KIA Complaints

Driving down the highway normal conditions at 60 mph and sunroof exploded out. Very loud noise and pulled off of highway . Found sunroof was shattered. no cars were around at the time and nothing hit the roof to cause it .

In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change. In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called "Ron Bouchard KIA" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks, It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate sent out a directive that these recalled vehicles be retested. My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!

While driving on an interstate, our vehicle experienced complete engine failure. It was towed to auto garage and examined. We were advised the timing chain had stretched and there were metal shavings in the oil (only roughly 100,000 miles on vehicle). Auto garage advised this was a known issue that was associated with high engine oil consumption and that there was an engine recall. They advised we should contact a Kia dealer for repair. Contacted Kia dealer and was advised the vin for our Kia was not included in the recall, however our Kia also has the Theta 2 engine, which was the subject of the recall of other models and/or years and we are experiencing the same issues. I contacted Kia Corporate and was advised that because the vin of our vehicle was not included in the recall, they would not assist in any way. When this incident occurred, we were 200 miles from home driving on a 4 lane highway and navigating an interchange. Thankfully, we were able to navigate traffic and get to the side of the road, however we felt extremely vulnerable and unsafe, and it left us with no means to return home. Generally, my [XXX] daughter drives this vehicle and had she been driving at the time of this incident, I fear she would not have known what to do to get to safety and could have resulted in a tragedy. I believe this to be a significant safety issue that is the same or at least very closely related to the recalls already in place. We purchased this vehicle in good faith, believing the manufacturer was providing a vehicle that was safe and reliable, however that turned out not to be the case and Kia is not willing to hear our concerns or help with a solution. Please contact me if any additional information is needed and I welcome your feedback. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving and it’s like the engine just gave out, I waited for a while started it back up and was able to make it home safely.I’m not sure what’s wrong with the engine but there are no lights on the dash on (no check engine)

Odometer Fraud. The contact purchased a 2016 Kia Sedona. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was approximately 68,000 and at the time of registration, it was discovered that the mileage was approximately 104,000.

I was driving my 2022 Kia Telluride and my windshield crack, on the road and the crackline still running across my windshield. I think is dangerous to drive, but I don't if Kia will replace or do I need to pay my self

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a knocking sound coming from the engine while driving at various speeds and while the vehicle was idling. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the engine needed to be replaced. The dealer refused to replace the engine because the previous owner had not received an undisclosed service related to the KSDS completed. The manufacturer was made aware of the issue and confirmed that if the catalytic converter was damaged, the engine should be replaced. The manufacturer opened a case. The failure mileage was approximately 125,000. Parts distribution disconnect.

The contact owns a 2014 Kia Cadenza. The contact stated while driving 70 MPH, the vehicle independently went into LIMP Mode and failed to accelerate while depressing the accelerator pedal. The contact stated that several unknown warning lights flashed on the instrument panel. The contact was able to coast the vehicle over to the shoulder of the roadway. The contact drove the vehicle to an independent mechanic, and it was discovered that there was no oil in the engine. A diagnostic test was performed; however, no oil leaks or failures were discovered. The manufacturer was then notified of the failure and the contact was advised to take the vehicle to a dealer for service. The mechanic added oil to the engine and the contact drove to the local dealer. The contact was informed that an oil change was needed; however, the cause of the failure was not yet determined. The contact was also informed that the vehicle was not covered under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 177,000.

Problems with our 2013 Kia Soul! started [XXX] @ 78,388 miles. We took the car to Kia Country in Manteca for an oil change, when leaving the dealership white plumes of smoke where coming out of the exhaust. Took the car back to the dealership who told us not to worry about it, drive it on the freeway to burn it off. Returned to the dealership 4-7-21 @ 80,414 miles smoke is still coming out of the exhaust, Kia performed an oil consumption test, we were told to come back in a couple of months or 3,500 miles to check on the vehicle. 6-4-21 @ 81,737 miles took the car back for inspection, engine oil checked out ok, they couldn't find any issues. [XXX] @ 91,239 miles took the car to Kia Dublin, blue smoke was coming out of exhaust and car won't start. Tech performed tests they recommended to drive the car and wait for a check engine light to be active. They can't open a tech line if there is nothing wrong with the car and they can't duplicate the concern. [XXX] @ 124,770 miles took the car back to Kia Dublin, the car is shutting off at stop lights or at idle, won't go over 40 miles an hour. After being at the dealership for 4 days, spoke to Will on 4-16-25 states the engine needs to be replaced due to the connecting rods and pistons creating an engine failure, there is also an oil leak. There is a recall for the smaller 1.6L engine but not for our 2.0L engine, even though the issues are exactly the same. Will recommended calling Kia Customer Care for help. I called Kia Customer Care 4-17-25 and was given a case number. I have been dealing with both Kia Customer Care and Kia Dublin for over 5 weeks and no one wants to own up to selling us a defective engine or give us a replacement. I have called almost everyday and I am given a different story, meanwhile the car sits on the lot at the dealership. My daughter is without a car and we are struggling to get her to work, we have not been offered a loaner car, as the car has not been approved for an engine replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

The auto will go into safe mode when driving on the highway. You have to try to get to the side of the road without getting run over. This is a recall for most Kia's, but the dealer said my year car is not one of them. But it is doing the same as the ones under recall.