2015 KIA SOUL Complaints

Check engine light its been on for at least 25000 milles took it to a dealer to have it fix and they sayd its not covered under warranty even though car has a bumber to bumper warranty for 10 years or 100000 milles, currently have 88000 milles Dealer adviced that I had to replace upstream and downstream catalytic sensor and so i did with money out of pocket. Problem was not resolved and now they said i have to replace catalytic converter and that they don't cover under warranty. How come a car that is less than 100000 miles will need new catalyst? This is not good for the environment and kia should be responsible at least for 100000 milles. I asked the dealer that other same model and year cars have a recall to replace rear piston and catalytic converter due to overheating and they said my car does not qualify. Check engine light is still on and they want me to pay to diagnose it and whatever is needed its at my expense.

When driving this Vehicle my daughter was in a single car acciedent. The engine combusted. The piston rod went into engine. When we took it to the auto shop this is what they told us casued the engine to malfunction and my daughter run off the road. She is very luck she has not been hurt more than she has. We have tried to contact KIA. First we called Royal KIa in Tuscon then Jim Clickk Kia in Tucson. They told me it did not matter that the vehicke had a recalll. We would be financially responsable for fixing it. They would not even alow me to bring it in, THey asked us to csll Kia. Kia was no help. They said that if the car was over 150,000 miles they would not fix a recall. My daughter was in an acciedent due to malfuntion! At this point I did reach out to another dealership in Mesa AZ. If they can not help we need to take legal action. The exact same thing that the engine had a recall on is what happemed to our kia, No one will anwser or fix a recall.

This 2015 Kia Soul has recalls for oil leaks but VIN has not been recalled. In 2020 check engine light was flashing and then stayed on. I drove to dealer it was bought. Kia Pride dealer on the Lynnway in Lynn, MA. said it was a knock sensor problem and needed repair. After, about six months later, check engine repeated to go on. At the Pride dealer, they updated software issues, that was what Pride dealer said. Around December, 2021, I asked to replace and change oil with synthetic oil. Three weeks , check engine light was on again. Upon this event, brought Kia Soul to Pride dealer. They suggested to drive car 1,000 miles and then return to dealer to see if the Kia Soul was consuming more oil that is allowed by Kia manufacturer. Last week drove Soul back to Pride Kia. Their customer service person said it was burning more oil in between oil changes above their protocol. Pride dealer suggested they perform a consumption test and a combustion cleaning. I did do what they recommended and and on Friday 13, 2023 paid $563.00. I was told to drive Kia Soul another 1,000 miles and return to Pride dealer , and the would determine next action step, or it could be fixed. Today Saturday 14,2023, check engine stayed on and car was stalling when given gas. The KIA Soul is back ar the Pride dealer. On Thursday 12, 2023, I spoke with Lisa at the Kia customer service center. A case file was opened , number is 15262414. Lisa informed me that because of the 2020 engine, I might be covered if engine needs further repair. I called Kia customer service center on Friday 13,2023 and spoke to Miranda and asked confirm, and inquire why the Kia Soul I drive has not been recalled. Other 2015 Kia Soul have been recalled for oil leaks and engine heating up. The two recall numbers are 20V750000 and 19V120000. What can I do about getting help from theNHTSA, if the Pride Kia dealer does not repair the 2015 Kia I drive. Alfred DiCenso [email protected] 781.731.2221

The contact's cousin owns a 2015 Kia Soul. The contact stated that while her cousin was driving at an undisclosed speed, the vehicle made an abnormally loud sound and then lost motive power. The vehicle was towed to the dealer, where it was diagnosed with connecting rod and rod bearing failure. The dealer determined that the engine needed to be replaced but declined the engine replacement due to a lack of adequate oil change records. The contact stated that her cousin had owned the vehicle for less than a year. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.

Traveling at approximately 75 mph on interstate and check engine light began to flash, car lost power directly in front of tractor trailer, car was pulled over onto an exit ramp, car was rattling/knocking, brakes would not stop the car when applied. The car was moving slowly enough up the exit ramp that once it came to a stop it began to roll backwards. Unable to stop the car from rolling by applying the brakes, had to shift the car to park to stop it. Car was towed approximately 30 miles to the nearest dealership. Dealership diagnosed as needing a new engine.

Engine failure due to campaign 19120000. I was never notified via phone or mail back in 2020 when this was released. Now it’s not being honored. I’ve been placed on hold, spoke with someone who then put me on another hold and back out to the beginning of the hold process. My car is doing exactly this in this campaign # and while doing so multiple other failures are following.

MY KIA SOUL melted down 3 replaced ignitioon coils they melted and were smoking. dealer wont cover sice its electrical --i purchased a 10 year 100k mile extra warranty through fidelity in deerfield beach fl they sad battery caused it and wont even come to look at it , car just turned 57 k miles -- what can i do ?? dealer wants 4 k $ to repair

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle lost motive power and stalled. The driver stated that several unknown warning lights were illuminated. The contact stated that his daughter was able to steer the vehicle off the roadway and then stopped the vehicle. The vehicle failed to restart and was towed to a dealer. The dealer diagnosed the vehicle and determined that the catalytic converter, and the short block needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000. Parts distribution disconnect.

The contact owns a 2015 Kia Soul. The contact stated while driving 15-20 MPH and pulling into a gas station, she heard abnormal clicking sounds coming from the engine and the vehicle shut off. The contact was able to restart the vehicle; however, the vehicle shut off after 10 seconds. The vehicle was towed to an independent mechanic where it was diagnosed that the engine was blown. The vehicle was then towed to the dealer where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that they would not repair the vehicle under NHTSA Campaign Number: 20V750000 (Engine) as she had failed to complete an unknown software update on the vehicle. The contact stated that the engine was previously replaced in 2020 by a Toyota dealer due to rod bearing failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 144,000.

In 2019 my check engine light came on and there was an issue with the Catalytic converter i had 65,000 miles on the car, my car burns oil and has a rough idle, now 48,000 miles later check engine light is on again and it needs a new Catalytic converter, i feel like this is a a safety concern that is related to the engine issue that they are catching fire. the deal says this isnt a warranty issue since it was already covered under warranty in 2019