOPE IT BRINGS ATTENTION TO KIA MOTORS AND THEY PROVIDE SOME FIX. *TR

THE VEHICLE SHAKES WHENEVER IT'S IDLING IN DRIVE AND WHILE YOUR BRAKED. . I TOOK TO MY KIA DEALERSHIP WHO SAID THEY ARE AWARE OF THE PROBLEM TO BRING IT IN. I BROUGHT IT IN THEY HAD IT FOR 20 MINUTES AND SAID ITS ALL SET. WELL LET ME TELL YOU IT'S NOT FIXED! I CALLED AND OLD HE DEALERSHIP AND NOW I HAVE TO BRING IT IN AGAIN. THE VIBRATION ONLY GOES AWAY IF WHEN YOU COME TO A STOP AND PUT THE SHIFTER IN NEUTRAL. *TR

THE FRONT PORTION OF THE PANORAMIC SUNROOF ON MY KIA SORENTO 2013 EXPLODED WHILE I WAS DRIVING THE CAR. I DID NOT SEE ANYTHING COMING TOWARDS THE CAR THAT COULD HAVE HIT THE SUNROOF. THE DAYS WAS APPROX 90 DEGREES AND THE CAR HAD BEEN HOUSED IN AN INTERIOR GARAGE ALL DAY. I HAD BEEN DRIVING FOR ABOUT 15 MINUTES, I DID NOT GO THROUGH AN UNDERPASS BEFORE THE INCIDENT, MY SPEED WAS APPROX 50 MPH. THE SUNROOF WAS PARTIALLY OPEN AT THE TIME. THERE WAS A VERY LOUD SOUND THEN SHARDS OF GLASS EVERYWHERE. I PULLED OVER IMMEDIATELY AND DID NOT SEE ANYTHING ON TOP OF THE CAR THAT WOULD INDICATE IT WAS HIT BY SOMETHING. I HAD MINOR CUTS AND AFTER CLEARING THE GLASS DROVE IT RIGHT BACK TO THE DEALER. IT'S REPAIRED NOW BUT THOUGHT I WOULD POST SINCE THERE IS AN INVESTIGATION INTO A HYUNDAI MODEL WITH A SIMILAR PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IDLING, HE FELT A SHIMMY THROUGH THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE VEHICLE WAS REPAIRED BUT THE CONTACT WAS UNSURE OF WHAT EXACT REPAIRS WERE COMPLETED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 2,400. ...UPDATED 10/19/12 *BF THE CONSUMER STATED THE VEHICLE WOULD IDLE IN A ROUGH MANNER. WHEN AT A STOP. UPDATED 10/25/12

WE LEASED A 2013 KIA SORRENTO ON 8/11/2012. VEHICLE HAD 4 MILES WHEN PAPERWORK WAS DONE. ON 8/25/2012 THE CHECK ENGINE LIGHT CAME ON. ON 8/26/2012 THE ENGINE REVVED TO 6,500 RPM WHEN WE WERE GOING 20 MPH. THERE WAS A LARGE BANG. I TOOK IN TO THE DEALER ON 8/27/2012. I WAS TOLD A NEW TRANSMISSION NEEDED TO BE INSTALLED AFTER 2 DAYS OF "DIAGNOSTICS". WE NOW HAVE BEEN WITHOUT THE VEHICLE FOR ALMOST AS LONG AS WE HAVE HAD THE VEHICLE. I AM TOLD IT WILL NOT BE READY UNTIL AT LEAST THIS WEDNESDAY. I FRANKLY FEEL UNCOMFORTABLE IN TAKING THE VEHICLE BACK IN THIS CONDITION. I HAVE BEEN TOLD SEVERAL TIMES THAT I WOULD BE RECEIVING A CALL FROM THE NATIONAL CUSTOMER SERVICE DESK AT KIA. NO CALL HAS EVER COME. WE HAVE RECEIVED NO CALLS FROM KIA'S CONSUMER AFFAIRS GROUP THOUGH TOLD REPEATEDLY THAT SUCH WOULD OCCUR. *TR

4 CYL ROUGH IDLE AT STOP LIGHT AND EXCESSIVE VIBRATION. NOTICE WHEN DROVE NEW CAR OFF LOT. ASSUMED IT WAS NORMAL. HAD TO MAKE A LONG TRIP. AFTER RETURNING FROM TRIP HAD CAR SERVICE. I WAS TOLD UPON IT WAS A COMPUTER PROBLEM AND WOULD BE FIXED --NO DEFINITE TIME. SERVICE REP WAS CORNERED AND SAID COULD BE 30-60 DAYS. AFTER MANY ATTEMPTS TO CALL DEALER AND WRITE AN EXTENSIVE NOTE--SEEMED TO GET STONEWALLED BYG BEING TOLD--WORKING ON IT AND WILL LET YOU KNOW. FINALLY ON AUG 16 TOOK CAR IN AND HAD A "COMPUTER ADJUSTMENT FOR ROUGH IDLE". MUCH BETTER, BUT ONLY A FEW MILES SINCE RECALL NOTICE AND FIX. I HAVE NOT YET RECEIVED AN OFFICIAL RECALL NOTICE-- I FEEL THAT KIA CORPORATE INTENTIONALLY DID NOT DIVULGE THIS PROBLEM TO AUTOMOBILE SAFETY OFFICIALS FOR THE PURPOSE OF CONTINUING TO SELL THE 4 CYLINDER SORENTOS-POOR DECISION. *TR

WHILE ON VACATION (JUNE 15) WE WERE TO STOP BY THE DEALER AND GET OUR NEW TAGS. ON I77 AT MILEAGE MARKER 33 IN VERY HEAVY TRAFFIC, THE ENGINE QUIT RUNNING. I IMMEDIATELY TURNED ON THE EMERGENCY FLASHERS. WE WERE IN THE MIDDLE LANE AND WASN'T ABLE TO GET OVER TO THE RIGHT (NOBODY WOULD LET US GET OUT OF THE LANE WE WERE IN) TO GET TO A SAFE PLACE .WE ALMOST CAUSED MULTIPLE ACCIDENTS. MY WIFE WAS SCREAMING. I THOUGHT THAT WE WERE GOING TO CREATE A MAJOR ACCIDENT. NO MATTER WHAT I DID I WAS NOT ABLE TO GET THE CAR STARTED AND IT CAME TO A COMPLETE STOP. PEOPLE WERE GOING AROUND US ON BOTH SIDES BEEPING THEIR HORNS AND OTHER GESTURES. AFTER FOOLING WITH THE GEAR SHIFTER, I PUT THE VEHICLE IN PARK IT STARTED BUT WHEN I PUT IT IN DRIVE IT STARTED TO MISS AND WAS IN THE PROCESS OF STALLING WHEN I PUT IT IN NEUTRAL THE ENGINE STARTED TO RUN FINE. I THEN PUT IT IN LOW GEAR AND IT STARTED TO MOVE FORWARD, ONCE I GOT SOME SPEED (DID NOT LOOK AT THE SPEEDOMETER TO SEE HOW FAST I WAS GOING) I PUT IT IN DRIVE AND EVERYTHING WAS FINE AFTER THAT. ALSO, THE VEHICLE RUNS ROUGH WHEN IN NEUTRAL AND WHILE IDLING WHEN IN GEAR (VARIES WITH NO RHYME OR REASON). THE SERVICE ADVISOR INFORMED ME THAT KIA KNEW OF THE PROBLEM AND WERE WORKING ON IT. THEY SHOULD HAVE AN ANSWER WITHIN TWO WEEKS. IT IS AUGUST 13 AND THAT WAS JUNE 15. ON AUGUST 7 IT HAPPENED AGAIN...HAVING OTHER PROBLEMS AT TIMES, VEHICLE MISSING, STARTING TO STALL....I HAVE CALLED THE DEALERSHIP EACH TIME A PROBLEM HAPPENED...SO FAR ALL I GOT IS LIP SERVICE. CALLED SEVERAL HOURS AGO (TALKED TO THE SALESMAN) SAID HE WAS WITH A CUSTOMER AND WILL GET BACK TO ME. NO RESPONSE FROM HIM SO FAR. I AM AT A LOST AS TO WHAT TO DO MY WIFE IS SCARED AND WILL NOT DRIVE THE VEHICLE. I AM WORRIED THAT I MAY CAUSE AN ACCIDENT. PLEASE HELP ME GET THIS PROBLEM SOLVED BEFORE SOMEONE GETS HURT OR EVEN WORST. *TR

DRIVING ON THE FREEWAY IN SLOW TRAFFIC. SUDDENLY THE ENGINE DIED WITH NO WARNING. I HAD TO STOP IN THE MIDDLE OF THE FREEWAY TO ATTEMPT TO RESTART THE CAR. IT DID NOT IMMEDIATELY START, BUT AFTER A FEW MOMENTS THE ENGINE KICKED OVER. I DROVE IT OFF THE FREEWAY AND HAD IT TOWED THE NEXT DAY TO THE DEALER. AFTER HAVING THE CAR FOR A WEEK THE DEALER SAYS THAT THEY "CAN'T DUPLICATE THE PROBLEM" SO THEY WON'T FIX IT. THEY SAY THERE IS NO "CODE" FOR THE PROBLEM. THIS IS NOT A SAFE CAR TO DRIVE IF THE ENGINE DIES ON THE FREEWAY. IF KIA CAN'T DETERMINE THE PROBLEM THEY NEED TO RECALL THIS CAR. *TR

WHILE RETURNING FROM VACATION AND ABOUT 35 MILES FROM HOME ON THE INTERSTATE THE GLASS ROOF ON MY 2013 SORENTO SX MOON ROOF (GLASS TOP) SHATTERED. WINDOWS WERE UP AND A/C WAS ON -80DEGREES AND SUNNY OUTSIDE. HAD CROSSOVER 21 DAYS AND 1640 MILES ON CAR. *TR