2015 KIA SOUL Complaints

THIS USED CAR WAS SOLD TO ME WITH UNFIXED RECALL. RECALL WAS NOT DISCLOSED AT TIME OF PURCHASE. *TR

MY MOTOR ENGINE STARTED MAKING A KNOCKING SOUND AND START TO STOP MOVING TOOK IT NAPPA MECANICH AND WAS TOLD IT WAS NOT FIXABLE THE PART THAT IS THE PROBLEM HAS BEEN RECALLED. *TR

I PURCHASED MY VEHICLE CERTIFIED USED FROM ENTERPRISE RENT A CAR. A LITTLE OVER 30,000 MILES I BEGAN HAVING ENGINE OIL BURN ISSUES IN WHICH I WAS LOSING ENGINE OIL QUICKLY AND WITH NO DISCERNIBLE LEAKS AFTER BRINGING IT TO A MECHANIC. I HAVE LEARNED FROM RESEARCHING OTHER COMPLAINTS ONLINE THAT THIS IS A PROBLEM MANY WITH THIS MODEL VEHICLE ARE EXPERIENCING AND THAT DEALERSHIPS ARE OFTEN TELLING CONSUMERS WHO VOICE THEIR CONCERN THAT THEY MUST NOT HAVE HANDLED MAINTENANCE CORRECTLY. I HAVE SINCE BEEN KEEPING OIL ON HAND TO REFILL MY OIL SOMEWHAT REGULARLY AND CHECKING THE OIL MORE FREQUENTLY AS THIS ISSUE APPARENTLY MAY CAUSE AN ENGINE TO SEIZE WITH LITTLE WARNING AND NO OIL WARNING LIGHT, AS MINE DOES NOT GO OFF WHEN IT OTHERWISE SHOULD WHEN I AM RIDICULOUSLY LOW. THE RATE OF BURN IS INCONSISTENT AND I JUST HAD ANOTHER SURPRISE TO THAT EFFECT AND I AM WORRIED THAT WHILE I STILL OWE MONEY ON THE VEHICLE I MAY NOT BE ABLE TO AFFORD REPLACING THE ENGINE MYSELF AND AM INTERESTED IN WHY THIS HASN'T RESULTED IN A MANUFACTURER RECALL? *TR

ON MAY 11, 2018, WE PURCHASED A USED 2015 KIA SOUL FOR USE BY OUR DAUGHTER, WHO WAS IN COLLEGE IN AT THE TIME. IT CAME WITH A MANUFACTURER'S WARRANTY, WHICH WE WERE ADVISED EXPIRED ON APRIL 27, 2020. WE PURCHASED AN ADDITIONAL EXTENDED CNA NATIONAL WARRANTY CORP. WARRANTY FROM THE DEALER, CARMAX. THE CAR HAS BEEN REGULARLY MAINTAINED, AND HAS BEEN SERVICED FOR ALL RECALL ITEMS THAT WE HAVE BEEN NOTIFIED OF BY KIA. ON MARCH 1, 2020, OUR DAUGHTER MOVED TO SAN FRANCISCO, AND HOUSED THE VEHICLE AT OUR HOME IN PETALUMA, CA. DUE TO BEING SHELTERED IN PLACE DURING THE PANDEMIC, THE CAR SAT IDLE AND WAS NOT USED AGAIN UNTIL SHE RETRIEVED IT IN MAY. ON MAY 10, 2020, ON HER WAY BACK FROM PETALUMA TO SF, WHILE TRAVELING SOUTH ON HIGHWAY 101 A 'CHECK ENGINE' LIGHT WENT ON AND SHE BEGAN TO EXPERIENCE A LOSS OF POWER IN THE VEHICLE. IT WOULD NOT ACCELERATE PAST 40 MPH, AND SO SHE EXITED THE HIGHWAY AND CALLED AAA. THE CAR WAS TOWED TO OUR LOCAL AUTO REPAIR SHOP IN PETALUMA. THE COST OF THE TOW WAS $276. WHICH WAS NOT COVERED BY EITHER AAA OR THE WARRANTY. AN INSPECTION OF THE VEHICLE, PERFORMED BY OUR MECHANIC ALONG WITH THE WARRANTY INSPECTOR, DISCLOSED THAT 3 OF 4 OF THE CONNECTING ROD BEARINGS HAD BROKEN AND THE CAR WAS NO LONGER OPERABLE. DUE TO RESULTING DAMAGE TO THE ENGINE, THE ENTIRE ENGINE ASSEMBLY HAD TO BE REMOVED AND REPLACED. WE RECEIVED A REBUILT ENGINE PER THE TERMS OF THE EXTENDED WARRANTY, NOT A NEW ENGINE. THE CAR WAS IN THE SHOP FOR OVER A MONTH WHILE THE INSPECTION, WHICH NEEDED TO BE PERFORMED WITH THE WARRANTY INSPECTOR PRESENT, COULD BE ARRANGED AND A REPLACEMENT ENGINE COULD BE FOUND. *TR

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SOUNDED WITH A LOUD BANG WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BLOCK CRACKED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000. *BF*JB

I WAS DRIVING WHEN A PUFF OF SMOKE CAME FROM MY ENGINE. MY CAR BEGAN TO STALL AND I PUT THE CAR IN PARK AND WAS ABOUT TO MAKE A PHONE CALL TO MY WIFE WHEN TWO JOGGERS NEARBY YELLED THAT MY CAR WAS ON FIRE. I LEFT THE VEHICLE AND RAN ACROSS THE STREET. THE TOW JOGGERS HAD CALLED 911. THEY TOLD ME THAT MY CAR FIRE WAS STARTED UNDERNEATH MY VEHICLE. *TR

DRIVING AT NIGHT WHEN SUDDENLY MY KIA SOULS HEADLAMPS IN LOW BEAMS STARTED FLICKERING ON AND OFF IN FRONT OF A POLICE CAR NO LESS. *TR

THERE WAS A RECALL, TOOK IT TO A LOCAL DEALER IN ROCKY MOUNT NC. WAS TOLD IT NEEDED CATALYTIC CONVERTER REPLACED. KIA HAD IT FIXED. ABOUT TWO MONTHS LATER CHECK ENGINE LIGHT BEGAN FLASHING AND CAR WOULD NOT ACCELERATE PASS 60. AGAIN I TOOK IT TO THE DEALERSHIP IN ROCKY MOUNT NC. WAS TOLD THEY DIDN'T KNOW WHAT THE CODES WERE,AND THAT THEY COULD RESET THE COMPUTER. AFTER DOING SO I RELOCATED TO HIGH POINT NC AND UPON ARRIVAL, IT BEGAN TO DO THE SAME. MY CAR HAS NOW BEEN AT THE DEALERSHIP HERE IN HIGH POINT OVER A MONTH. THEY JUST CALLED STATING MY ENGINE WAS BLOWN. THAT IT WOULD COST 3633.94 FOR AN ENGINE. KIA WOULD PAY HALF. LABOR WOULD BE 2399 AND THAT'S ALL ON ME. I STILL OWE 8 GRAND AND DON'T HAVE THAT KIND OF MONEY. THOUGHTS? *TR

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING A PUFF OF SMOKE WAS SEEN COMING FROM THE HOOD AS IT STARTED TO STALL. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT A JOGGER ALERTED HIM OF FLAMES COMING FROM UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT WAS THE ONLY PERSON IN THE VEHICLE. NO INJURIES WERE SUSTAINED. THE CONTACT STATED THE VEHICLE WAS TOWED TO A TOWING LOT AND DEEMED A TOTAL LOSS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE LOSS MOTIVE POWER AND JERKED WITH THE OIL PRESSURE AND BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT COASTED TO THE SHOULDER OF THE ROADWAY AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO OPERATE AS DESIGNED. KINGS KIA (9600 KINGS AUTO MALL RD, CINCINNATI, OH 45249, (888) 460-0461) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.