KIA Complaints

5/14/2026 Turned car on and put in reverse, E brake turned on, placed vehicle in park turned off E brake and put the car in reverse. Let brake up and car began to coast back, when I attempted to slow vehicle with brake the brake went all the way to the floor and brakes were not working. Car rolled into the road it a one way, I put the car in drive and it coasted down the road. Brakes continued to go to the floor without stopping or slowing the vehicle. I threw the car in park turned it off and back on and the brakes were restored. I made a service appointment with [XXX] at vandevere for 1:20pm on 5/15/2026. 5/15/2026 Took car to vandever Kia service center to get looked at. The service advisor was Olivia. The issue was unable to be recreated by the service technician. Was instructed to return car for service if issue was to arise again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The oil was leaking somewhere not on the motor not under the car not blowing black smoke. I kept adding oil to it. No oil light. I was told not to park between 2 houses or in my garage it could catch on fire. I took it in several times and they did all kinds of stuff motor wash knock sensor was replaced wiring harness was corroded was slipping out of gear and other issues. And now it doesn't run because of the motor issue and they refused to fix it because I didn't have oil change receipts they are the ones that took care of that there was no oil to change I kept adding it. I have all of the detailed work invoices of what they did to it. I've been without a car for a year now they said it's not under warranty my car has several of the recalls. They wouldn't do all of the stuff they did if it wasn't necessary and trying to locate the problem.

They were speeding with their phone in a phone stand watching a show while on the freeway

Factory paint defect/delamination known to Kia causing excessive paint bubbling, peeling, flaking, large chunks of paint falling off, a widespread issue documented inherent to appear on the roof, front pillars both sides next to windshield, trunk, door panels and hood rapidly expanding. Notorious on model Optima 2013 - 2017 with Snow White Paint (SWP). This issue comes with an extreme safety hazard I am officially reporting to you; Windshield at Risk of Detachment - Paint defect has expanded inside the glass layers of the windshield up and down both sides causing the adhesive to bubble/weaken, potentially could detach causing serious injuries to myself, passengers and all other drivers. Citrus Kia Ontario, CA inspected my vehicle May and June 2025, confirmed damages are a result of a factory paint defect known to Kia and their body shop has repaired many of these Optimas with SWP. I was directed to file a report with Kia Customer Care, they will issue a claim number needed to schedule an appointment for repair. Kia denied my claim. Contact Dealer reporting paint defect; 11/7/2017 repair made for peeling paint Confirmation X03S999EM3, 6/11/24 officially reported paint cracking bubbling Claim # 16453820, May & June 2025 Citrus inspected my vehicle explained the damages to my vehicle a factory paint defect known to Kia, their body shop has already repaired many model 2015 Optima SWP, confirmed my vehicle is eligible for repair. I was directed to file a report with Customer Care, a claim number would be issued for so I could schedule a repair date. I filed a report. Kia reopened Claim 16453820 & denied the claim. I have written a formal letter to Kia Corporate requesting repair, no response.Kia's factory paint defect is a documented global widespread inherent issue affecting thousa+nds of Kia consumers, refusing to accept responsibility, refusing to honor TSB Extended warranty. This is a disgrace.Our vehicles look horrible & are safety hazards.

All lights came on the dashboard including the check engine light and I could not accelerate. I had to pull over and turn car off and on to get it to accelerate. It poses a very serious threat as you can not accelerate at all and can be rearended. Kia has fixed the throttle twice and have told me 2 other times they can not replicate the issue. It clears out by the time I am able to bring it to the dealership. This issues has happened 4 times starting at 9,000 miles and most recently at 21,000 miles.

We have lost instrument panel info while driving twice in less than a year, it reboots while driving. We took the vehicle to the dealer and were informed there was no tow hitch as stated in the recall letter. My concern is that my car is doing what is described in the recall letter, (during rebooting the control cluster will not show info such as speedometer or warning lights), we have a blank panel while driving. So it seems KIAs diagnosed solution is not at least the entire problem. When I told the service tech at KIA we were experiencing the same issued described in the recall letter he said there was nothing he could do about it. There seems there is no way to reproduce the problem because it happens randomly and takes about 20 minutes for the system to reboot and get instrumentation back on line. I think KIA needs to be accountable to resolve this life safety situation.

Lost power while driving. 12Vbattery low voltage on dash. ICCU not responding. Dealership replaced ICCU and told me it wasn't under warranty. Had to pay out of pocket.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that one cylinder had low pressure while the other three cylinders had pressures higher than 100%. The contact was informed that the engine needed to be replaced. The vehicle was then taken to the dealer, who performed the recall repair under NHTSA Campaign Number: 25V099000 (Engine And Engine Cooling); however, the engine was not replaced. The piston ring was tested and passed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.

The contact owns a 2021 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly jerked and then lost motive power with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that the low-pressure and high-pressure fuel injectors and gasket had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,779.

The contact leased a 2014 Kia Forte. The contact stated that while driving, the vehicle began to chug. The vehicle was towed to the local dealer, where it was diagnosed as needing a transmission replacement. The vehicle was repaired. The contact eventually purchased the vehicle. After the purchase, the failure recurred. While driving, the vehicle began to chug without warning. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was called, but there was no response. The failure mileage was approximately 200,000.