2012 KIA SOUL Complaints

I got the recall SC284AM - HECU FUSE REPLACEMENT Done. As soon as I started the engine at the Kia dealer thick smoke started coming out of the exhaust pipe. When I showed it to the dealer they said it has nothing to do with the fuse replacement. The car was perfectly fine before the fuse was replaced. To check out the reason for this the dealer is asking $300. It’s definitely the result of the fuse replacement. Need help.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that an appointment could not be scheduled until September 2024. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact called the manufacturer, but the call was forwarded to an automated system. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list because she no longer owns the vehicle. The dealer and the manufacturer were not contacted.

Vehicle first started to have issue with the blower motor relay, unknowingly at the time, that was the issue I had brought it to numerous mechanics, told it’s my blower motor itself, then took it to Kia and was told it’s not and they put my old one back in and didn’t solve any issue, on my way home my check engine light came on, driving on the HWY at 70mph. I get off on my exit slow down to the speed of 40Mph stop at the red light and then my vehicle starts to stall, refused to go faster then 40mph and was fighting it, at 7rpms. Local shop said it was some sort of sensor, had another mechanic look at it and found that KIA hadn’t put my Cars Computer back on my vehicle, so it was just flapping around, once he reconnected it the issue disappeared. Following this I have had a ticking engine for 2/3 years. Local mechanic said it was my Engine lifters, so we replaced all 18. The noise never stopped. I brought it back and was told I need a replacement engine the long block specifically, I couldn’t afford to replace it, years later it’s still making this noise at start up, in idel and when driving and becomes louder when I accelerate. I have had a hard time getting my vehicle to accelerate to HWY speeds at an efficient and safe level, having to use hazard lights. My car has had a gas fuel leak, repaired. I had to get a rental car. The blower motor relay has to be replaced every 3/4 months since it failed the first time years ago in order for my AC/heat to work, I’m a single mother, who is disabled with a special needs child, and a very low fixed income, this is a major safety concern on top of the HECU recall, I have asked for a buy back or a refund or replacement vehicle and have been denied, or at least reimbursement for the costs associated. Kia is negligent and obviously doesn’t seem to care whatsoever about their customers or their safety. If I could afford it I would sue them. Fire hazard, engine fire, stalling, ect.

The contact owns a 2012 Kia Soul. The contact stated while at a complete stop, the vehicle stalled. The contact stated that the failure also occurred while slowing down with the brake pedal depressed. The contact was able to restart the vehicle. The contact stated that the vehicle was experiencing unintended downshifts. Additionally, the vehicle hesitated to respond and was sluggish while driving and depressing the accelerator pedal. The local dealer was notified of the failure and informed the contact a diagnostic test needed to be performed and the repairs would be out-of-pocket. The vehicle was not diagnosed or repaired. The check engine, the electronic parking brake warning light, and several unknown warning lights were illuminated. Additionally, the contact became aware of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,746. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact stated while driving at undisclosed speeds, the vehicle lost motive power and stalled with an audible alarm. The vehicle was taken to an independent mechanic however, the cause of the failure was not yet determined. The contact stated that the failure recurred intermittently, and the interior lights were independently turning on. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V652000 (Service s Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated there was a burning odor inside the cabin of the vehicle. There were no warning lights illuminated. The contact stated that the battery had become completely drained from not driving the vehicle due to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2012 Kia Soul. The contact stated while driving approximately 40 MPH, the contact attempted to accelerate; however, the vehicle failed to exceed 40 MPH before inadvertently decelerating to 20 MPH. There was no warning light illuminated. The vehicle was taken to a dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.