KIA Complaints

The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the manufacturer had placed the recall on hold. The manufacturer was testing the remedy. The contact had not experienced a failure. Parts distribution disconnect.

I received recall notice on April 4 or 5 and called my dealer and first appointment was April 28. I was told would be there for 2 days but system down so called me back on 30 telling failed the test and would need new engine which would be covered under warranty but could not tell when would get the engine and had no loaner cars available.My only had 19,000 + miles and had all maintenance done and had no problem whatsoever with it or any indication of any problem

I took my Kia to Moritz Kia Alliance, Keller TX on 4/24/25 for the current recall and letting them know that my vehicle has experienced issues outlined in the recall notice (almost all of the oil was burned and we had to add a quart to get it to the dealership, car has lost power while driving, car has stalled). They tested in 4/25/25 and called to let me know that it failed the test and would require a new engine. I called on 4/29 to inquire about a loaner vehicle and the dealership notified me that KIA halted the test due to software issues and I was required to pick up my vehicle. I messaged KIA customer service who advised that the new software would be available 5/1. I did not pick up my car due to the issues I had experienced and did not feel safe driving it. Today 5/2 the dealership said that the second test failed but KIA has halted testing for a second time stating software issues. The dealership has had no concern for the safety of my vehicle and KIA appears to be halting testing and requiring individuals to drive these vehicles exhibiting potential recall related issues with no concern for the general public.

Critical Issue: Gasoline leaks into engine. That causes increasing engine oil level significantly and mixed with engine oil. I dropped off me car (mileage: 11731) at Kia Pro in Glendale, CA on 5/1/2025 as soon as I confirmed that engine oil level exceeds the maximum (twice of max) and smelled Gasoline from the dipstick. The service advisor and a tech confirmed that the excessive engine oil level and gasoline smell. However, they refused to repair it under warranty because they don't see any physical leaks and error codes. In addition to that, they told me that the car is not good to drive as is because Gasoline is mixed with engine oil. In my opinion, this can cause critical powertrain failures or possible life-threatening damages if that initiates fire from engine. Car maintenance history: at 6312miles, 1 oil change change at Kia in Alhambra, CA I have attached the service receipt on 5/1 for your reference. That shows that the dealership confirmed the issue but they didn't try to resolve the issue.

Left rear sub frame cracked in half while driving car . 2017 they did work to the under belly in reference to corrosion of the car . Has therr been any other complaints about this vehicle type ?

I believe my cars GPS system is having issues where it thinks I’m on the wrong side of the road and proceeds to reducing my speed so I can no longer accelerate. I receive the do not enter traffic sign on my dash.

The contact owns a 2013 Kia Optima. The contact stated that while a friend was attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); as the probable cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 67,999.

The contact owns a 2022 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer advised the contact that the manufacturer had placed the recall on hold. The contact stated that the engine was not replaced, and that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact that the recall had been stopped. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Kia Seltos. The contact stated that while attempting to accelerate, the vehicle failed to exceed 30 MPH. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off, and failed to restart. The vehicle was towed to an independent mechani,c where it was diagnosed that there was a hole in the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 21V259000 (Engine); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 88,000.

The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that parts for the recall repair were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.