KIA Complaints
View complaints related to KIA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2015 KIA OPTIMA- Metairie, LA
The car is experiencing the same problem reported on technical service bulletin SA187 (Blind spot detection (BSD) system logic improvement (SA 187)) BUT KIA states my VIN number is not listed under the service bulletin and therefore I have to pay $189 to get a software upgrade done. The "Check BSD system" illuminated in the instrument cluster has been cleared twice by my mechanic and still comes back after a few days. To me this issue should have been made a recall because of its criticality... the BSD system is a core safety feature of cars and reduces accidents substantially. There was no way for me to know my car has this problem unless it is made a recall. I have NOT had any accident related to this issue but i had to pick an incident date to complete this complaint. I have called KIA customer service at 1-800-333-4542 twice to find out whether the VIN number should be included in the service bulletin and the answer was no and whether i should report this to NHTSA with the possibility that certain VIN numbers were left out of the service bulletin in error. No answer as to what to do to investigate this was given by KIA. That's why i'm reporting this on here. The service bulletin has been attached to this complaint. My question to NHTSA is whether certain vehicles were left out of the service bulletin in error and whether the manufacturer is liable for the repair at no cost to the consumer. If NHTSA finds out the manufacturer is liable will you notify them to pay on a case per case basis or will you make this service bulletin a recall? Again this is SAFETY HAZARD that can cause crashes and accidents. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA WEB SITE -
2025 KIA K5- Prattville, AL
While I was driving, the panoramic sunroof suddenly shattered without any impact. I did not hear or see any object hit the glass. It made a very loud noise similar to a gunshot, and then the glass fractured across the middle section, broke upward, and collapsed into small pieces. There is no visible rock chip or impact point. This was extremely loud and frightening and could have caused injury if more glass had fallen inside the cabin.
Source: NHTSA WEB SITE -
2020 KIA SPORTAGE- Dyer, IN
We only have 58,000 on our car . We had extremely low oil and light never came on it blinked randomly. We still had 2,000 miles left before oil change was due . Car was almost bone dry if we did not check we would have been in big trouble.We were told these cars are known to burn oil and we should come in every 3/4 weeks depending on how much we drive to have oil added . This is ridiculous! If this place is right about burning oil that should be recalled and fixed and covered . If this is the case, and not honored repair we will never get a Kia ever again . I am reaching out to others as this is clearly a big issue ,not being addressed by anyone:(
Source: NHTSA WEB SITE -
2025 KIA SORENTO- OXNARD, CA
Instrument gauge cluster freezes while driving. Cannot view current speed, blinker status, cruise control settings, tachometer information, fuel status, or ADAAS items. Also gear select indicator light freezes and does not show correct gear/park. Can only be reset by disconnecting negative battery cable and discharging system.
Source: NHTSA WEB SITE -
2020 KIA SOUL- Chula Vista, CA
The problems with the KIa Sol began with the "check engine" light continuously coming on in January of 2025. Took it to the dealership twice and numerous repairs were made and the vehicle continues to malfunction. It sputters and has created a dangerous condition to drive. For example, my 21 year old son was on the freeway and the car started sputtering. Thank God that the truck behind him moved lanes when he saw the car was struggling or it could have ended tragically. That was incredibly scary. I took it to the dealership again. They kept for two weeks trying to find the root of the problem, I spent $4,000 to "fix" it. When I drove it around town it did the same again, which put my brother and I in danger. The dealership finally said that the car needs a catalytic converter, which I was quoted as costing approximately $5000 dollars. I have spent a lot of money to try to fix this car and have been in two dangerous situations because the problem was not located. I have been trying in good faith to work with the dealership and KIA corporate to put a new catalytic converter by requesting a good will gesture.
Source: NHTSA WEB SITE -
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2021 KIA RIO- Firestone, CO
Back up camera sometimes flips sides, so that obstacles on the right side of the car are shown on the left side of the camera screen. Sometimes the camera doesn't work at all.
Source: NHTSA WEB SITE -
2022 KIA EV6- Norwalk, CT
Upon connecting a level 2 charger, I heard a loud POP, then the dashboard said charging failed, check Electrical system. From then on, the car would not be able to charge on level 2. The dealership determined that it was an ICCU failure, which is very well documented and experienced by owners in online forums. In my situation, no one was put at risk, however many owners have reported it happening while they were traveling at highway speeds. When this happens at highway speeds, it causes the car to slow down immediately, which is extremely dangerous. The part number of the ICCU is the same as the original, which means it's still the same part that could fail at any time. My car has been updated to the latest recall software to motivate the ICCU failures but it still happened to me. Please put pressure on Hyundai and Kia to fix this issue and recall all ioniq 5s and ev6 models
Source: NHTSA WEB SITE -
2014 KIA OPTIMA- Fall River , MA
The engine failed after a prior engine replacement performed by the manufacturer. The failure caused the vehicle to become non-operational and created a risk of sudden loss of power and engine stalling while driving. The vehicle required towing and could not be safely driven. This is a repeat engine failure involving the same vehicle.
Source: NHTSA WEB SITE -
2017 KIA SORENTO- Baraboo, WI
I was driving and heard a loud noise. The car started to hesitate and was making a knocking noise. I pulled over and had it towed where I was told it was a rod bearing failure and I needed a new engine. It had 130,000 miles. I have been reading online and found a lot of vehicles with the same engine as mine where this has happened and there are no recalls. Engines size 3.3L V6. Right now the car is sitting. I still owe on it and can’t afford to have it fixed. The oil was changed regularly. It was changed four weeks before this happened. No warnings.
Source: NHTSA WEB SITE -
2019 KIA SORENTO- Chicago, IL
A noisy steering wheel column while driving ,car suspension was check everything was ok
Source: NHTSA WEB SITE