2015 KIA SOUL Complaints

I own a 2015 Kia Soul affected by recall SC200, which addresses engine compartment fires due to oil/fuel leaks and potential engine damage. My vehicle experienced engine halts at high speeds, and Peak Kia in Littleton, CO, discovered a leaking valve cover gasket and PCV valve. Despite these issues being relevant to the recall, Kia and the dealership refuse comprehensive testing or repairs under the recall. The dealership initially suggested engine replacement but later claimed only a Knock Sensor Detection System (KSDS) update and lockup test were required. They refuse to conduct oil analysis, leak-down tests, or endoscopic inspections to rule out systemic issues or internal engine damage. The vehicle has been with the dealership for five weeks. Kia's customer service, including a case manager named Courtney, promised to review the case but failed to follow up. The District Parts & Services manager, Jacob, instructed the dealership to close my request without further testing and refuses to open a validation case or respond to emails. Kia Customer Support has promised callbacks for three weeks but has not returned them. The dealership is attempting to charge for an inspection fee and repeat systemic repairs despite these being likely covered under the recall. They have not addressed relevant Technical Service Bulletins (TSBs) ENG222 and FUE053, which provide guidance for diagnosing and repairing oil consumption and leak issues. I believe Kia and the dealership are not complying with the full scope of the SC200 recall, which mandates comprehensive inspections and repairs for any oil leaks. They are using circular logic to avoid performing necessary tests and repairs, potentially putting my safety at risk and leaving me vulnerable to future engine failure. I request NHTSA's intervention to ensure Kia and the dealership comply with the recall requirements, perform all necessary testing and repairs, and address the potential systemic issues with my vehicle's engine.

Got off of hwy traveling at 70 mph came to stoplight. Vehicle stalled. Noticed smoke, then flames. Within 2 minutes the entire engine compartment was engulfed in flames

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the high-beam headlights and turn signals were not working as needed. The contact stated that the local dealer was contacted and confirmed that the vehicle was not under recall. The vehicle was not repaired. Upon further investigation, the contact related the failure with Technical Service Bulletin: ELE093 (Headlamp Bulb Connector Replacement); however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

I’ve taken my Kia to the Kia Dealership and still haven’t received a fix for the engine recall that came out in 2021z

My engine blew, was never notified of a recall to get that fixed things the big Kia lawsuit no one has helped me I’ve been reaching out for years. Took them a year to fix my Cadillac converter I’ve been without my car for years and it’s paid off and no one will help me Kia is supposed to fix it for free

The contact owns a 2015 Kia Soul. The contact stated while operating the vehicle, the driver's side headlight became inoperable and while using the turn signal, the driver's side headlight would shut off. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 95,014.

It started in September 2022 when my Kia soul started spuddering and slowing down quickly while driving on the interstate. Drove it on limp to the closest mechanic shop. They recommended a complete engine replacement, which would cost more than the vehicle was worth. Had it towed to a Kia dealership for their diagnosis. They came back and said it was a clogged catalytic converter. Replacing it fixed the car. Now to June 2024 and car slowed down drastically while on the highway, with my wife and newborn child in the car. I had it towed to Kia again and they diagnosed it as a total engine failure with a clogged catalytic converter again (catalytic converter only lasted 1.5 years!). Again, the replacement cost is more than the value of the car. I think they knew of the issue in 2022 or failed to diagnose the actual problem and put my family at risk.

I am experiencing multiple safety and performance issues with my 2015 Kia Soul: 1.Vibration at Idle: Significant vibration when the vehicle is idling at a red light. Possible causes include worn engine mounts, faulty spark plugs or ignition coils, issues with the idle control valve or throttle body, or vacuum leaks. 2.Electrical Issues: • Codes: B111216 (Ignition Voltage Low), B17672F (OCS Algorithm Cut Off), B251100 (Head Lamp High LH SCG), B251300 (Head Lamp Low LH SCG) • Symptoms include low battery voltage warnings and short circuits in the headlamp circuits. Possible causes might be a failing battery or alternator, or damaged electrical wiring. 3. Emission System Problems: • Codes: P0455 (Evaporative Emission System Leak Detected), P0420 (Catalyst System Efficiency Below Threshold) • Symptoms: Check engine light related to emission control systems. Potential causes include a loose or damaged gas cap, cracked EVAP hoses, faulty purge or vent valves, and failing catalytic converter or oxygen sensors. 4. Airbag System Issues: • Codes: B151100 (Buckle Switch Driver Open or Short to Battery), B110200 (Battery Voltage Low), B149000 (OCS Defect) • Symptoms: Warning lights related to the airbag system. Possible causes include faulty seat belt buckle switches, low battery voltage, or issues within the Occupant Classification System. 5. TPMS Issues: • Codes: C1314 (Sensor 3 Radio Frequency Channel Failure), C1662 (Auto Learning Failure) • Symptoms: TPMS warnings and inability to correctly monitor tire pressure. Possible causes are sensor failures or calibration issues. Despite regular maintenance, these issues persist and affect the safety and drivability of my vehicle. I request an investigation into these problems to determine if they are common in this model and if there are any recalls or service bulletins that address them. Thank you for your attention to this matter.

Having acceleration problems with the Kia and catalytic converter. I had contacted the Kia dealer but can't be seen till August but I need vehicle to go to work plus have dr appointments and can't drive the car feel like it's gonna die on me how can I get this problem recall done sooner as I need my car

The contact owns a 2015 Kia Soul. The contact stated while driving 55 MPH, the vehicle inadvertently went into LIMP Mode. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 104,000.