2015 KIA SOUL Complaints

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AND 17V608000 (STEERING) AT BENSON KIA OF SPARTANBURG (1100 N PINE ST, SPARTANBURG, SC 29303). UPON RETURN OF THE VEHICLE, THE CONTACT HEARD AN ABNORMAL RATTLING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE ADDITIONAL WORK PERFORMED. THE CONTACT WAS INFORMED THAT THE RESISTER LOCATED UNDERNEATH THE CATALYTIC CONVERTER WAS THE CAUSE OF THE RATTLING NOISE. THE DEALER THEN INFORMED HER THAT THE RESISTER WAS NOT COVERED UNDER THE RECALL AND OFFERED HER NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,000.

I BROUGHT MY VEHICLE UP TO BENSON KIA TO GET RECALLS REPAIRED ON MY 2015 KIA SOUL. THERE WERE ISSUES WITH THE CATALYTIC CONVERTER DUE TO A RECALL AND I WAS INFORMED BY THE SERVICING STATION AT BENSON KIA THAT THE ISSUE WAS RESOLVED. THERE IS A RATTLING NOISE THAT IS COMING FROM THE VEHICLE. BEFORE I DROVE MY VEHICLE OFF THE LOT THE RATTING NOISE WAS STILL PRESENT. I ASKED THEM TO LOOK AT THE VEHICLE BEFORE I DROVE OFF THE LOT. THE MECHANIC BRENT LOOKED AT THE VEHICLE AND TOLD ME THAT IT IS THE RESONATOR MAKING THE NOISE AND IT IS FROM A BUILD UP OF GAS FUMES FROM THE EXHAUST. I WAS THEN INFORMED THAT THE RESISTOR FALLS OUT OF WARRANTY. PRIOR TO GETTING THE RECALLS REPAIRED I NEVER HEARD THE NOISE. THE DEALERSHIP IS NOT WANTING TO FIX THE ISSUE THAT WAS CAUSED BY THEM CHANGING THE CATALYTIC CONVERTER AND TOLD ME THAT THEY NO LONGER HELP ME AS THEIR ME CHI SONICS HAVE DONE ALL THAT THEY COULD AND THEY REFUSED SERVICE ON MY VEHICLE. THEY THEN PROCEEDED TO INFORM ME TO GO TO A DIFFERENT KIA DEALERSHIP TO HAVE THEM LOOK AT THE VEHICLE. THE DEALERSHIP IS APPROXIMATELY 30 MINUTES AWAY FROM ME AND I AM UNABLE TO GET THE VEHICLE TO THE SHOP

WE PURCHASED THE 2015 KIA SOUL WITH THE 2.0 L ENGINE FOR OUR DAUGHTER. THE CAR WAS USED WHEN WE BOUGHT IT AND HAD 33,748 MILES. MY DAUGHTER HAD DRIVEN IT TO A SHOPPING AREA AND PARKED. WHEN SHE GOT BACK IN AND STARTED IT TO DRIVE HOME THE ENGINE WAS MAKING A KNOCKING SOUND AND DID NOT WANT TO ACCELERATE AT THE NORMAL RATE. SHE WAS ABLE TO MAKE IT HOME AND WE HAD IT TOWED TO THE LOCAL KIA DEALER. THE FINDING WAS THAT THE CONNECTOR ROD BEARING HAD HEATED UP AND WAS CAUSING THE KNOCKING DUE TO LACK OF LUBRICATION. WE HAD TWO OIL CHANGES COMPLETED ON THIS VEHICLE AND A THIRD OIL CHANGE WAS SCHEDULED TO HAPPEN A COUPLE DAYS AFTER THE ENGINE ISSUE OCCURRED. THE CAR WAS ONLY AT 49,554 MILES WHEN THE ENGINE ISSUE HAPPENED. OUR OIL CHANGES WERE WITH THE SYNTHETIC BLEND OIL AT A KIA DEALER. THE KIA DEALER IS NOW SAYING THAT THE ENGINE WILL LIKELY NEED REPLACED AND OF COURSE IT IS NOW OUT OF THE ORIGINAL WARRANTY AND WE ARE WAITING FOR THE EXTENDED WARRANTY ADJUSTER TO LOOK AT IT AND MAKE A DETERMINATION. IN READING OTHER POSTS, AN INITIAL RECALL FOR THE 1.6 L ENGINE WAS ISSUED, HOWEVER THE SAME TYPE OF ENGINE FAILURE SEEMS TO ALSO BE OCCURRING IN THE 2.0 L ENGINES AS DESCRIBED IN THE MANY POSTS THAT ARE LISTED. THOSE POSTS DESCRIBE THE SAME ISSUE THAT WE ENCOUNTERED (SUDDEN KNOCKING NOISE/ENGINE NEEDING REPLACED, CONNECTOR ROD/BEARING ISSUE). IT ALSO APPEARS THAT KIA AND/OR THE THIRD PARTY INSURANCE PROVIDERS ARE NOT WILLING TO RECTIFY OR STAND BEHIND THE REPAIRS OF THESE EVEN AS SIMILAR ISSUES EXIST WITHIN THE RECALL OF THE 1.6 L ENGINE MODELS. LUCKILY THERE WAS NO FIRE OR INJURY AS HAS BEEN SEEN IN SOME OF THE OTHER BREAKDOWNS. HOW LONG BEFORE THE 2.0 L ENGINE IS ADDED TO THE RECALL LIST OR DOES IT REQUIRE BODILY INJURY BEFORE THIS IS ESCALATED AND THE MANUFACTURER TAKES OWNERSHIP OF THIS?

WE HAD THE OIL CHANGED BEFORE A TRIP OUT OF TOWN. CONFIRMED OIL WAS FULL, DROVE OUT OF TOWN, ONCE BACK HOME THE CAR STARTED MAKING A NOISE UNDER THE HOOD. NO WARNING LIGHT AT ALL. HAD CAR TOWED TO DEALERSHIP, THEY NOW TELL ME THAT IT SPUN A BEARING AND THE WHOLE ENGINE NEEDS REPLACING. WE BOUGHT THIS CAR AS A CERTIFIED PER-OWNED AND IT SHOULD BE COVERED UNDER WARRANTY. NOW THEY WANT TO SEE ALL OF MY RECEIPTS FOR OIL CHANGES FOR THE PAST 2 YEARS. I HAVE SOME BUT NOT ALL AND I AM GETTING THE FEELING THAT THEY DON'T WANT TO FIX MY CAR. KIA, YOU KNOW THIS IS A KNOWN PROBLEM, YOU CAN SEE HOW MANY FOLKS ARE HAVING THE SAME ISSUE, DO THE RIGHT THINK AND FIX ALL OF THESE CARS!!!

I WAS DRIVING WITH MY CHILDREN DOWN THE FREEWAY AND MY ENGINE STARTED MAKING A LOAD NOISE AND I REALIZED MY MY ENGINE WAS LOCKING UP. THANK GOD I HAD ENOUGH TIME TO PULL OVER OR I COULD OF BEEN IN A HUGE WRECK WITH MY CHILDREN IN THE CAR! THE ENGINE IS SHOT.THERE IS A RECALL FOR THE 2015 KIA SOUL 1.6 FOR THE ENGINE BUT NOT FOR MY 2.0. PLEASE HELP. I NEED IT FIXED

MY CATALYTIC CONVERTER JUST WENT OUT ON ME ..I SHOW THAT THE KIA SOUL HAS A RECALL BUT ONLY FOR THE 1.6L ON THE CONVERTER, I BELIEVE THE SAME ISSUE IS HAPPENING TO THE 2.0L AND I JUST BOUGHT THE CAR A YEAR AGO ..I CALLED KIA AND THEY ADV MY CAR JUST GOT OUT OF WARRANTY AT 80000 MILES ...I'M AT 820000 AND THE PROBLEM WAS HAPPENING BEFORE THE WARRANTY ENDED ....IT WASNT UNTIL THE PART WENT OUT IS WHEN THEY FOUND THE ISSUE.

I WAS AT A RED LIGHT, THE ENGINE STALLED, OR CUT OUT VERY LOW ALMOST CUTTING OFF, BUT CAUGHT UP AND PROCEEDED. THIS IS THE SECOND TIME IN LESS THAN A YEAR THAT THIS HAS HAPPENED.. THE FIRST TIME I WAS DRIVING ON 75 WHEN IT SPUTTERED TWICE BUT THEN PROCEEDED...

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE CONTACT'S OFFICE. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000.

I LIVE IN THE BAY AREA AND I WAS DRIVING BACK FROM OAKLAND TO VALLEJO, CA WHEN THE ISSUE OCCURRED. I ACCELERATED TO GET OVER WHEN I NOTICED MY CAR'S ENGINE SOUNDED LIKE THERE WAS A KNOCK SOUND GOING FROM UNDER THE HOOD. I PULLED OVER TO A SAFE LOCATION AND INSPECTED UNDER THE HOOD. I CHECKED MY OIL STICK WHICH TO MY SURPRISE WAS COMPLETELY DRY. MY OIL LIGHT WAS NOT ACTIVATED, TO ALERT THE THAT MY OIL WAS LOW IN MY VEHICLE. I WENT INTO THE TARGET I PULLED INTO AND PURCHASED TWO QUARTS OF OIL AND LET MY CAR ABSORB IT FOR A FEW MINUTES. THIS TIME THE KNOCKING NOISE IS LOUDER. I DRIVE A FEW MINUTES ON THE STREETS TESTING MY CAR BEFORE TESTING THE FREEWAY. TWO MINUTES INTO DRIVING ON THE FREEWAY, MY CHECK ENGINE LIGHT, OIL AND BATTERY LIGHTS ALL TURNED ON AT THE SAME TIME AS MY CAR BEGAN TO SLOW ITSELF DOWN. I WAS ABLE TO SAFELY MAKE IT TO THE SHOULDER. I WAITED 2 1/2 HOURS TO GET TOWED BACK HOME. MY CARE WAS TOWED TO THE CLOSET KIA DEALERSHIP THE NEXT DAY, AND THEY SAID, "ITS THE ENGINE". WITH THAT SAID, I HAVE SEEN THE RECALLS WHICH THIS QUALIFIES FOR. I BELIEVE MY VEHICLE MEETS THE CRITERIA FOR THIS PARTICULAR RECALL.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING 20 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE OIL LEVEL WARNING INDICATOR LIGHT WAS FLASHING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT A TUNE UP WAS NEEDED. THE VEHICLE RECEIVED THE SERVICE HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE BEFORE THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ABELOFF KIA 1169 N 9TH ST, STROUDSBURG, PA 18360, (877) 816-7612, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.