2015 KIA SOUL Complaints

My 2015 Kia Soul had a massive engine failure at 80 thousand miles, and the engine is damaged beyond repair.

1. The Oil light came on and I thought I just needed an oil change. I was driving when my car started making a knocking noise. I called 4 KIA Dealerships to explain my situation and they all kept trying to push me off on the other, until one of them was finally able to get me an appointment at the other location in Longwood, Fl. Long story short they told me that there were a few recalls on my car and they could be fixed, only to find out later they could not fix my car due to another recall not being done on the car, even though the recall notice that they sent me was said they are to fix Catalytic Converter Protection logic in the Engine Control Unit, and if Necessary Replace the Catalytic Converter and/or Engine at NOT COST TO ME. Yet KIA Dealership called me back to tell me they couldn't fix it and I must speak with the manufacturer of KIA to ask them to fix it only for them to say they would give me a case number and call me back, ONLY NOT to call me back and then the person who said he'd be fixing my car kept giving me the run around and then told me he would speak with the regional manager of KIA and they could possibly GIFT me an ENGINE, for my car. Like how odes that make since. They can GIFT ME AN ENGINE, but they can't fix my car like it states in the letter they sent me. It clearly states my car can stall (which it did) and cause an accident, catch fire or combust due to the recall issues. No matter what was said it's like KIA Dealership was trying to BLAME ME FOR THE ISSUES WITH MY CAR WHEN THEY SENT ME A NOTICE AND THEY TOLD ME ABOUT THE RECALLS WHEN MY SON BROUGHT THE CAR TO THEM. I screen shot all the conversations sent to me via text and chat. LIES AFTER LIES FROM THE KIA DEALERSHIPS so disappointing. My car has been at the dealership for almost 2wks and nothing has been done. They want ME to pay $6,720 for a new/ENGINE replacement when they are supposed to fix it for free regardless the issues and warranty! No one has contacted me for days now!????

The contact owns a 2015 Kia Soul. The contact stated the vehicle was being driven to the dealer for an oil change when the vehicle stalled. The vehicle was able to be restarted. The contact stated that the oil level warning light was illuminated. The vehicle was taken to the dealer and diagnosed and the contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The contact stated that the dealer stated that the recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) needed to be completed before the engine would be replaced. The contact stated that she also received notification of NHTSA Campaign Number 19V101000 (Engine) however, the dealer and manufacturer declined repairs for both recalls. The contact stated that she received the recall notifications in April of 2022. The contact stated that the dealer was notified of the recall and stated that if there were no issues with the vehicle that there was no reason to take the vehicle to the dealer for the recall repair. A case was opened with the manufacturer. The failure mileage was 103,629.

The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, he heard an abnormal sound while turning the steering wheel in either direction. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact towed the vehicle to the local dealer, where the vehicle was diagnosed with needing an unknown steering component replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 17V608000 (Steering). The contact took the vehicle back to local dealer and had the recall repair completed. The contact stated that on another occasion while driving at a slow speed, he heard an abnormal noise coming from the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown steering component replaced for a second time. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.

As per Kia's recall on the catalytic converters on some models, our Kia is also giving the CEL obd code of p0420, but on nhtsa our specific car isn't listed as being a part of the recall. It fits in the engine being a 1.6l and the correct year for the recall, and is having the same issues as the recalled models, but for some reason our's isn't shown as having that recall on this site, even tho it does show up as having that recall on other vin checking sites.

While driving down the interstate, my car started sputtering, decelerating, and then cut off. I was able to get it back on long enough to get off the interstate. When I stopped, my car cut off. Turn it back on, sputter down the road, then engine knocking, turn off. For about 15 miles. I finally got it towed to my Kia dealer and I explicitly told them about the recall. They had no idea what I was talking about so I called Kia. According to Kia, even though my car is on the recall list, I'm out of luck because I wasn't informed that it had to be done during a certain time. I'm not the original owner and never got notice and now I'm out of a car I am STILL paying on!

The contact owns a 2015 Kia Soul. The contact stated his mom was driving the vehicle on the expressway at 55MPH. The contact stated that the vehicle did not accelerate and the speedometer was decreasing. The contact stated no warning lights illuminated. The vehicle resummed to perform as normal and the contact drove home. The vehicle was driven to a dealer and diagnosed but not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

The contact owns a 2015 Kia Soul. The contact stated while her spouse driver was driving approximately 45 MPH, the accelerator pedal functionality was inoperative. There were no warning lights illuminated. The vehicle was towed to the independent mechanic to be diagnosed. The contact was informed that the catalytic converter was faulty; however, the vehicle was then towed to the dealer who determined that the failure was caused by a faulty wheel speed sensor. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 160,000.

The contact owns a 2015 Kia Soul. The contact stated that while driving at various speeds with the headlights on auto, the headlights would flicker and turn on and off independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Kia Soul is burning oil more frequently before every scheduled oil change. Lost of power going uphill.RPM goes high and drops speeds drastically. I had already replace catalytic converter twice. Most recent, it started to lose power, went into limp mode with no check engine light and messed up the catalytic converter had to replace again.