KIA Complaints

PAINT ON MY KIA OPTIMA HAS BEEN PEAL LIKE THE PAINT JOB WAS BAD IT WAS NEVER PAINT IT HAS ORGINAL PAINT FROM WHEN IT WAS FIRST OPERATED.

I called Kia Consumer Assistance in reference the MDPS flexible coupling. I spoke with a Kia representative named Gina. I specifically asked if this item is covered under my vehicles warranty (i gave the vin number of the vehicle to her. She stated if it was diagnosed as the MDPS flexible coupling, it would be covered. I made an appointment (it took two weeks) with Spitzer Kia at 3414 Brookpark Rd, Cleveland, Ohio 44134. The service advisor, Belinda Frost, stated, yes the MDPS flexible coupling needs to be replaced. I gave the case number from Kia, #[XXX]. She looked and said it is not covered. I told her Gina from Kia consumer assistance stated it is covered. She called Kia, spoke with "Brad" who stated I would need to pay a $93.00 diagnostic charge (car was already diagnosed with the issue) and leave the car for 24 to 48 hours. During that time, they would make a determination if it is warrantied - I believe that other person's name was Robert - the regional manager. He would need to approve coverage for the MDPS flexible coupling. The diagnosis is to turn the steering wheel while the engine is off for play and a clunking sound, which takes 30 seconds and was already done. Also note this is a hazard as the car wanders due to additional play in the steering, sometimes has a notch, taking more effort to turn the wheel slightly plus makes a metal on metal sound when going over bumps. This $10.00 part, should be mandated to replace without a time limit. I was also told it was covered by warranty by Kia consumer after giving the serial number, and that was NOT honored by the dealership nor Kia consumer when the dealer ship called in my presents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My wife had went to the store and came out and went to pull out and the vehicle jerked forward and died. I went to see if it was a dead battery the vehicle would not jump. I called a tow truck and realized that the engine had completely failed. I took it to Parkside Kia in Knoxville Tennessee and they confirm that it was an engine failure there was a recall from Kia referencing SC209 Parkside Kia states that the recall was addressed on this vehicle but the dealership that I purchased the vehicle from had no record of that recall being done and they are stating that they will not goodwill it or repair the recall I understood from my research that even if the vehicle was fixed under that recall that there were some cases of it not being fixed and resulting in needing a complete engine my main concern was the fact that my wife could’ve been driving down the road and been in and a severe accident thankfully, she was just in a parking lot

The contact owns a 2016 Kia Sorento. The contact stated that while driving at 15 MPH, she attempted to park the vehicle in her driveway. As the contact tapped on the brake pedal, the vehicle independently accelerated as the contact slammed on the brake pedal and steered the vehicle out of the way of her home. The contact ran over a gutter and a bird feeder before applying the emergency brake, which stopped the vehicle. The contact was uncertain if any warning lights had appeared on the instrument panel prior to the failure. The contact was not injured, the air bags did not deploy, and a police report was not filed. The next day, the contact had the vehicle towed to a dealer. The contact was informed that rust was discovered on the vehicle's brake rotors; however, they had yet to determine the cause of the failure. The contact stated that the engine had been replaced almost a month prior to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.

The contact owns a 2023 Kia K5. The contact stated that upon purchasing the vehicle new and driving off the dealer lot, the message "Radar Sensor Blocked" was displayed. The dealer was informed but no assistance was provided. The vehicle was driven to the residence. The contact stated that another message indicating that a sensor was blocked was displayed, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine had imploded. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer offered buyback assistance; however, the dealer had not returned the owner’s or the manufacturer’s calls. The failure mileage was approximately 74.

Front panel of panoramic sunroof shattered while driving on Interstate 90 at approx 65mpg. Sunroof was fully closed. Exploded on its own with no outside influence. Conditions were clear and dry. Sounded like a gun shot and glass was flying everywhere. Fortunately shade was closed with no glass entering passenger compartment. Could have resulted in injuries or accident if glass entered the driving inside area.

The contact owns a 2015 Kia Forte. The contact stated that the vehicle failed to start intermittently. The vehicle was taken to a certified mechanic and was repaired; however, the failure recurred, and the vehicle was taken back to the certified mechanic, and an unknown repair was completed. The contact was unsure of the repair that was completed. After having the vehicle repaired a second time, while attempting to accelerate, the instrument panel was flashing the check engine and the oil light warning lights. The vehicle decelerated, and there was black smoke coming from the exhaust pipe. The contact stated that the vehicle lost motive power shortly afterwards. The failure had occurred three times. The vehicle was towed to a certified mechanic twice. The mechanic repaired the knock sensor and drained and replaced the engine oil and cleared the codes. The failure reoccurred, and the vehicle was taken to the mechanic, and was then towed to the dealer, who diagnosed the vehicle and determined that the knock sensor had failed. The knock sensor was replaced; however, the failure recurred. The contact was informed that the engine needed to be replaced. The engine was not replaced. The manufacturer was informed of the failure and opened a case. The failure mileage was 90,000.

Steering wheel making a clicking noise when turning both ways, stationed and moving, also rattles a lot when going over speed bumps, seems like a manufacturer defect as this is a common thing heard around these Kia’s

Fuel pump recall came back but Kia wouldn’t take it back without the recall being open

Timing Chain Failure/Cam Shaft Failure/Bank 2 Failure/drastic loss of engine oil. Got home before engine seized, could have crashed if engine failed on freeway. Codes confirmed techs suspicion. No warning lights or notifications appeared on dashboard.