KIA Complaints

The contact owns a 2020 Kia Soul. The contact stated while driving 10 MPH on the driveway, the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with thermostat failure. The contact had the thermostat replaced and a coolant repair. The manufacturer was made aware of the failure. The failure mileage was approximately 9,408.

The contact owns a 2014 Kia Cadenza. The contact stated that the windshield was inspected under NHTSA Campaign Number: 22V158000 (Visibility), and it was determined that the windshield had not detached so the windshield was not replaced. The contact stated that after the windshield was inspected, the contact noticed that the windshield was detaching on the driver's side lower corner, causing water to leak into the vehicle. The vehicle was returned to the dealer, who confirmed the failure, and that the windshield needed to be replaced; however, the VIN was no longer included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 111,000. The VIN was not available.

The contact owns a 2013 Kia Sorento. The contact stated while driving 70 MPH on an interstate, the vehicle abruptly decelerated. The contact pulled over to the side of the road. There was no warning light illuminated. The vehicle was towed to an unknown local dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that upon picking up the vehicle from the dealer, the vehicle made an abnormally loud clunking, metal-on-metal sound; however, the dealer confirmed that there was no failure found. The vehicle was taken to a tire shop, where it was determined that the motor mounts had failed. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The manufacturer confirmed the warranty coverage. The approximate failure mileage was 151,000.

The contact owns a 2020 Kia Telluride. The contact stated that the vehicle was experiencing excessive oil consumption. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 76,500.

Engine died in the middle of the right of way suddenly and would not restart. Knocking sound ensued when restart was attempted. Within the previous 48 hours, the engine had been topped off with 2 quarts of oil. The dealership it was towed to to assess the issue confirmed they added an additional 3 quarts of oil during the assessment. They confirmed the engine would need to be replaced. Mileage at the time of incident was 68K. Kia corporate confirmed they would not replace the engine since there are 4 owners on the vehicle history, and the warranty expired at 60K miles as a result.

I brought my Kia Optima into the dealership in October 0f 2024, because my airbag light came on. It has not been there over 6 months because my passenger airbag module is not operable and rending all my airbags useless; it is also on backorder with no ETA. The dealership wouldn't help with my escalation it has taken me 6 months to get to the escalations department and now they will not offer additional support with payments or a buy back "due to warranty". I feel helpless and like my investment has been thrown in the trash and lit on fire as my car is sitting in the parking lot in the AZ sun, not being moved and not protected from the elements. They continue to offer no real resolutions and tell me to wait for a piece that has absolutely no ETA.

In early 2025, I encountered a serious issue with my 2022 Kia Forte GT, a manual car with 76,000 miles and a 1.6L turbo Gamma engine. I took it for a routine oil change at a local non-Kia shop, but they refused, finding metal particles in the oil, suggesting engine damage. Worried, I towed it to a Kia dealership for a warranty-covered inspection, given my 10-year/100,000-mile powertrain coverage. The dealership proposed a $500 engine flush, claiming it would clear contaminants, and advised me to drive 1,000 miles, even until the engine seized if needed, before returning. This shocked me—driving with metal risked catastrophic failure, potentially costing $3,000-$6,000 for a new engine, and seemed designed to avoid warranty responsibility. At 76,000 miles, I believed the metal indicated a manufacturing defect, not wear, especially since I’d used 5W-30 synthetic oil per Kia’s schedule. The non-Kia shop’s refusal left my maintenance history unclear, but Magnuson-Moss Warranty Act protects me from paying for fixes if it’s a defect. I contacted Kia customer service (1-800-333-4542), but they wouldn’t talk, citing my lawyer’s involvement. My lawyer, however, has been unresponsive to calls and emails for weeks, leaving me stranded. The dealership’s “drive until seizure” advice felt unsafe, prompting me to consider an NHTSA complaint at www.nhtsa.gov with my VIN to report this potential defect. This ordeal has caused significant stress and financial worry. I’ve asked the dealership for a detailed report on the metal’s source, but they’ve been vague. I’m torn between paying $500 and risking my car or pushing Kia harder. With the car still at the dealership, I hope for a warranty fix, not a costly delay tactic.the engine was replaced 10000 miles ago. And took two months.

We have a 2016 Kia Forte 5 that did not meet the criteria when the other 2016 Kia Forte's were recalled due to engine failure as it has a 2.0L engine. On or about [XXX], while driving this vehicle, the car lost all power and came to a stop on a busy highway. It still had electrical power, but failed to accelerate and we lost the ability to steer or control the car. We were able to get it off the road and called for a tow. The car was towed to a repair shop and we were informed that the engine failed, and needed to be replaced. This is the same situation that is occurring with the current Kia engine recalls. The garage attempted to contact Kia and we were told that due to the car not selling well in the US, it was considered a niche vehicle, and therefore no recalls were made. The car was in perfect running order with no signs of failure, no lights on the dashboard to warn of a malfunctioning component, and no audible sounds of a failing engine. Our safety, as well as others, was put at risk due to the car losing all power on a 55mph road that is heavily travelled and could cause an accident. The engine was inspected by a certified mechanic and all they can determine is that the engine failed and it needs to be replaced. This placed my wife in a dangerous situation that could have ended badly. To date, the car has been towed back to our home and sits in our driveway as there is no current fix to it, but the reason for the original recall on the 1.6L engines, and the current recall on Kia engines, is the same that occurred with this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Sorento. The contact stated while starting the vehicle, there was a ticking sound coming from the vehicle. Later, on the same day, while pulling into a friend’s driveway, the engine began making a knocking sound. The contact decided to drive to the residence nearby, and the engine started knocking again, eventually causing the engine to fail and the vehicle to lose motive power. The check engine warning light was illuminated. The vehicle was towed to the dealer who diagnosed that the rods had failed due to excessive rust, causing the rods to knock. The dealer stated that the engine needed to be replaced; however, the vehicle was not yet fully inspected or diagnosed. The contact informed the dealer that the VIN was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and asked that the recall repair be completed; however, the dealer had not confirmed completion of the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was 147,000. Parts distribution disconnect.

When I brought my car into the dealership to fix the open recall on the sest heater and get it serviced, the dealership did their multipoint inspection and discovered that with just 37950 miles, the rear brake pads and rotors need replacing. The front pads were at 6mm and the rear pads were at 2mm. They informed me that they recommend replacing the pads at 3 mm - at 2mm it is unsafe to drive. As, it is unusual for rear pads to wear before front pads - we suspect that there may be an issue with the parking brake not fully disengaging.