KIA Complaints

My 2021 Kia Seltos stalled twice while driving and failed to restart, creating a severe safety hazard. The vehicle was previously inspected twice at a Kia dealer for the Piston Ring Recall (SC209). The dealer diagnosis now shows timing failure codes P0014 and P0017 with misfires. The technician notes that the engine oil is entirely 'metalized' and the oil control valves are contaminated with metal debris. Kia is attempting to charge me $7,182 to fix a failure caused by the exact oil starvation symptoms of their active federal safety defect.

Vehicle steers with more resistance to the left but very loose and easy to the right. Dealership diagnosed that a new steering column is required. Kia also issued a new vehicle limited warranty extension on the motor driven power steering. I believe the warranty extension should apply; however, dealer says it does not apply. The warning light required for the extended warrant is not on in my vehicle but there is a clearly diagnosed issue with the electronic steering as indicated in the repair quote.

I had recall 26V430000 service performed at: Regal Kia [XXX] After the work was performed, both front power seats were inoperative. I was never informed by the service rep that the power seats were inoperative. I received a text of the multi-point inspection which included a quote for $546.87 for both front seat power switches. Never had the service rep discuss this with me while I was at Regal Kia, but reviewing my invoice at home I saw where the technician stated the power seats were inoperative after performing the recall SC374 service. The technician stated after following the applicable TSB for the recall they recommend replacement of both power seat switches at a cost of of $546.87 which Regal Kia wanted me to pay. It appears the TSB maybe doesn’t resolve the issue or perhaps a technician error during installation. I contacted Kia Customer Care ([XXX]) to see if I could have a local repair shop review the repair. They said only a dealership could do recall repairs. They recommended the next closest dealership in [XXX], but it is a one hour drive for me. They assigned case XXX and said they would contact Regal Kia and someone would call me back. I received no return call. I share the vehicle with my wife and she is now unable to adjust the driver seat to a comfortable and safe position. Why I was never informed prior to leaving Regal Kia is unacceptable as seat position is very important while driving. As both fronts seats were operative prior to the recall work, I don’t believe I should be responsible for the cost of new switches. As my power seats no longer work, I do not believe Regal Kia resolved the recall 26V430000 issue without cost to me. I would like to formally file a complaint against Regal KIA for not correcting the recall issue without cost to vehicle owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Constant failure of the rear self leveling shocks there is tsb on the issue but manufacturer will only replace first set of shocks which causes the owner to pay every 20k plus miles for new rear shocks

l have a 2014 grey Kia soul with engine problems engine recall. The car has stopped multiple times. The KSDS is already installed since my Kia in limp mode can’t got past 40mph. Its engine recall P1326 knock sensor rod bearing engine recall. Everything on car is up to date oil change last month and all other car parts. Smoke come inside car and outside my 2014 Kia soul making very very dangerous to drive. Its safety issue because of my Kia engine recall. Please please need Kia to give me a free new engine cause of these factors for safety please. Need free engine recall.

The 2027 Kia Telluride's battery continues to deplete after being inactive for a period of 6 to 48 hours. implying that I am compelled to repeatedly jump over this vehicle. This poses a significant safety hazard and concern for me as an amputee and female. I will be left stranded if the car is left uncranked overnight while traveling away from home. The dealership does not possess a solution for this issue.

The component was the engine. The engine has since been replaced. The safety of myself or others was not in immediate danger before the engine seized. Luckily my mechanics employee was test driving for other issues at the time. My mechanic said it was likely due to the recalls that have been issued from KIA. Unfortunately the engine was seized so the dealership I had the car towed to was unable to inspect the motor for the recall because of the engine seizing. The vehicle was not inspected by any of the listed entities. There were no warning lamps messages or any other symptoms of the problem prior to the failure/seizure of the engine.

I am filing an official safety complaint against the manufacturer for refusing to perform federally mandated safety recall repairs on my vehicle. My vehicle is impacted by critical safety recalls involving high-severity fire risks, specifically the Hydraulic Electronic Control Unit (HECU) electrical short circuit risk. Corporate Customer Care and my local authorized dealership have officially refused to schedule or perform these safety recall repairs. The representatives explicitly stated that my vehicle is denied service because I purchased it used from a third-party private owner, and because I do not possess complete historical maintenance records. The manufacturer is conflating civil class-action lawsuit requirements with federally mandated safety recalls. Under the National Traffic and Motor Vehicle Safety Act, a manufacturer cannot legally condition or deny an active, free safety recall repair based on a vehicle's third-party purchase history or maintenance records. Due to poorly trained employees at both the dealership and customer care offices, I have faced constant misinformation that has wasted an immense amount of my time. Because this non-compliance has caused a severe safety hazard to drag on for an extended period, I am also requesting that a loaner vehicle be provided immediately until this vehicle is made safe to drive. The manufacturer has logged these denials and communications under an active corporate file, which I can provide directly to investigators upon request. I request that the NHTSA investigate this non-compliance and instruct the manufacturer to immediately authorize the local service center to perform all open fire safety recall remedies without cost or penalty.

When I start the car and use the dial to shift into drive or reverse gear quickly, it fails and locks up. I have to turn the car off and/or open the door before restarting the car and wait a few seconds until the "Ready" message appears on the instrument panel. Then, it did not fail to shift into gears so far. However, this is a major safety hazard if I need to quickly move the car to avoid an imminent danger. I can understand the car may not be ready to shift into the gear within a couple of seconds of starting, but it should accept the shift command when it's ready and not lock up, forcing the driver to take additional time to restart. At times, it made me panic.

On XXX, at approximately 7:40 a.m., my 2023 Kia Telluride, VIN [XXX], experienced a sudden mechanical failure while traveling approximately 65+ mph southbound on [XXX]. The vehicle suddenly locked up, causing the driver to lose control, skid, and swerve toward the side of the freeway. The rear wheels appeared to be locked. Fortunately, no collision occurred and no one was injured. The vehicle was towed for inspection. A technician at Colton Tire advised that the axle appeared to be bent. The vehicle was then transported by flatbed to Allstar Kia in [XXX] for diagnosis. The Kia dealership initially suggested the vehicle must have been involved in an accident because of a minor exterior scrape on the driver's-side rear passenger door. The vehicle has not been involved in an accident or collision. The scrape occurred while slowly maneuvering into a home garage at approximately 1–2 mph and did not involve impact to the wheel, axle, suspension, drivetrain, or differential. The dealership later advised that the technician believed an alleged “accident” caused the differential to slowly leak over time, ultimately causing the axle to bend “pretty badly.” I dispute this conclusion and have requested the complete diagnostic findings and physical evidence in writing. I am reporting this incident because the vehicle suddenly experienced a serious mechanical failure and loss-of-control event at freeway speed. I am also requesting investigation of whether the intermediate shaft, right-front driveshaft, axle, differential, or related drivetrain components could have been affected by NHTSA Safety Recall 24V-214 / Kia Safety Recall SC303, or another mechanical defect. I understand the recall has not been established as the cause of this specific incident. I am asking that the actual cause of the sudden vehicle lockup be investigated because the failure occurred at approximately 65+ mph and could have resulted in a serious crash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)