2015 KIA SOUL Complaints

THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 65 MPH, THE VEHICLE LOSS MOTIVE POWER. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 82,000.

THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THERE WAS A KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO OPEN RECALLS ASSOCIATED WITH THE VIN. THE STATE ATTORNEY GENERAL REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.

ENGINE SEIZED. JUST HAD OIL CHANGED AT SUMMIT PLACE KIA OF GRAND RAPIDS 2000 MILES AGO. ENGINE LIGHT NEVER CAME ON. NO KNOCKING. CALL STALLED, DASH LIGHTS BLINKING AND WOULD NOT START. TOWED,

CONTRACT 100K MILES/10 YEARS. CURRENT MILEAGE 92388. STILL WITHIN WARRANTY CONTRACT. WHILE DRIVING, 12/6/2020, MY CAR STOPPED RUNNING AFTER A BRIEF WARNING ON THE DASH. CHECK ENGINE AND OIL LIGHT CAME ON. WITHIN A FEW MINUTES, I HEARD A NOISE, AND THE ENGINE SHUT DOWN. THERE WERE NO OIL LEAKS OR ANY FLUIDS UNDER THE CAR. I TOWED THE CAR HOME. I TOWED TO RAY BRANDT KIA IN HARVEY LA 12/7/20. A MONTH LATER, I WAS TOLD THE ENGINE FAILED. BY 1/4/21, I WAS ASKED FOR PERMISSION TO TEAR DOWN THE ENGINE FOR INSPECTION. 1/8/21 BRIAN MURRAY,SVC MGR. SAID VALVE COVER TO BE REMOVED FOR INSPECTION. FIDELITY WARRANTY/RAY BRANDT KIA APPROVED REPAIRS RE: RO101874. PER VICKY, THE INSPECTOR DIRECTED THE TIMING BELT REPLACEMENT. ON 1/13/21, TEST RUNS DONE TO SEE IF IT FIXED THE PROBLEM BUT NO COMPRESSION. NO ACTION TAKEN ON RECALL 20V750. PER VICKY, RAY BRANDT RECOMMENDED REPLACING THE ENGINE. USED ENGINE FOUND FOR REPLACEMENT WITH APPROX. 42K MILES. PER VICKY AT RAY BRANDT SVC DEPT. I RECEIVED RECALL LETTER DATED 1/25/21 BY MAIL. CALLED VICKY ABOUT RECALL. SHE CONFIRMED IT ON HER COMPUTER. RAY BRANDT CALLED DAYS LATER TO SAY FIDELITY DENIED MY CLAIM. THEY STOPPED ALL REPAIRS. TOLD I HAD TO CALL FIDELITY FOR DOCUMENTATION. CALLED BUT NO RESPONSE. AFTER SENDING A CERTIFIED LETTER 3/9 TO LEGAL. NANCY BEAUSEJOUR CALLED. SHE SENT A REPLY DATED 4/7. FIRST TWO INSPECTIONS REVEAL OIL AND OTHER FLUIDS ARE GOOD AND NO SLUDGE IN THE ENGINE. THIS WAS PRIOR TO TWO MORE INSPECTIONS WITH DIFFERENT CONCLUSIONS. FINAL INSPECTION SHOW ENGINE WARPED. DUE TO IGNORING THE RECALL, NO ACTION ON SERVICE DEPARTMENT RECOMMENDATIONS AND TEST RUNS WITHOUT REPAIRS, THE ENGINE WARPED. BEFORE THIS FAILURE, I HAD NO ENGINE OVERHEATING. SINCE 4/22/21, AFTER 5 CALLS TO KIA CONSUMER ASSISTANCE CTR.,CALLED. MAY 12, 2021

THERE WAS A RECALL ON THE CATALYTIC CONVERTERS AND THE DEALERSHIP IN COLUMBUS, GEORGIA, SAID THEY REPLACED IT. KIA OF COLUMBUS ONLY HAD THE CAR 20 MINUTES WHEN THEY SAID THEY WERE COMPLETELY DONE CHANGING THE PART OUT. NOW THERE'S A KNOCK IN THE MOTOR, THE CAR LEFT MY DAUGHTER STRANDED ON THE HIGHWAY, IT WOULDN'T GO OVER 40 MPH AND IT HAD TO BE TOWED. SONS KIA IN MCDONOUGH, GEORGIA DID A DIAGNOSTIC ON IT WHICH SAID IT NEEDED A NEW ENGINE ASSEMBLY. I DON'T BELIEVE THE CONVERTER WAS REPLACED IN THE FIRST PLACE CAUSING THE CURRENT DAMAGE TO THE VEHICLE.

RE: NHTSA RECALL 20V750, KIA SOUL 2015, VIN: [XXX]. WHILE DRIVING, 12/6/2020, MY CAR STOPPED RUNNING AFTER A BRIEF WARNING ON THE DASH. CHECK ENGINE AND OIL LIGHT CAME ON. WITHIN A FEW MINUTES, I HEARD A NOISE, AND THE ENGINE SHUT DOWN. THERE WERE NO OIL LEAKS OR ANY FLUIDS UNDER THE CAR. I TOWED THE CAR HOME. I TOWED TO RAY BRANDT KIA IN HARVEY LA 12/7/20. A MONTH LATER, I WAS TOLD THE ENGINE FAILED. BY 1/4/21, I WAS ASKED FOR PERMISSION TO TEAR DOWN THE ENGINE FOR INSPECTION. 1/8/21 [XXX], SVC MGR. SAID VALVE COVER TO BE REMOVED FOR INSPECTION. FIDELITY WARRANTY/RAYBRANDT KIA APPROVED REPAIRS RE: RO101874. PER [XXX], THE INSPECTOR DIRECTED THE TIMING BELT REPLACEMENT. ON 1/13/21, TEST RUNS DONE TO SEE IF IT FIXED THE PROBLEM BUT NO COMPRESSION. NO ACTION TAKEN ON RECALL 20V750. PER [XXX], RAY BRANDT RECOMMENDED REPLACING THE ENGINE. USED ENGINE FOUND FOR REPLACEMENT WITH APPROX. 42K MILES. PER [XXX] AT RAY BRANDT SVC DEPT. I RECEIVED RECALL LETTER DATED 1/25/21 BY MAIL. CALLED [XXX] ABOUT THE RECALL. SHE CONFIRMED IT ON HER COMPUTER. RAY BRANDT CALLED DAYS LATER TO SAY FIDELITY DENIED MY CLAIM. THEY STOPPED ALL REPAIRS. TOLD I HAD TO CALL FIDELITY FOR DOCUMENTATION. CALLED BUT NO RESPONSE. AFTER SENDING A CERTIFIED LETTER 3/9 TO LEGAL. [XXX] CALLED. SHE SENT A REPLY DATED 4/7. FIRST TWO INSPECTIONS REVEAL OIL AND OTHER FLUIDS ARE GOOD AND NO SLUDGE IN THE ENGINE. THIS WAS PRIOR TO TWO MORE INSPECTIONS WITH DIFFERENT CONCLUSIONS. FINAL INSPECTION SHOW ENGINE WARPED. DUE TO IGNORING THE RECALL, NO ACTION ON SERVICE DEPARTMENT RECOMMENDATIONS AND TEST RUNS WITHOUT REPAIRS, THE ENGINE WARPED. BEFORE THIS FAILURE, I HAD NO ENGINE OVERHEATING. SINCE 4/22/21, AFTER 4 CALLS TO KIA CONSUMER ASSISTANCE CTR., NO RETURN CALLS. IT IS NOW MAY 11, 2021. RAY BRANDT KIA AND FIDELITY WARRANTY SERVICES WILL NOT RETURN MY CALLS. STILL PAYING FOR CAR. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

CAR HAD BEEN PARKED IN DRIVEWAY FOR 12 HOURS, THEN SPONTANEOUSLY COMBUSTED IN THE EARLY MORNING HOURS.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL TICKING SOUND COMING FROM THE VEHICLE. THE DRIVER PULLED OFF THE ROAD AND NOTICED THERE WAS NO OIL IN THE ENGINE. THE OIL LEVEL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK CASE KIA (14500 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 715-7580) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DECLINED TO REPAIR THE VEHCILE. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) FOR WHICH THE VIN WAS INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

SO I WAS ON MY WAY HOME FROM RUNNING ERRANDS, CURRENT SPEED WAS 45 BECAUSE OF TRAFFIC SIGNS AND THEN HAD TO YIELD BECAUSE I NEEDED TO TURN LEFT, STARTED GOING ONCE I WAS ABLE TO SO SPEED WAS ABOUT 0 THIS TIME, TRIED TO TURN AND START TO GET CAR UP TO SPEED AGAIN WHEN CAR DECIDED TO START STUTTERING AND THE CAR ENDED UP NOT GOING PAST 20 MPH. IT WENT FROM 45 TO 20 AND REFUSED TO GO HIGHER, EVEN WENT DOWN TO 10. CHECK ENGINE LIGHT CAME AND WAS FORCED TO PULL OVER. CAR WOULD DRIVE AFTER CHECKING TO MAKE SURE THERE WERE NO LEAKS OR ANYTHING ELSE VISIBLE. CAR WOULD ABSOLUTELY NOT GO PAD 25 IN A 55. WAS A VERY DANGEROUS RIDE HOME BECAUSE CAR HAD STARTED ROLLING BACKWARDS OUT OF NOWHERE. CAR CURRENTLY STILL JUMPS AND HAS NOT BEEN DRIVEN SINCE 1ST SCARE. THE ENGINE WAS REPLACED THE FIRST TIME THIS HAPPENED IN 2019 BY THE DEALERSHIP AFTER ONLY PURCHASING THE CAR AND HAVING IT FOR 2 MONTHS WITH AN OLDER ENGINE, I HAVE ABSOLUTELY NO IDEA WHY THIS HAS HAPPENED AGAIN. THE CAR ALSO RECENTLY WAS CHECKED FOR RECALLS WHEN OIL CHANGE WAS DUE