2015 KIA SOUL Complaints

I HAVE A 2015 KIA SOUL. 2 YEARS AGO MY CHECK ENGINE LIGHT CAME ON HAD IT PUT ON A MACHINE IT NEEDED A NEW CATALYTIC CONVERTER AND AN O2 SENSOR IT WAS BURNING OIL AND SMOKING. I CHANGED BOTH. 8 MONTHS I CALLED KIA WHEN THERE WAS A RECALL ON THE 1.6 ENGINE BECAUSE MY CAR WAS DOING EXACTLY WHAT THE RECALL WAS STATING I WAS INFORMED BY KIA IT WASN'T MY MOTOR. I WAS ADDING 2 QUARTS OF OIL A WEEK I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN IT WOULD NOT GO OVER 20 MPH AND STARTED KNOCKING I WAS TAKING OFF FROM A STOP WHEN THE ENGINE STARTED KNOCKING. I CHECKED THE OIL AND IT WAS DRY AND IT HAD OIL EARLIER THAT DAY. I RECEIVED THE RECALL HAD IT TOWED TO BOB ROHRMAN KIA IN LAFAYETTE IN. THE PERSON WHO WORKED AT THE CAR DEALERSHIP TOOK IT OFF THE TOW DOLLY STATED IT WOULD NOT PASS THE ENGINE TEST. 2 DAYS LATER THEY SAID IT PASSED THE ENGINE TEST BUT I NEED $4600 OF WORK BUT THE ENGINE WAS OK EVEN THOUGH IT WAS BURNING OIL AND KNOCKING. I CALLED KIA AND THEY SAID THE MOTOR WAS TO BE CHANGED NO CHARGE TO ME. NOW THEY ARE SAYING IT HAS TOO MANY MILES AND DOES NOT QUALIFY FOR THE RECALL. THERE WAS THEN 140000 ON MY KIA WHEN THIS ALL STARTED

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE SHUDDERED MAKING IT DIFFICULT TO DRIVE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME AND THEN HAD THE VEHICLE TOWED TO GERRY WOOD CHRYSLER DODGE JEEP RAM (525 JAKE ALEXANDER BLVD S, SALISBURY, NC 28147) WHERE IT WAS DIAGNOSED THAT THE IGNITION COIL NEEDED TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT STATED THAT THE SPARK PLUGS AND ENGINE COILS WERE REPLACED IN OCTOBER OF 2020 PRIOR TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,844.

IT'S BEEN BURNING UP OIL WAY TOO FAST. IT STARTED WITH A TICKING COMING FROM THE MOTOR. I ADDED MORE OIL. AND THE TICKING GOT WORSE. THEN WHILE DRIVING DOWN THE HIGHWAY THERE WAS A LOUD POP. SOMETHING FELL OFF FROM THE BOTTOM OF THE CAR. IT STARTED SMOKING THEN JUST DIED ON ME. NOW I'M OUT A VEHICLE.

I HAD MY CAR INTO THE DEALER FOR UNKNOWN OIL LOSS, THE CAR WAS NOT BURNING IT OR LEAKING. I WAS INFORMED BY THE DEALER THAT IT WAS AN ISSUE BUT THERE ARE NO RECALLS ON IT. THEY TOOK THE ENGINE APART AND TOOK PICTURES TO SUBMIT TO KIA FOR ADVICE. KIA REFUSED TO AUTHORIZE THEM TO FIX THE ENGINE. ON MY WAY HOME ON THE HIGHWAY WITH THE CAR THE ENGINE STARTED KNOCKING WHEN ACCELERATING, THE CAR LOST POWER AND THE ENGINE LIGHT CAME ON. THE CAR HAS ABOUT 111000 MILES AND IT'S BEEN SITTING FOR 2 YEARS NOW BECAUSE IT NEEDS THE ENGINE AND CATALYTIC CONVERTED REPLACED. I HAD TO BUY ANOTHER CAR TO DRIVE. I HAVE PERIODICALLY CALLED CAR TO SEE IF THEY WERE GOING TO DO A RECALL ON THE 2.0 ENGINE LIKE THEY DID FOR THE 1.6 BECAUSE THE 2.0 WAS DOING THE EXACT SAME THING. IT BEEN 2 YEARS AND FINALLY I GOT A RECALL LETTER THAT THEY NOW HAVE THE RECALL. I HAD MY CAR TOWED TO SUNTRUP KIA TO GET A NEW ENGINE. I WAS TOLD THAT THE KIA COMPUTERS HAD BEEN HACKED AND THEY COULD NOT GET APPROVAL TO FIX THE ENGINE. THEY HOPED IT WOULD BE UP NEXT WEEK. NEXT WEEK CAME AND THEY CALLED AND SAID THEY FIXED THE RECALLS. I ASKED IF THEY REPLACED THE ENGINE AND CATALYTIC CONVERTER THAT QUICK. THEY SAID NO MY CAR DID NOT FAIL SOME TEST THEY DID. I CALLED KIA TO GET THE ISSUE RESOLVED AND THEY ALSO TOLD ME THEY COULD NOT HELP ME BECAUSE THERE COMPUTER'S WERE DOWN AND HAD NO ETA ON WHEN THEY WOULD BE BACK UP. NOW I HAVE TO PAY TO HAVE MY CAR TOWED HOME AGAIN. SUNTRUP KIA RECOMMEND ME NOT TO DRIVE IT.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO CLASSIC KIA (3875 EASTEX FWY, BEAUMONT, TX 77706) HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE VEHICLE DUE TO AN INOPERABLE COMPUTER SYSTEM. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE COMPUTER SYSTEM WAS DOWN, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V608000 (STEERING) AND 20V750000 (ENGINE). THE CONTACT STATED THAT SHE ATTEMPTED TO CONTACT JERRY SMITH KIA (101 N HILL BLVD, BURLINGTON, WA 98233) TO SCHEDULE THE RECALL REPAIR HOWEVER, THE LOCAL DEALER STATED THAT THE KIA CYBER SYSTEM WAS HACKED AND THE SYSTEM WAS DOWN. THE APPOINTMENT WAS NOT SCHEDULED NOR WAS THE VEHICLE REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER WHO VERIFIED THE DEALER INFORMATION. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT CALLED TROPHY KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007) AND WAS INFORMED BY THE DEALER THAT THE SOFTWARE SYSTEM TO REPAIR THE RECALL WAS INOPERABLE. THE CONTACT CALLED ANOTHER UNKNOWN KIA DEALER AND WAS PROVIDED THE SAME INFORMATION. THE CONTACT WAS ADVISED TO CALL BACK IN MARCH TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STARTED TO STALL WITH AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE. THE VEHICLE THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ELHART KIA (870 CHICAGO DR, SUITE B, HOLLAND, MI 49423) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS 10,000 MILES OVER THE MILEAGE FOR THE REPAIR. THE FAILURE MILEAGE WAS 130,000.

TL*THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO HALLEEN KIA (27932 LORAIN RD NORTH OLMSTED, OH 44070, (440) 777-2424) AND WAS INFORMED THAT THE SYSTEM WAS DOWN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 20V750000 (ENGINE), AND SHE CONTACTED WESELOH KIA CARLSBAD (5335 PASEO DEL NORTE, CARLSBAD, CA 92008) WHOM INFORMED HER THAT ALL KIA DEALERS WERE CLOSED AND WOULD NOT BE ABLE TO SERVICE THE RECALL. THE CONTACT STATED UPON STARTING THE VEHICLE, THE ENGINE AND OIL WARNING LIGHTS ILLUMINATED AS WELL AS A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.