2015 KIA SOUL Complaints

The engine light started blinking, I noticed even though I was pushing the gas my car wasn’t accelerating properly, and by the time i stopped & turn my car off I could hear a very low clanking noise. Check oils, everything was at proper levels, no leaks under my hood. I’m being told it could be a number of things and of course all possible issues are $500+ in repairing it. And my car has under 80k miles.

The contact owns a 2015 Kia Soul. The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved DTC codes P007 and P008 and informed the contact that the camshaft sensors and crank shaft needed to be replaced. The vehicle was repaired; however, the failure recurred. While driving, the vehicle lost motive power and stalled. The vehicle was taken to another independent mechanic who informed him that the timing chain needed to be replaced. The vehicle was repaired; however, while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle was taken to the local dealer where it was diagnosed that the timing chain, sensors, camshaft and the engine needed to be replaced. The dealer stated that the engine would be check for possible metal shavings in the oil. The vehicle was repaired but the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 62,000.

The contact owns a 2015 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who diagnosed that the engine had consumed a quart and a half of oil under a thousand miles. The mechanic related the failure to NHTSA Campaign Number: 20V750000 (Engine) however, the VIN was not included in the recall. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

Cylinder misfire on 1 and 2. Loss of compression on one cylinder. Loss of power, frequent oil additions. Engine shuttering/stalling. Engine warning light alternating solid/flashing. Dangerous to drive due to unpredictable stalling, loss of power/acceleration. Local KIA Dealer claimed couldn't find a problem after a week, told to replace catalytic converter. Local muffler shop said cannot replace catalytic converter until engine issue(s) addressed. Appears to be a common problem that no one wishes to address, leaving me at a loss as to what to do.

The contact owns a 2015 Kia Soul. The contact stated that while his wife was driving at an undisclosed speed, the engine was making knocking sounds. The contact stated that his wife inspected the engine oil and found no oil in the engine. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The dealer declined to perform NHTSA Campaign Number: 20V750000 (Engine) associated with the VIN due to an unrepaired ECU product improvement campaign of which the contact had not yet received notification. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

My 2015 Kia Soul recently went out of service. One day last month my car randomly started stalling and shaking to the point of barely being drivable. There were no signs or dashboard lights. Thursday, September 15th, 2022, I took my car to a local repair shop and they ran a diagnostic that came back as a bad Catalytic Converter on Friday, September 16th, 2022. According to the mechanic, the converter nearest the engine had broken off and pieces of it had gotten into my engine and fuel line resulting in a need for a new converter and a complete engine flush. The mechanic pulled up a recall and suggested that the car be taken to the dealership as this particular issue should have been covered under that recall. He suggested that I no longer drive the car prior to getting it repaired for my and my children's safety as my engine could have blown up at any time and caught fire. Also on Friday, September 16th, 2022, I had the vehicle towed to the Kia dealership in Napleton Mid Rivers as advised by the mechanic. The car was towed to the dealership where I made them aware of the issue and I was advised they would have to perform a second diagnostic to confirm. Monday, September 19, 2022, I get a text message from Dennis Gearhart, a service advisor for Kia - who informs me that their diagnostic came back showing that I need a replacement Catalytic Converter, oil change, and minor tune-up. Dennis advised me that the repair would cost over $2800 and would not be covered under the recall because I'm no longer under warranty and the recall was marked as done. Upon further questioning - I was advised that the service advisor in May 2019 did NOT perform a replacement under the recall because it "didn't need it" yet here I am less than 7 years after getting a new engine from KIA and I'm being told to rectify an issue they were responsible for fixing and yet refuse to mitigate. They placed my and my family's life in danger due to the negligence of their staff!

My car just shut down out of the blue. There was no warning of any sort as far as anything showing that needed repair with my vehicle. It just started jerking one day. I took it to the Kia dealership and they confirmed that it was due to the recall part but will not fix the part.

I’ve had my check engine light come on ever since I bought the vehicle and the code is for catalytic converter, my car overheats and does not properly shift right engine is very shaky and unstable while driving on the road. I don’t know why my Kia doesn’t qualify for the recall when it’s having the exact issues that the recalls state

The contact owns a 2015 Kia Soul. The contact stated that while driving at 60 MPH, a loud boom sound came from the engine without warning. The contact pulled over and upon inspection of the hood, she discovered flames emitting from the vehicle. Two fellow motorists witnessed the fire and were able to draw water from a nearby ditch to extinguish the fire before the fire department. A fire report was not filed once they arrived at the scene. No injuries were reported. The contact had the vehicle towed to the dealer a diagnostic discovered that a rod had blown through the engine block. The contact then discovered NHTSA Campaign Number: 20V750000(Engine); however, both the dealer and the manufacturer notified her that the vehicle was not under the recall. The vehicle remained in the possession of the dealer but had yet to be repaired. The failure mileage was approximately 65,000.

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.