2015 KIA SOUL Complaints

CONSTITUENT CONTACTED SENATOR BLACKBURNS OFFICE CONCERNING THEIR AUTO COMPLAINT WITH KIA REGARDING RECALLED ENGINE REPAIR NEEDED ON THEIR 2015 KIA SOUL. THE CONSUMER STATED THE VEHICLE WAS SOLD BY THE DEALERSHIP WITHOUT HAVING THE OPEN RECALLS COMPLETED. THE DEALERSHIP DECLINED TO REPAIR THE VEHICLE AND SUGGESTED THE OWNER PURCHASE ANOTHER VEHICLE.

The contact owns a 2011 BMW 32i. The contact received notification of NHTSA Campaign Number: 22V119000 (ENGNIE) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal with the check engine warning light flashing on the instrument panel. The contact had taken the vehicle to the dealer on several occasions and the knock sensor, O2 sensor, engine pistons, and other engine parts were replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 60,000

2015 KIA SOUL. CONSUMER WRITES IN REGARD TO AN ISSUE WITH THE COMBUSTION CHAMBER. THE CONSUMER TRADED THE VEHICLE IN BECAUSE OF THE FAILURE, PRIOR TO DISCOVERING THE RECALL NOTICE.

The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that the catalytic converter and rod bearing needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

I was just driving home from work on a main road. Car started perfect as usual. Got about 5 miles down the road i started to hear a rattling noise almost like a tin can. I slowed down to pull over. Got out to look at the problem with the car shut off. A huge puddle of oil leaked out and car will no longer turn on. Had to get it towed home. Contacted Kia dealership after doing research on the issue. I was Never informed by phone, mail, email about this recall or the upgrade needing to be done. The dealership told me they won’t honor the recall. So I’m left with a unusable car.

The contact owns a 2015 Kia Soul. The contact stated while driving approximately 5 MPH, the vehicle vibrated and stalled. The TPMS warning light illuminated. The vehicle was taken to the local mechanic who diagnosed a failure with the catalytic convertor, engine, and pistons. The vehicle was not repaired. The vehicle was then taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

My wife has a 2015 Kia Soul that developed a gasoline leak in the engine compartment. The Kia dealer said some of their other models have been recalled due to gas leaks and fires but this model has not. This model has the same engine and obviously has the same issue as the Kia model that was recalled. We were very lucky that her car did not catch fire or explode and that I was able to see the problem after she drove the car a short way. The fuel line was leaking gas where it connects to the high pressure pump on top of the engine and from the hose just behind the engine.

On 7-3-2022, I was driving my 2015 Kia Soul on I-5 north with my daughter heading home from a short road trip to San Francisco. We where @ 70mph and started up the Shasta mountain when my check engine light started flashing, and I lost all power, the motor started knocking and smoke started to come from the exhaust. As a semi had to blow his horn and swerved to ovoid hitting us.

The contact owns a 2015 Kia Soul. The contact stated that while he was performing an oil change, he noticed that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The dealer informed the contact that the vehicle was not covered under warranty due to him being the second owner. The manufacturer was not made aware of the failure. The failure mileage was 60,799.