KIA Complaints

The contact owns a 2017 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure. The contact stated that engine oil was covering the engine compartment. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 110,000. The VIN was not available.

The sunroof deflector assembly spring broke and caused the sunroof to hang up on the passenger side. I have opened the sunroof less than ten times. With the sunroof hung up on the passenger side it attempted to open and caused damage to the whole assembly. Now the dealership is wanting $5,000 to fix due to a faulty part.

My vehicle started leaking oil from the engine from an unknown location. I took it to the dealership for them to diagnose the cause of the leak which is under warranty. The dealer refused and did not honor the warranty. Now my car is immobile

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine was smoking. There was smoke coming from the rear of the vehicle. The check engine warning light was illuminated. The contact stated that the catalytic converter message was displayed. The contact stated that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the check engine warning light was illuminated due to the catalytic converter. There was an issue with the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 90,000.

The security system is locked on my Kia forte 2014. This is the second time it's happened. Now can't get it to unlock the system.

Driving vehicle down the highway and engine seized up without any warning. According to Kia cooperate the vehicle could have experience a "bent rod failure". This was confirmed by a nearby Kia dealership service tech.

When you are stuck in the snow and start to spin, the AWD kicks out and you cannot move. Very big issue for anyone that lives in an area that snow accumulates.

The car has been burning a qt of oil every 4-5 days. Now it stalls when changing gears and won't go faster than 45 MPH.

On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked that afternoon. This service center is about 30 miles from my home. I drove there with a totally black screen for the instrument cluster--not able to see my speed or any other information about the car. I left the car running when I arrived at the service center. The service manager confirmed the issue. I also told her I'd been getting warnings that the key fob batteries were drained. She checked the key fobs and told me the batteries were sending strong signals. She also told me the odometer mileage had been deleted and that it was illegal to drive the car in that condition. She said that the instrument cluster unit had to be replaced but there wasn't a replacement unit anywhere in the U.S. She gave me a loaner vehicle but warned me she had no idea when she could get a new instrument cluster. I notice in online searches that instrument cluster failures for Kias are not unusual. I also notice that some Kia models have been recalled for this reason. Why isn't the Seltos on the list of recalled vehicles? It doesn't appear that Kia knows how to correct the problem. My instrument cluster screen has been repeatedly dimming and brightening for no obvious reason. That problem is longstanding and intermittent. When the car was restarted at the Kia dealership on Wednesday, the screen suddenly came back up with the service manager with me. I am unwilling to drive the car if it is not reliable or safe to drive. It has about 34,000 miles on the odometer and is less than two years old. Is this a design problem or the result of faulty components? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

September 2024, the engine cooling fan began staying on after shutting off the vehicle, and October 2024, we began to hear unusual engine noises and a bubbling sound from behind the dashboard. November 2024, we began to see intermittent poor performance with the HVAC system, and then on [XXX], the temperature gauge climbed to H. We called Matthews Kia of Greece, 4321 W Ridge Rd, Rochester, NY 14626, and brought the vehicle in on 11/15/2024. Matthews Kia had the vehicle from 11/15 to 11/29/2024. They reported performing a coolant pressure test and block test but found no signs of a coolant leak. They opened a tech line case under warranty extension WTY039, and they were told to release the vehicle. Matthews Kia informed us that the coolant reservoir appeared to have “an odor of alcohol” and some contamination, so we paid for a coolant flush at 140,438 miles (previous coolant flush was completed at 127,057 miles). We drove the vehicle for two more weeks. During that time, the check engine light turned on, and the temperature gauge would rise to H and then slowly descend back to standard operating position. We returned the vehicle to Matthews Kia on 12/13/2024, with 141,266 miles. They reported not being able to identify the source of overheating, and they indicated that the vehicle did not meet qualifications for the extended warranty under TSB #254. Matthews Kia suggested replacing the thermostat. This was replaced, and motor oil and coolant were topped off on 1/3/2025 with 141,280 miles. Within ten miles of leaving Matthews Kia on 1/3/2025, the check engine light came back on. During the following week, HVAC system also stopped blowing hot air and would frequently only blow cold air. The temperature gauge began rising to the H mark repeatedly on short trips (7-10 miles). We spoke with Matthews Kia on 1/16/2025, and returned the vehicle to them for further evaluation. The service dept at the dealer said they have no explanation and cannot diagnose the problem. FORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA