2015 KIA SOUL Complaints

While driving home from work late at night, the car just stopped without warning and would not start again. It was towed to the dealership where I was informed that there would be a $750 diagnostic fee, but that Kia would probably not replace the engine under warranty because the recall had not been taken care of. I am the second owner of the vehicle and bought it the same year that the recall was issued. Kia consumer affairs department states that it was sent to my address, but I did not receive the notification. I cannot afford to pay $750 to find out that I will not be reimbursed and I cannot afford to have the engine replaced in a car that is worth the value of the engine. I had just changed the oil and had a valve cover gasket replaced. There was no check engine light.

The contact owns a 2015 Kia Soul. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle failed to accelerate while driving. The check engine warning light was illuminated. The contact stated that an independent mechanic had previously replaced the catalytic converter on two separate occasions; however, the failure recurred. The vehicle was then taken to the dealer, where it was diagnosed that the catalytic converter needed to be replaced again. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 176,000.

I was involved in an accident where my 2015 Kia Soul was struck from the rear end at a high rate of speed, left the roadway, hit a concrete culver, became airborne, jumped/rolled across a driveway and went through two crosstie corner posts with no airbag deployment. My seat broke 3/4 of the way up due to impact. Unknown as to reason why airbags failed to deploy with frontal impacts and unknown as to component inspection as insurance took car away to auction. I feel that the failure of these items to deploy intensified the injuries I received in the wreck.

The engine in my car needs replacing. The dealership and KIA corporation refuse to complete oil consumption tests. I am driving a car that cannot be inspected or repaired. They told me literally I have to drive the car into the ground to get the engine replaced. This is dangerous and foolhardy. Corporations with faulty products that have warranties they refuse to honor are putting all people on the road at risk. Getting through to either the dealership or the corporation is almost impossible unless you have no job. Please help KIA owners who are put in this unconscionable position. I own my car outright, I wish I had more options other than losing my investment as a poor person. Thank you for whatever help you can provide. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

We took our Kia Soul to a Kia Service shop Dec 2022 because the steering is making a clicking sound when the wheel is turned from the 11 o’clock to the 2 o’clock position. This condition is consistent with a Kia Safety Recall issued in November 2017, and has been confirmed by another source. We were told that by the dealership, Brandon Courtesy Kia in Florida that they would repair this dangerous steering issue for a cost of $1227.97 because they excluded it from the recall and warranty. Unfortunately we are on a fixed income, and are not able to pay for the steering to be repaired back to SAFE operating conditions. In addition, the dealership would not release the vehicle back to us unless we paid them $189.15 for a couple minute “Steering Inspection” which we were not told upfront that there would be a cost. The November 16, 2017, Important Safety Recall Notice states if the steering is not repaired the result may be “loss of steering and result in a crash.” This warning has us terrified because this dealership and Kia put profit in front of safety. We have not driven the car for 3 months fearing a severe crash and possible injury, including and up to death. We have been in constant contact with the dealership and the Kia Customer Care Center to try and resolve the Steering Safety concern with no luck. We have proposed a fair and reasonable settlement but continue to ignored . . . here is our ask to Kia . . . 1. Repair the Kia Soul steering back to a SAFE and normal operating condition 2. Refund the $189.15 charge related to a bogus inspection. Best Regards

Shucks was taken to Kia Country of Savannah for recall repairs. ECU update and seat belt cover repaired, however, I explained that car was burning oil (but not leaking) and engine was on and car was making a knocking sound. I had taken my car to a local mechanic while informed me that my car’s engine was bad. I even showed Pat Foran the printout that I was given. The local mechanic I found that I would qualify for the engine replacement based off of his inspection. So I took the car to Kia (barely made it because the car would not go over 60 mph. At Kia, I was told my car passed bearings test and that I would need to pay for a fuel consumption test to determine what was wrong with my car. I was told I would know if my car needed a new engine because it would sound like rocks in a milk carton, which it did but the folks at Kia said they drove it and didn’t hear anything. I find it very strange that my engine light was also off when I got the car back but 20 miles down the road, as I putted my way back home, it came back on. I feel this was there attempt to not fix the car, they were too busy trying to get me to trade it in because I only had 93000 miles on it at the time.

Kia soul is burning oil it has 82k miles and I’ve already went through the oil consumption test once with dealer and they said it wasn’t loosing any more oil so I had a oil change done drove it the 3000 miles for next oil change and it was loan again I’m now back to do the oil consumption test again I don’t think I should have to do it The dealer just needs to put a new motor in car

Engine light stays on, it’s says on the instrument that I used that it’s the catalyst converter but when you take it to the shop they can’t find anything wrong. Also my car shakes when pressing on the brakes.

My 2015 Kia soul engine light won't stay off so I'm trying to see if it's under warranty or recall so I can get it fixed or trade it in. Please somebody contact as soon as possible. [XXX] [XXX] is my name INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Vehicle began shuddering violently, with the check engine light alternating between blinking and staying lit. The oil light randomly lighting up for literally a fraction of a second despite oil levels in acceptable range. Excessive yet random consumption of oil. Severe loss of horsepower, especially upon acceleration from a dead stop. No/low compression on two cylinders. Catalytic converter needs replacing for 2nd time in 365 days. Safety Recalls not showing in system (VIN lookup), yet recently presented by dealership. Safety Recalls P12002B ECU Update KSDS 2.0L GDI, SA206 PS/EV Rear Center Seatbelt Cover, SC125 Pinion Plug Inspection Repair, & SC155 STR Gear Pinion Plug Group B. Some recalls not informed of in a timely manner. Kia Dealership & local muffler shop are the only ones to look at car. Kia Dealership stated didn't know what was wrong with Kia vehicle after a week of diagnostic testing, said to drive it elsewhere to have plugs, wires, packs & catalytic converter replaced, then return for further troubleshooting. Dealership continuing to "find" different reasons why vehicle isn't covered under extended warranty to replace engine. All issues confirmed by dealership & muffler shop, all warning lights remain on, driving vehicle as-is is a danger to self & other drivers due to engine stalling/random loss of power whilst turning, accelerating, etc. Safety Recalls not being presented in a timely manner could result in accidents and/or deaths.