KIA Complaints
View complaints related to KIA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2021 KIA SELTOS- Jamaica, NY
The contact owns a 2021 Kia Seltos. The contact stated that while switching gears from reverse to drive, the vehicle had inadvertently accelerated and crashed into an unoccupied parked vehicle before coming to a stop. Both vehicles had damage to the front bumper. No warning light illuminated. The contact sustained minor injuries to both her knees; however, she did not seek medical attention. The air bags did not deploy, and the vehicle was not deemed a total loss. A police report was filed. The vehicle was towed to a local independent service shop, and the contact was asked to take the vehicle to the local dealer. The vehicle was repaired for the front bumper by the local independent mechanic. The local dealer was contacted and referred the contact to the NHTSA Hotline for assistance. The manufacturer was made aware of the failure. The failure mileage was approximately 61,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2018 KIA SOUL- Surprise, AZ
While climbing a hill, the engine began to sputter and lose power immediately, throwing multiple CEL codes. I was barely able to get it off the side of the road and shut the engine off. We were very lucky to be driving at a time when the road was not as busy as usual and experienced no collisions, though we were stranded on the side of a road with no cellular service for 2 hours before we could get towed. A mechanic reviewed the engine and suggested the piston rings blew and there was oil leaking from the exhaust manifold. Smoke was pouring from the rear of the engine, likely from it burning through the exhaust manifold, and the back of the engine was covered in oil and dripping out what oil was left in the engine at a rapid pace on the side of the road. This aligns with known issues for these engines involving oil consumption at unreasonable rates and the class action settlement for rod knock issues. The vehicle is able to be inspected. I am not comfortable starting the car as it continues to make horrible noises. The CEL codes produced were multiple misfires and individual cylinder misfires, P0300, P0301, P0302, P0303. The CEL illuminated after the engine lost power and made the noises, flashing repeatedly along with the oil indicator light. The oil light had not illuminated at all prior to indicate an issue with oil levels or pressure. Oil was present in the vehicle at acceptable levels approximately 95 minutes or 100 miles prior to the failure. Only the mechanic hired has looked at the engine so far.
Source: NHTSA WEB SITE -
2021 KIA SORENTO- Las Cruces, NM
The contact owns a 2021 Kia Sorento. The contact stated that intermittently, the transmission was slipping. Additionally, the vehicle failed to go into Standard Mode. While driving, the vehicle lost motive power while driving at 15 MPH. The check engine warning light was illuminated. There was an “S” symbol displayed. The vehicle was taken to the local dealer, where it was diagnosed and determined that the system needed to be reset. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the sensor or wheel speed sensor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 30,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2021 KIA SORENTO- McDonough, GA
The contact owns a 2021 Kia Sorento. The contact stated while at a red light, the vehicle stalled. The contact turned off and restarted the vehicle and the vehicle returned to normal operation. No warning lights were illuminated. The vehicle was taken to a dealer and was diagnosed, and it was determined that the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2017 KIA SORENTO- Palm Harbor, FL
The contact owns a 2017 Kia Sorento. The contact stated that the gear shifter was stuck in park(P). The contact stated that once the vehicle was parked, the gear shifter remained stuck in park(P). The contact manually depressed the button under the gear shifter to move the gear shifter. No warning lights were illuminated. The contact stated that after the first failure, the vehicle was taken to the dealer, where it was diagnosed that an unknown part in the gear shifter had failed. The vehicle was not repaired. The manufacturer was contacted. The contact stated that the failure persisted. The failure mileage was approximately 94,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2016 KIA SEDONA- Greenville, NC
The engine will not start. It has been diagnosed as an engine failure. It is available for inspection. The engine stopped working as my family was in the car, putting us at risk. Why it happened is unknown, but the internet is full of people with the same year/make/model with the engine going out at a very low mileage. Mine is 117,000. There was absolutely no warning lamps or messages prior to the engine breaking down. This is a serious problem and safety hazard.
Source: NHTSA WEB SITE -
2023 KIA K5- Conway , AR
I was involved in a head on collision, all of my safety warning notified me but my airbags NEVER deployed. This is a serious safety hazard especially with many problems being reported with airbag deployment. The adjuster and collision center both stated at the rate of speed from the accident, the airbags should have definitely deployed. My car was deemed a total loss from the damage even without the deployment.
Source: NHTSA WEB SITE -
2024 KIA TELLURIDE- Wallkill, NY
The trim on my passenger door is coming off! The adhesive is obviously defective. The piece flops when driving and is a risk to others as it may pop off. I’ve read that thousands of 2024 Telluride models have this problem! It is dangerous problem that kia needs to fix!
Source: NHTSA WEB SITE -
2024 KIA SPORTAGE- Newtown, PA
While driving, the vehicle engine shut off while making a turn. Before the engine stalled, the engine began to sputter as I made the turn. I was stranded on the roadway as I could not restart the vehicle. For my safety, I stayed in the vehicle as there was no shoulder and many vehicles including dump trucks. Several attempts to restart the engine were unsuccessful - the engine would try to turn over and then stop. I contacted roadside assistance and the car was towed to the dealership. Diagnosed as a Faulty Fuel Pump/Bad Connectors. Approximately 8950 miles. This is the second time the car stalled while driving.
Source: NHTSA WEB SITE -
2012 KIA OPTIMA- Naples, FL
Rapid Delamination and paint peeling in the color of snow pearl white. The entire car is affected by this defect. Somewhere on the paint assembly line a missing step in the paint procedure is causing detrimental corrosion and overall safety and protection of the elements from outside.
Source: NHTSA WEB SITE