KIA Complaints

View complaints related to KIA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2015 KIA SOUL
    - McDonough, GA

    The engine in my 2015 Kia Soul was replaced under warranty in June 2025. Only 3,568 miles later, the replacement engine failed. The vehicle displayed code P1326 and quickly lost oil, leaving it unsafe and undriveable on the road. This sudden failure created a serious safety hazard, as the vehicle stalled without warning and could not maintain safe operation. I was fortunate to be close to home and immediately turned back, narrowly avoiding a dangerous situation on a busy road. provide any assistance. Instead, they declined to repurchase or replace the vehicle, leaving me with an undriveable car and a $9,900 loan balance. This second catastrophic failure has not been inspected by a Kia dealership because Kia refused to take responsibility or even arrange for evaluation. This was not an isolated incident. Problems began on 11/27/2024, less than 3,000 miles after I purchased the vehicle, and have been ongoing ever since, including prior emergency towing events due to similar safety issues. Kia’s repeated failures to provide a lasting fix or safe remedy have left me without reliable transportation and have put both myself and other drivers at risk. I have full documentation of the June 2025 engine replacement, the subsequent failure, and Kia’s refusal to act. The vehicle remains available for inspection. Warning messages and engine lights appeared only after the failure had already occurred.

    Source: NHTSA WEB SITE
  • 2019 KIA SOUL
    - Elgin, SC

    On Sunday, September 21st, 2025, my engine stalled and would not start. AAA looked at it and tried to jump it, and could not get it to start. I was stranded an hour and a half away from home, so I had to have it towed to my home. On Monday, September 22nd 2025, I had a mechanic come look at my car. He ran diagnostics,a compression test, replaced my spark plugs, literally every test he could do, and said there was an issue with my engine. I know there was a class-action lawsuit against Kia, and tried to find out of my car qualifies for the extended warranty, but upon searching my VIN, was told it does not. Even though I have all the same symptoms. And I have been excessively burning oil for a few months, having to put about two (2) quarts of oil in my car a week.

    Source: NHTSA WEB SITE
  • 2015 KIA OPTIMA
    - Sunbury, PA

    Paint is failing due to improper preparation during production. The vehicle is available for inspection if requested. The paint was inspected by licensed and lifetime collision repair specialist. Paint can not simply be touched up. Entire car needs stripped to bare metal and repainted to fix issue. Other manufacturers have had recalls for this same issue. Why has Kia not been held accountable for this?

    Source: NHTSA WEB SITE
  • 2021 KIA K5
    - Mt Dora, FL

    The car has a sudden loss of power but doesn't shut off. The drivers eat doesn't move towards or back and the back seat popped up for no reason whatsoever. We have taken it to the dealership and they say its not a recall but its doing the same things that others in the same year and model are doing. Why isn't this one on the list . Its paid off and haven't been able to drive it for a year now . Wasted money getting it towed to dealership and back . Ridiculous!!!!

    Source: NHTSA WEB SITE
  • 2022 KIA SORENTO
    - Brooklyn, NY

    The contact owns a 2022 Kia Sorento. The contact stated that after coming to a complete stop, while attempting to accelerate, the vehicle failed to immediately respond. Additionally, the “Battery Failure” and check engine warning lights were illuminated in red. The contact scheduled an appointment with the dealer, but the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 26,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2017 KIA SORENTO
    - Gulf Breeze, FL

    The contact owns a 2017 Kia Sorento. The contact stated that three days after purchasing the vehicle, the contact checked the oil level and noticed that the oil level was two quarts low. The contact checked the oil constantly after one thousand miles and noticed that the oil level was low. The vehicle was consuming an excessive amount of engine oil. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Most recently, while the contact was driving at slow speeds, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was attempting to overtake a US Postal Service truck when the vehicle failed to accelerate and stalled. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed with knock sensor failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2016 KIA SORENTO
    - Floyds Knobs, IN

    I am receiving an engine problem on uvo. I took it to autozone to run a diagnostic test and states cam sensor engine problem. It is using excessive oil. I keep my engine oil changed consistently on time. It is not making it to the next oil change date before I have to add oil. This is my main source of transportation and I am on social security and cannot afford engine failure repair. This should not be happening since I have my oil changed consistently. Please advise.

    Source: NHTSA WEB SITE
  • 2015 KIA OPTIMA
    - Tuskegee Institute, AL

    The contact owns a 2015 Kia Optima. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the residence. The dealer was not contacted. The vehicle was diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 127,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2016 KIA SOUL
    - HOBART, NY

    Inhibitor Switch has to be replaced. 2017 vehicles had a recall, dealership wants 747.00 to fix same when a recall for same a year later?

    Source: NHTSA WEB SITE
  • 2021 KIA SOUL
    - Keystone Heights, FL

    The contact owns a 2021 Kia Soul. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, several weeks later, the contact became aware that the vehicle was consuming an excessive amount of engine oil. There were no warning lights illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that further diagnostic tests were required to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 96,467.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE