2015 KIA SOUL Complaints

MY CHECK ENGINE LIGHT HAS BEEN ON FOR A WEEK. I'VE TAKEN IT TO THE DEALER THREE TIMES BEFORE AND WAS TOLD IT HAD A CODE OF P05A. THEY ALSO SAID THAT THEY CAN'T FIX IT. I'VE EVEN SPOKEN TO KIA, AND WAS TOLD THAT THEY ARE WORKING ON A SOLUTION. I DON'T WANT TO BE DRIVING AND SOMETHING MAJOR HAPPENS TO MY CAR AND I GET INJURED.

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE CONTACT SMELT SMOKE FROM THE INSIDE OF THE VEHICLE. THE CONTACT STATED UPON TRYING TO STOP THE VEHICLE, THE BRAKES WOULD NOT ENGAGE WHEN DEPRESSED AND THE GEAR SHIFTER WOULD NOT CHANGE GEARS. THE CONTACT THEN STATED THAT FLAMES AROSE FROM THE BOTTOM OF THE VEHICLE ONTO THE HEADREST AND UP TO THE DASHBOARD AND WINDSHIELD. THE CONTACT WAS THEN ABLE TO UNBUCKLE HER SEATBELT AND JUMP OUT THE VEHICLE WHILE THE VEHICLE WAS STILL MOVING. THERE WERE NO CRASH OR INJURIES DUE TO THE FIRE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE CONTACT HAS NOT NOTIFIED LOCAL DEALER OR INDEPENDENT MECHANIC. THE VEHICLE HAS NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAS NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 40,000.

RECEIVED A RECALL NOTIFICATION DATED JANUARY 25, 2021 REFERENCING A POTENTIAL OF AN ENGINE FIRE. THE NOTICE INDICATED TWO MIL LIGHTS, CHECK ENGINE AND OIL. THE VEHICLE HAD BEEN ILLUMINATING THESE LIGHTS FOR APPROXIMATELY 6 WEEKS. HOWEVER, THEY WOULD NEVER STAY ILLUMINATED; CONTINUED TO TURN ON AND OFF. VISITED THE LOCAL KIA DEALERSHIP, SUSSMAN KIA OF ROSLYN, PA. INFORMED THAT THE PROBLEM WAS A LEAKY OIL PAN. PART WAS ORDERED. SCHEDULED AN APPOINTMENT FOR MARCH 24. INFORMED PRIOR TO PICKING IT UP THAT THE OIL PRESSURE SWITCHED HAD TO BE REPLACED. KIA WAS ONLY COVERING THE OIL PAN. I HAD TO PAY FOR THE OIL AND THE PRESSURE SWITCH. AT NO TIME, WAS I INFORMED OF ANY POTENTIAL DAMAGE TO THE ENGINE. HOWEVER, ON APRIL 3, DRIVING ON A MAJOR HIGHWAY, THE VEHICLE STALLED. I ALMOST WAS RAMMED BY A TRACTOR TRAILER. THE VEHICLE HAD TO BE TOWED TO A REPAIR SHOP. ON APRIL 6, I WAS INFORMED THAT THE CAM AND ENGINE TIMING WERE THE ISSUES. THE ENGINE HAS TO BE COMPLETELY DISASSEMBLED. CONTACTED SUSSMAN KIA AND WAS INFORMED THAT THEY COULD ONLY DO WHAT KIA CORPORATION INSTRUCTED, THERE WAS NO CHECK ENGINE LIGHT DATA IN THE COMPUTER, AND THAT THE ENGINE PROBABLY BECAME DAMAGED BY THE LOST OF OIL. SUSSMAN KIA RELINQUISHED MY VEHICLE BEING AWARE THAT THIS COULD BE A PROBLEM. AGAIN, I WAS DRIVING ON THE I-476 HIGHWAY. I COULD HAVE BEEN KILLED. KIA IS ONLY CONCERNED ABOUT THE BOTTOM LINE, NOT LIVES THAT COULD BE IMPACTED BY THEIR NEGLIGENCE. KIA MANUFACTURES VEHICLES THAT ARE CLEARLY UNSAFE AND THEN CONTINUES WITH POOR MAINTENANCE EVEN WITH THEIR OWN RECALLS. THEY "TIES" THEIR OWN DEALERSHIP HANDS IN REPAIRS; LIMITING WHAT KIA WILL PAY FOR UNDER WARRANTY. I HAD TO PAY FOR AN OIL PRESSURE SWITCH THAT ACTUALLY WAS FAULTY.

2015 KIA SOUL. CONSUMER WRITES IN REGARDS TO AN UNREPAIRED RECALL ISSUE. *AS *JS

THIS ISSUE HAS BEEN GOING ON FOR OVER A YEAR AND WE HAVE TAKEN IT TO A KIA DEALERSHIP A TOTAL OF 4TIMES. FIRST TIME THEY DID A DIAGNOSTIC AND ALL IT SHOWED WAS IT WAS LOW ON OIL. 2X WE HAD TO TOW IT TO THE KIA DEALERSHIP. WE WAS ON A HIGHWAY GOING UP THE SMALLEST OF INCLINES AND IT STARTED TO SPUDDER AND LOST COMPLETE POWER. IT WAS TOWED TO OUR HOUSE THEN WHEN WE REALIZED THAT THERE WAS RECALLS WE TOWED IT TO KIA. TOLD THE PEOPLE ABOUT THE RECALL ON IT AND THEY JUST CHANGED THE CATALYTIC CONVERTER AND GAVE IT BACK ABOUT A MONTH OR SO LATER IT STARTED TO DO THE SAME THING AGAIN LOSING POWER UP HILLS AND SPUDDERING.. TOOK IT BACK UP THERE ALL THEY DID WAS CHANGED THE CATALYTIC CONVERTER AGAIN AND AFTER HAVING IT A MONTH OR SO THEY GAVE IT BACK TOLD ME TO DRIVE IT 1000 MILES AND BRING IT BACK TO THEM. MY PROBLEM IS THE CAR ISN'T SAFE FOR ME TO DRIVE AND NOW I AM AFRAID OF IT STARTING ON FIRE. I DON'T WANT THIS CAR ANYMORE THERE ARE 2 MANY ISSUES AND I'M JUST NOT COMFORTABLE WITH IT. WE HAVE PUT 20,000 DOLLARS INTO A CAR THAT WAS SUPPOSED TO BE 10,000. I HAVE A FAMILY AND ANIMALS I WILL NOT PUT IN THIS VEHICLE.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO WYOMING VALLEY MOTORS (560 PIERCE STREET, KINGSTON, PA 18704) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: TO HAVE THE NHTSA CAMPAIGN NUMBER 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) PERFORMED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND OVERHEATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED DTC CODE: P0420. THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, A BLACK SMOKE BEGAN TO EMIT FROM VEHICLE AS THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT IMMEDIATELY PULLED OVER AND SHORTLY THEREAFTER, FLAMES BEGAN TO IGNITE FROM UNDERNEATH THE HOOD. THE AUTHORITIES WERE CALLED TO THE SCENE OF THE FIRE AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED. NO INJURIES WERE REPORTED AT THE SCENE. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS LATER DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE AT THE TIME OF FAILURE. RECENTLY, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 20V750000(ENGINE) WHICH SHE LINKED TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING 20 MPH, THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BILL COLE AUTOMALL BLUEFIELD GREEN VALLEY (U.S. 460 #5, BLUEFIELD, WV 24701) WHERE IT WAS DIAGNOSED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE CONTACT WANTED A SECOND OPINION AND TOOK THE VEHICLE TO HOMETOWN KIA (111 MIDTOWN AVE, MT HOPE, WV 25880) WHERE IT WAS DIAGNOSED WITH THE INTERNAL ENGINE RINGS NEEDING TO BE REPLACED. THE CONTACT RELATED THE ISSUE TO NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

TO WHOM IT MAY CONCERN, THE BELOW EMAIL WAS EMAILED TO [XXX]. [XXX] IS THE SERVICE MANAGER FOR CORAL SPRINGS KIA IN FLORIDA. THIS EMAIL PROVIDES A TIMELINE OF THE EVENTS AND HOW PORPORA IS INFORMING THIS AUTHOR THE PAYMENT RESPONSIBILITY IS NOT KIA CORAL SPRINGS, BUT THE AUTHOR. THE COST IS OVER $800.00 DEAR MR. [XXX], THANK YOU FOR PROVIDING AN UPDATE CONCERNING MY VEHICLE. THE PURPOSE OF THIS EMAIL IS TO OBTAIN CLARITY REGARDING THE NEEDED REPAIRS FOR THE VEHICLE. BELOW IS A SUMMARIZATION OF EVENTS THAT WILL LEAD US TO TODAY'S EMAIL. FIRST, THE SERVICE DEPARTMENT CONDUCTED A 120K SERVICE ON 2.20.21 AT YOUR LOCATION. NOTE, THE VEHICLE'S MILEAGE AT THE TIME OF SERVICE WAS AROUND 116K. THIS AUTHOR COMMUNICATED TO [XXX]; A SAFETY RECALL NOTICE WAS PUBLISHED FOR VEHICLE VIN [XXX]. [XXX]RESPONDED, "WE DO NOT HAVE A CURRENT RECALL FOR THIS VEHICLE." ON 3.19.21, THE VEHICLE WAS RETURNED TO YOUR SERVICE DEPARTMENT DUE TO ENGINE FAILURE WHILE DRIVING AFTER URGENTLY PLEADING THIS MATTER TO FRASER ON 3.18.21 TO HAVE THE CAR INSPECTED. AFTER YOU AND [XXX] CONVERSED, THIS AUTHOR WAS INFORMED A SAFETY RECALL WAS PUBLISHED, AND OUR SYSTEM WAS UNAVAILABLE TO CONFIRM THE INITIAL SAFETY RECALL INQUIRING ON 2.20.21. AFTER REVIEWING THE BELOW RECALL NOTICE FROM THIS DEALERSHIP'S WEBSITE AND COMPLAINING ABOUT THE CAR'S PERFORMANCE, WHY AM I BEING CHARGED FOR THE REPAIR YOU MENTIONED TO ME? I SHALL AWAIT YOUR RESPONSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, THE OIL LIGHT WAS FLASHING AND ILLUMINATED. THERE WAS AN ABNORMAL BURNING ODOR DETECTED. THE CONTACT HAD TO ADD ADDITIONAL OIL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO MANAHAWKIN KIA LOCATED AT 270 NJ-72, MANAHAWKIN, NJ 08050 (866) 851-1685, WHERE THEY DIAGNOSED THE OIL PRESSURE GAUGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 97,814.