2018 LAND ROVER RANGE ROVER Complaints

WITH FEWER THAN 15K MILES ON IT, THE LAND ROVER WINDSHIELD HAS RETAINED FOUR ROCK CHIPS AND A LONG CRACK ACROSS THE FRONT WINDSHIELD GLASS WITH NORMAL DRIVING. THIS PILKINGTON GLASS IS EXTREMELY FRAGILE AND DANGEROUS. I HAVE CONTACTED LAND ROVER AND MY LOCAL FORT WORTH DEALER BECAUSE IT IS INSIDE WARRANTY PERIOD AND I FEEL THIS IS A SAFETY ISSUE. THE WINDSHIELD SUSTAINS DAMAGE OUTSIDE THE EXPECTED DAMAGE FROM THE TINIEST BIT OF GRAVEL. THIS I MY FIFTH LAND ROVER AND MY THIRD WINDSHIELD TO REPLACE. I HAVE BROUGHT THIS TO LAND ROVER'S ATTENTION, BUT THEY CONTINUE TO REFER TO IT AS "AN INSURANCE CLAIM" THOUGH I AM PRESENTING IT AS A SAFETY ISSUE & ASKING THAT IT BE ADDRESSED IN SOME MEANINGFUL WAY. THE CAR WAS IN REGULAR HIGHWAY TRAFFIC, TRAVELLING WELL BEHIND OTHER TRAFFIC WHEN ALL THREE ROCK CHIPS AND CRACK OCCURRED. LAND ROVER SERVICE MANAGER, ROBERT SMILEY, HAS REPEATEDLY TRIED TO HAND THIS PROBLEM BACK TO LAND ROVER. RATHER THAN LOOK AT THE ISSUE, THEY'VE REFERRED IT BACK TO HIM AND HE HAS DONE NOTHING TO ADDRESS IT FOR OVER A MONTH. I WAS NOT OFFERED A LOANER, BUT TOLD THAT "IF [YOU] DON'T FEEL SAFE, THEN DON'T DRIVE THE CAR." MR. SMILEY, JOE QUANGUAN, AND LAND ROVER HAVE TREATED MY CONCERNS ABOUT THE SAFETY OF THIS WINDOW AS A JOKE. I WOULD LIKE SOMEONE TO ADDRESS IT AND TO DOCUMENT THAT THIS GLASS CONFORMS TO THE STANDARDS PLACED UPON IMPORTS BY THE US, IF SUCH STANDARDS EXIST.

VEHICLE WAS IN MOTION AT 65 MILES PER HOUR ON A MAJOR HIGHWAY. WITHIN A FEW MINUTES OF WARNING INDICATORS SHOWING THAT THE VEHICLE'S CHARGING SYSTEM WAS NOT FUNCTIONING, THE CAR BEGAN TO JOLT AND LOOSE POWER. THE VEHICLE LOST ALL POWER WITHIN A MINUTE. FLUID WAS LEAKING FROM THE VEHICLE. HAZARD LIGHTS WERE NOT FUNCTIONING. THE VEHICLE WAS TOWED. THE INITIAL DIAGNOSIS WAS A FAILED PULLEY, REQUIRING THAT THE ENGINE BE REPLACED.

ROTARY CONTROLLER FOR GEAR WAS IN PARK POSITION. DRIVER EXITED THE VEHICLE WITH DRIVER DOOR OPEN AND BOTH FEET ON GROUND WHEN VEHICLE SUDDENLY SHIFTED INTO REVERSE GEAR. DRIVER WAS UNABLE TO JUMP BACK INTO VEHICLE TO PRESS ON BRAKES AND WAS FORCED UNDER THE OPEN VEHICLE DOOR. OCCUPANTS INCLUDING A BABY WERE IN THE BACK SEAT. VEHICLE CRASHED INTO A BUILDING WITH DRIVER DOOR IMPACT BENDING FORWARD TO SLOW THE CRASH BEFORE STRIKING A TREE AND COMING TO STOP. VEHICLE IS A TOTAL LOSS WITH FRAME AND ROOF DAMAGE, PILLAR DAMAGE EXTENSIVE FRONT/SIDE AND REAR DAMAGE, DOOR WAS NEARLY TORN OFF HINGE.

I WAS DRIVING IN THE LEFT LANE OF HIGHWAY AND EVERYTHING IN CAR SHUT DOWN. NO ACCELERATION, NO BRAKES, STEERING, NO ELECTRICAL PANEL, NO FLASHERS, NO BLINKERS. NOTHING. MORE PARTS THAN IISTED ABOVE WERE AFFECTED, BUT IT ONLY ALLOWED ME TO SELECT THREE

TO WHOM IT MAY CONCERN, MY VEHICLE WHICH IS AT 15,000 MILES AND ABOUT 18 MONTHS OLD, HAS BEEN FACING CONTINUOUS FAILURES ON ITS ELECTRIC AND ELECTRONIC COMPONENTS THAT AFFECTED THE AIR SUSPENSION SHUTTING DOWN, EMERGENCY BREAK LOCKING UP, SUDDEN SHUT DOWN OF THE MIDDLE MAIN CONSOLE, A SHUT DOWN OF SAFETY FEATURES AROUND MIRRORS AND SIMILAR VEHICLE SAFETY WARNING SYSTEMS. THE ISSUES HAPPEN WHILE DRIVING. I TOOK IT BACK TO MY DEALER SEVERAL TIMES AND EVEN THE LAST TIME AFTER SERVICE THE CAR CAME BACK WITH AN ENGINE WARNING SIGN. I MADE MULTIPLE ATTEMPTS WITH LAND ROVER TO CORRECT AND STATED THAT MY FAMILY AND I FEEL VERY UNSAFE AND INSECURE NOT KNOWING WHAT CAN BREAK DOWN NEXT. WHEN WE ASKED IF IT IS SAFE THE COMPANY RESPONDED THAT WE SHOULD MAKE THAT DETERMINATION WITHOUT AN ENGINEERING OR TECHNICAL BACKGROUND. THE COMPANY ALSO SAID THEY WILL TAKE 30 BUSINESS DAYS TO REVIEW OUR CASE HOWEVER UPON SEVERAL REMINDERS THAT WE ARE NOT FEELING SAFE, LAND ROVER OPTS TO IGNORE OR STATE THAT THEY DO NOT HAVE RESOURCES IE PEOPLE TO REVIEW THESE CASES. I WOULD LIKE TO ENTER INTO RECORD THAT WE DID MAKE MANY ATTEMPTS TO RELAY OUR CONCERNS AND IF THERE ARE TO BE ANY ACCIDENTS IT IS THE FAULT OF THE COMPANY FOR CONTINUOUSLY IGNORING THE SERIOUSNESS OF THE CASE AND TOTAL LACK OF CARE FOR PASSENGER SAFETY. I AM WRITING ON THIS VENUE HOPING THAT YOU MIGHT BE ABLE TO CONVINCE THE COMPANY TO PAY ATTENTION TO THE MATTER.

PURCHASED LAND ROVER 04/28/2018. AS OF 07/30/2019 IT HAD 13,000 MILES ON THE ODOMETER. ' REGULAR MAINTENANCE FOR VEHICLE FOLLOWED, ALL AT DEALERSHIP, H&H LAND ROVER DEALERSHIP, OMAHA, NE ' A DRIVE DOWN TO OVERLAND PARK, KS FROM OMAHA ON INTERSTATE 29. ' AT APPROXIMATELY 10:40AM ON 07/30/2019, WHILE TRAVELING ON I-29 (SOUTHBOUND), THE VEHICLE LOST POWER (AT 70MPH) THE MERGE TO THE BREAKDOWN LANE. THE VEHICLE HAD 13,000 MILES ON IT. PULLED OVER AT MILE MARKER 71. - AT THIS POINT VEHICLE IS IN PARK AND STATIONARY. ' WHILE ON CELL PHONE TO ASK FOR HELP WITH TRIPLE AAA, A "POPPING SOUND FOLLOWED BY HISSING" WAS HEARD TO THE REAR OF THE VEHICLE, THIS SOUND WAS SIMILAR TO WHAT YOU MAY HEAR WHEN A TIRE BLOWS. AT THIS TIME WE COULD SMELL SMOKE AND BURNING RUBBER. THIS IS WHEN THE ENGINE WAS IMMEDIATELY SHUT OFF. ' A GOOD CITIZEN PULLED OVER, IN FRONT OF OUR VEHICLE, AND STARTED TO RUN TOWARDS OUR VEHICLE. DRIVER STILL INSIDE OF VEHICLE NOT REALIZING THAT IT WAS ON FIRE. FIRE WAS UNDER REAR UNDER CARRIAGE. LATER DETERMINED THE CITIZEN NOTICED THE FIRE AND WANTED TO MAKE SURE NO ONE WAS IN THE VEHICLE. ' DRIVER OF BURNING VEHICLE OPENED DOOR AND LOOKED TOWARDS THE REAR OF VEHICLE TO SEE LARGE FLAMES COMING FROM UNDERCARRIAGE.

TL* THE CONTACT OWNS A 2018 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO LAND ROVER OF CHANTILLY (4120 AUTO PARK CIR, CHANTILLY, VA 20151, 703-679-4000) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS RETURNED TO THE CONTACT, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE SERVICED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

THE SOFTWARE OF THE CAR HAS A LOT OF BUGS. THE DISPLAYS ON THE CENTER CONSOLE TURNS OFF , THE RADIO CONNECTION COMES AND GO AND THIS IS IN NYC. A FRIEND HAD HIS 2015 BMW TO SAME RADIO STATION AS MY CAR AND THEY WERE RIGHT NEXT TO EACH OTHER. I WAS NOT GETTING ANY SIGNAL WHILE HIS WAS PLAYING. THE CAR FOGS AND MAKES IT VERY HARD TO SEE AND DRIVE. I HAD TO TAKE THE CAR IN FOR SERVICE 4 TIMES IN ONE DUE TO THIS AND SOFTWARE ISSUE.

TL* THE CONTACT OWNS A 2018 LAND ROVER RANGE ROVER EVOQUE. WHEN THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL ODOR OF FUEL IN THE VEHICLE. ADDITIONALLY, FUEL WAS LEAKING FROM THE VEHICLE. OCCASIONALLY, WHILE DRIVING, THE VEHICLE HESITATED AND ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO JAGUAR MAIN LINE (325 LANCASTER AVE, WAYNE, PA 19087, (610) 915-8816) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER, FUEL LINE, AND SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT A LAWSUIT WAS OPENED REGARDING THE MATTER. THE FAILURE MILEAGE WAS 10,100.

I AM THE OWNER OF A 2018 RANGE ROVER SPORT. I BOUGHT THE CAR ABOUT 11 MONTHS BACK FROM LAND ROVER OF SAN ANTONIO. IT CURRENT HAS JUST OVER 9,000 MILES. I ALONG WITH MY FAMILY WAS DRIVING IN HOUSTON ON THE BUSY IH-10 FEEDER LANES AND WHEN I ATTEMPTED TO TURN LEFT ON GESSNER ROAD, THE STEERING OF MY CAR LOCKED FOR A FEW SECONDS, AND THEN CAME BACK TO NORMAL FUNCTION - IN THAT SPLIT SECOND MY CAR SLIPPED INTO THE NEXT TURN LANE. FORTUNATELY, THE CAR TURNING IN THAT LANE WAS BEHIND US, AND SO WE AVOIDED AN ACCIDENT. RIGHT THEN I SAW SOME VERSIONS OF THE FOLLOWING MESSAGES ON THE DISPLAY: "FORWARD ALERT NOT AVAILABLE" "AEB NOT AVAILABLE (OR WORKING)" "POWER STEERING FUNCTION REDUCED." RIGHT AFTER THE TURN THE STEERING AGAIN BECAME IMPOSSIBLE TO MOVE. I BARELY MANAGED TO MANEUVER MY CAR INTO A STRIP CENTER LOT - IT TOOK AN INORDINATE AMOUNT OF POWER TO TURN THE CAR AND HAD TO BE DONE IN MULTIPLE FORWARD AND REVERSE STEPS. SUBSEQUENTLY, I CALLED THE ROADSIDE ASSISTANCE LINE, AND THEY SENT A FLATBED TO TAKE THE CAR TO LAND ROVER HOUSTON CENTRAL ON OLD KATY ROAD. ALL OF THIS HAPPENED AROUND DINNER TIME (7.30/8PM) ON SATURDAY, 5/11. THE DEALERSHIP, OF COURSE, WAS CLOSED BY THEN AND SO THE CAR IS PARKED THERE WAITING FOR SERVICE TO LOOK AT WHAT HAPPENED. THIS IS MY WIFE'S CAR AND SHE GENERALLY TRANSPORTS OUR KIDS IN IT. I WAS INCIDENTALLY DRIVING IT YESTERDAY AS WE ARE GOING TO A FAMILY EVENT. THIS COULD HAVE BEEN A BIG DEAL IF THERE WAS A CAR IN THE NEXT LANE TO US. IT'S HARD TO UNDERSTAND HOW THE CAR WOULD LOCK IT'S BASIC FUNCTIONALITY (STEERING) MIDWAY AT A DECENT SPEED. I LOOKED ONLINE AND THERE IS SOME REFERENCE TO A SAFETY RECALL (N227 (NHTSA 18V-625)) - NOT SURE IF THIS IS RELATED. WE RECEIVED NO NOTIFICATION AT LEAST FROM ANYONE REGARDING ANY RECALL ON OUR CAR.