KIA Complaints

The dealership is not honoring the recall or warranty. Car needed 3 quarts of oil and there is pressure from the oil fill cap when open while the engine is running. The dealership is Kia of Huntington - 1720 East Jerich Turnpike, Huntington, NY 11743; 631-546-0202

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The cluster display on the vehicle has went black. I am unable to see my speed, gas level, nor use cruise control. This is now the second time this has happened and Kia has no solutions for repair.

Complete engine failure while traveling on the highway with no warning. No check engine lights came on. Engine started knocking and would turn off when traffic came to a stop. As I was in a construction zone, I had no safe space to pull over. Car ran this way for about 10 minutes until I could safely pull over. It then would not restart. Confirmed to be complete engine failure. Oil change had just been completed three weeks prior. There are only 73k miles on this vehicle.

The contact owns a 2022 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer informed the contact that the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Regarding: Manufacturer Recall NumberSC336 NHTSA Recall Number25V099 Car: 2021 Kia Seltos EX - I had an appointment to repair this recall with Kia for 5/6 which they cancelled on 4/30. The Service Dept told me they weren't moving forward with correcting this recall, even though it is still listed as active. - I called Kia Customer Service on 4/30 and they confirmed 1)this is still an active recall and 2)there was new communication being sent to service centers on either 4/30 or 5/1 and to reschedule on 5/1. - On 5/1 I called to make an appointment and was told I could not. I called Kia Customer Service and was told that the information from the prior day was wrong. Kia confirms this is an active recall but they are not currently correcting it. They cannot tell me when they may be able to, but more importantly they did not have a way for the customer to find out if they are correcting except to call everyday and ask. They don't know if they will call, email, send a letter to advise about the delay and next steps. - The safety risk increases the chance of fire or accident. I understand there may be issues on how to fix, but all I was asking is either a timeframe or for Kia to advise when I can get this fixed and they would not provide either. I just want to know when the car that I paid for will be safe to drive again. - I did leave a message with a supervisor at Kia Customer Service as that was my only option and was told I could get an answer in 48 hours. I have not received that answer.

The vehicle has now been towed three times, completely shut down while driving three times, with the latest incident being especially dangerous-the car shut off while in drive, the brakes failed, and the steering wheel locked. My [XXX] child was in the car with me, and we were nearly hit by a semi-truck. It was a terrifying experience that could have been fatal. Not to mention when I was able to get the vehicle to stop, the hazards wouldn't even turn on and continued to put us in danger. My Telluride has been at the dealership for 7 weeks, and the service department still has no clear answer as to why this is happening. Kia corporate has been unresponsive, not taking the situation seriously, and offering no resolution or accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving down the interstate and all of a sudden the blinking lights of the check engine light came on and automatically I went from 75 mph down to 63 mph and when I looked up what it was, it was the knock detection system of the 2020 Kia Optima. I could not accelerate beyond 63 mph and I fear that the engine might stall on me so I went to O’Reillys and have them check it and it says it’s the P1326 Code

RECIEVED A RECALL NOTICE IN THE MAIL EARLY APRIL 2025, SCHEDULED AN APPOINTMENT FOR THE RECALL OF MY SELTOS AT THE WESTSIDE KIA DEALERSHIP IN KATY TX ON APRIL 14TH 2025 THE VEHICLE WAS DROPPED OFF. APRIL 16TH THEY UPDATED ME STATING THAT THE ENGINGE AND PISTON RINGS AT FAILED THE INSPECTION AND A FULL ENGINE REPLACEMENT WOULD BE NEEDED SO THEY ORDERED IT BUT SAID THERE WAS NO ETA ON WHEN IT WOULD BE COMPLETED. KIA CUSTOMER CARE SAID THE SAME THING, BOTH KIA CUSTOMER CARE AND THE DEALRSHIP SAID THAT THE CAR COULD NOT BE PICKED UP BECAUSE THE RECALL COULD CAUSE COMPLETE ENGINGE FAILURE, FIRE, OR COULD CAUSE YOU TO CRASH. TODAY 5/1/25 I AM BEING TOLD THE RECALL IS ON HOLD EVEN THOUGH MY VEHICLE HAS FAILED THE INSPECTION THAT THEY WOULD NOT BE REPLACING THE ENGINE RIGHT NOW AND I AM BEING TOLD TO PICK IT BACK UP DESPITE IT NOT BEING FIXED. I INFORMED THEM AGAIN OF WHAT THE RECALL STATES AND THE SAFETY RISK AND KIA CUSTOMER CARE SAID I AM NOT OBLIGATED TO DRIVE THE VEHICLE BUT DUE TO THE RECALL BEING ON HOLD I NEED TO PICK IT UP AND I NO LONGER QUALIFY FOR RENTAL REIMBURSEMENT. PRIOR TO ME TAKING MY VEHICLE IN I WAS GOING THROUGH OIL MORE FREQUENTLY AND MY MPG DROPPED SIGNIFICANTLY.

The contact owns a 2019 Kia Optima. The contact stated that while driving at various speeds, an abnormal engine oil consumption was noticed. The check engine oil warning light illuminated abnormally often, shortly after an oil change had been performed. The vehicle was taken to a local dealer, where it was diagnosed with defective piston oil rings. The vehicle was not repaired due to the warranty being deemed invalid. Upon further investigation, the contact related the failure to an unknown recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.