KIA Complaints
View complaints related to KIA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2022 KIA SORENTO- Jacksonville, FL
The AC condenser has failed. Kia said the condenser is damaged in the far corner of the condenser where it meets the rubber. They said the warranty would not cover the repair but could not explain the damage. I have reviewed a webpage where many Kia Sorento owners had this issue. The techs all said the same thing: the rock-damaged condenser and warranty won't cover the cost of almost 1500 dollars. Now, they are stating a rock didn't damage it, but there is unexplainable damage, and they won't cover any costs. The vehicle is a 2022 with 29,000 miles.
Source: NHTSA WEB SITE -
2025 KIA CARNIVAL HYBRID- Schwenksville, PA
Cold winter day, the car would not accelerate past 30-35 MPH. The engine would rev but would not be able to get past about 35 MPH.
Source: NHTSA WEB SITE -
2020 KIA SOUL- Livermore , CA
2/7/25 went to Dublin CA KIA dealership requested engine diagnostic for engine light and burning oil @76,621 mileage they found code for catalyst efficiency PO42000, upper O2 sensor has failed, verified Cat Comb had no damage and wasn't clogged. inspected cylinder walls and found scoring on cylinder 1due to failed piston, recommended oil combustion test to return in 1000 miles to verify how much oil being burned topped off engine oil. 2/15/25 picked up KIA @76,622 mile drove home @76,637 2/27/25 @77,271 dipstick @ 3 dots -no oil added (634 miles driven) 3/8/25 @77,532 dipstick @ no dots -no oil added( 261 miles driven) drove local 3/10/25 drove to dealership @77,597 I've asked for written estimate ( they say its covered parts/labor free)) to have it writing- they are waiting for parts to replace. I'm a super commuter to San Francisco and will always check my engine oil b/c I could be serious injured or die
Source: NHTSA WEB SITE -
2021 KIA SOUL- Mobile , AL
Hi I keep needed a oil change on this vehicle please have Kia to check why thanks and I sometimes smell oil out of no where thanks [XXX] [XXX] and I have had serval oil changes at Walmart only since I got the vehicle from carmax INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA WEB SITE -
2011 KIA SORENTO- Lake Stevens, WA
The contact owns a 2011 Kia Sorento. The contact stated while driving on a main road at 55 MPH, there was an abnormal sound coming from the engine, and the engine power was reduced, and the vehicle failed to accelerate above 20 MPH. The temperature gauge indicated that the engine was overheating. The contact was forced to pull over onto the side of the road where the vehicle was left idling for a while. The check engine, and the oil pressure warning lights were illuminated. The vehicle was towed to a local independent mechanic, where the contact was informed that the engine was faulty and was not worth the effort to replace the engine, as the cost would significantly outweigh the value of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2025 KIA TELLURIDE- Brookville, IN
I just recently bought a 2025 Kia Telluride. Within two weeks the windshield has cracked. It appears to be a chip but it seemed to happen while sitting in the driveway. Kia says it is not covered u see the warranty. With all of the issues I have read about Kia’s windshields cracking, I am afraid they have not fixed the issue.
Source: NHTSA WEB SITE -
2024 KIA NIRO- Bangor, ME
The contact owns a 2024 Kia Niro. The contact stated that while driving at approximately 65-70 MPH on the highway, the radio panel went blank. The vehicle was blowing cold air on the driver's side while the passenger’s side was blowing hot air. The contact stated that there was slush on the driveway and the vehicle slid. There was a triangle symbol with an exclamation mark displayed. The message that the camera had disengaged was displayed. The contact turned off the vehicle, and the vehicle failed to restart. The contact attempted to start the vehicle and after several hours, the vehicle started. The vehicle was taken to the local dealer, where it was diagnosed that rodents had built a nest in the engine due to the soy-based insulated wires. The dealer noticed a mouse, nuts, and seeds after disassembling the vehicle. The dealer ordered an electrical wiring harness. The dealer called the tire manufacturer, who confirmed the tires were working as designed. The contact replaced the tires. The vehicle was not repaired. The contact called and notified the insurance company of the issues. The manufacturer was not contacted. The failure mileage was approximately 9,999. The VIN was not available.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 KIA RIO- Wauconda, IL
The engine started to lose power, and the check engine light illuminated. The power drop was most noticable when accelerating from a stop. At times, randomly, the engine RPMs would dip down to 200-300 at idle and would almost stall. Upon further investigation, the engine has been excessively consuming oil. I brought the vehicle to a local mechanic shop to get a detailed diagnosis, they informed me the catalytic converter was clogged and constricting exhaust flow. The engine has developed a ticking/knock. The catalytic converter, and an O2 sensor was replaced with that visit. The ticking/knock persists.
Source: NHTSA WEB SITE -
2022 KIA EV6- Louisville, CO
The ICCU failed causing the vehicle to shut down in the middle of the road with no warning at all. Shutting down in the middle of the road with no warning is a major safety issue. Kia is aware of this fault with the EV6 and all other EGMP platform vehicles, and has made no effort to fix the issue. They just replace the faulty ICCU with another faulty ICCU and hope it doesn't fail before the warranty runs out. They are putting lives at risk, and all EGMP vehicles are unfit for purpose. Kia has the vehicle, has confirmed they will "repair" it under warranty. There is no timeframe for the "repair" and the repair doesn't fix the issue, it just puts the vehicle back on the road in the same unsafe condition in which it is likely to shut down in the middle of the road again.
Source: NHTSA WEB SITE -
2019 KIA SORENTO- Monroeville, PA
The contact owns a 2019 Kia Sorento. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the engine. The vehicle was taken to a local AutoZone, where a representative inspected the vehicle and advised the contact that the engine oil was extremely low. The contact added engine oil, and within two weeks, the engine oil was extremely low again. There were no warning lights illuminated. The contact stated that several local dealers were contacted; however, the vehicle was not diagnosed or repaired. The contact was advised that the VIN was not under recall. The vehicle was not repaired. The contact referenced a settlement under Kia Engine Litigation: Case [XXX] as possibly related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 69,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE