2015 KIA SOUL Complaints

Starting in summer of 2021, I began to has acceleration problems with my car and a check engine light came on. It was undrivable so I took it to the closest mechanic I could make it to, Firestone. They found the catalytic converter to be the problem and I paid $1100 to replace it. Later in 2021, the catalytic converter went out again and I had to have the engine coil and spark plugs replaced. I took it back to Firestone to replace it under warranty. During 2022, the check engine light came on again and again it was the catalytic converter. I got it replaced under warranty again. During this replacement, Firestone let me know that my engine was the source of why the catalytic converter keeps going out. The compression was too low and the engine was causing the catalytic converter to overheat. I took it to the dealership to have it diagnosed to see what was wrong in the engine. They claimed to have run diagnostics in the entire engine and only found that the engine coil and spark plugs needed replacement. I had both of those things replaced already the year before. They did not identify any problems with the new catalytic converter or any other part of the engine. The check engine light came on and my catalytic converter has gone out again and caused me to lose acceleration on a one lane each way 60mph road on my way to work. I suddenly slowed way down and cars had to swerve around me. I pulled off onto a farm road to let traffic by and then had to hobble to AutoZone nearby with my hazards on to get my check engine light codes read. It came up that the cat converter was having issues. I looked up to see if my car had any recalls and none were found. I did find that there was a major recall for Kia souls 2012-2018s for some piece of the engine that was causing catalytic converters to overheat. Many individuals who had this recall done to their vehicles also had to have engine coils and spark plugs replaced based on a forum regarding this recall.

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated, and the vehicle started losing motive power and decelerated. The vehicle was taken to the local mechanic and the mechanic retrieved a DTC code indicating an engine failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 20V750000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 158,000.

I was involved in a head on collision with a F250 truck and the airbags did not deploy. I did hit my head on the steering wheel and have a bruise above my eye and some scratches on my knee. I had pain in my shoulder from seat belt. I took off from work on 2/2 to take care of car getting towed and I went to care now to be checked out and they sent me to the ER for a possible scan, but once doctor checked me out they decided there was no need for a scan. I do not have any more information from my insurance company other than the body shop were car was towed to said it was a total loss and there is no reason they could find that the air bag did not deploy. I have owned the car since may of last year and have been to sent 2 safety recall 1 for the catalytic converter and 1 for try to stop kia soul from being stolen. these are the only one I have received

The contact owns a 2015 Kia Soul. The contact stated that after a software update was completed while driving at undisclosed speeds, the vehicle went into SAFE Mode. The battery warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V724000 (Power Train, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the battery was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2015 Kia Soul. The contact stated that while attempting to accelerate, the vehicle failed to respond as needed. The vehicle was also consuming excessive amounts of engine oil. The check engine light had illuminated. The contact stated the failure persisted after the engine had been replaced. The contact believed that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer where it was diagnosed and determined that the engine was failing due to the pistons being worn. The engine had been replaced when the vehicle was taken to the dealer after the first failure. The vehicle was then returned to the dealer after the failure persisted and it was diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and a case was filed. The contact was referred to the dealer for assistance. The failure mileage was 120,000.

My car lost power going up hill on Interstate 5 and ended up seizing up. I could not bring the car to highway speeds I had to drive home using side roads. A mechanic said the car appears to be consuming oil and degraded the catalytic converter. I had to have my catalytic converter replaced. I had the recall done on my car for the catalytic converter issue identified for 2015 Kia Souls. I attempted to get repair from my dealer, Gweke Kia, under this recall but they refused and said I would be charged for the repair and diagnosis. I asked for an oil consumption study to see if the car qualifies engine repairs or replacement under my warranty but they informed me they would charge me approximately $1200 for an oil consumption study.

My car is not part of the catalytic converter Recall and I don't understand why. My catalytic converter is not functioning properly and I am getting code p0420 and this makes no sense why I am not part of the recall. My engine and everything matches up to all these recalls and I am scared my car is going to explode. I already have a sick child and all I need is something to happen while driving these defective vehicles. Please make me understand why I am not included in the upgrade for that catalytic converter. I am tired of these issues. I want to out this poor company on making poor vehicles like everyone else. They are supposed to be safe and I should not be afraid to drive my car thinking something will happen.

THE DEFECT MAY CAUSE DAMAGE TO THE CATALYTIC CONVERTER DUE TO OVERHEATING, RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO THE ENGINE PISTONS. PISTON DAMAGE CAN RESULT IN A STALL, INCREASING THE RISK OF A CRASH. IF A PISTON ROD BREAKS AND PUNCTURES THE ENGINE BLOCK, OIL CAN ESCAPE, INCREASING THE RISK OF A FIRE. The engine caught on fire while I was driving on the highway. I was sold this car without being told of any recalls. The dealership has refused to take responsibility for not informing me of the recall. Kia cooperate office has minimal contact with me. They are currently having it towed to a Kia dealer for diagnostic testing. Currently I own $400.00 just for the rental.

Car lost power and had to be pulled over. Mechanic saw recall for catalytic converter however Kia website claims my VIN is not under recall.

I have a complaint about my 2015 Kia Soul car service issue. Since I purchased the car in December 2021, my check engine and oil indicator light has been on. I took my car to a car repair shop, and was told that the engine oil is being sucked into the exhaust system and to take my car to a Kia dealership. I scheduled a service appointment on 07/14/2021 and paid about $145.00 for a diagnostic system check. I was told that my catalytic converter is blocked and the cost to replace the catalytic converter and labor would be about $2,000. I would have to pay another $145.00 for another diagnostic system check about the engine oil issue. The overall car issue is that the engine oil is going into the exhaust system and causing blockage in the catalytic converter. The extended warranty that I purchased with my 2015 Kia Soul from Bob Sight Kia does not cover these issues and I don't understand why. I did some research and there was a recall {2019-02-21}, {recall number SC176} on 2015 Kia Souls of the same car issues. I contacted Kia customer service to inquire about the recall. The Kia customer service representative stated that recall number SC176 was done on my Kia Soul in June 2019, but it is not stated anywhere on my car's CARFAX report nor on the National Highway Traffic Safety Administration (NHSTA) website. On the National Highway Traffic Safety Administration website it states, "Whether a manufacturer independently conducts a safety recall or NHSTA orders one, the manufacturer must file a public report describing the safety- related defect or noncompliance." As I am driving, my car will stop running while I am accelerating while driving down a street and/or highway. The car also stop running when I am stopped at a streetlight. I believe that the recall SC176 was not performed on my car.