2016 LAND ROVER RANGE ROVER Complaints

Dear NHTSA Safety Division, Please find attached my formal letter regarding an urgent safety concern related to Safety Recall D041 (Front Suspension Knuckle Crack) – NHTSA Recall No. 25V-514, affecting my 2016 Land Rover Range Rover. It has been nearly a year since the initial recall notification, and the defect has now rendered my vehicle unsafe to drive. Despite repeated attempts to seek assistance, I have been advised there is still no remedy available, nor has Jaguar Land Rover provided a temporary vehicle or interim repair. Given the severity of this issue and the growing safety risk to my family, I am urgently requesting NHTSA’s intervention and guidance. - Attached: Urgent_Safety_Concern_Letter_Demetrius_Strong.pdf Thank you for your immediate attention to this matter. Please confirm receipt of this correspondence at your earliest convenience. Sincerely, [XXX] [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Land Rover Range Rover. The contact stated that the vehicle was purchased in June 2025. The contact stated that while searching for the vehicle appraisal information, the contact noticed an unrepaired recall, NHTSA Campaign Number: 25V514000 (Steering). The vehicle was taken to the dealer, and the contact was informed that the parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message, "Suspension Fault," was displayed. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 116,000.

The contact owns a 2016 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, the vehicle was difficult to control and felt as if the vehicle was floating. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to complete the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the front suspension had failed and needed to be replaced. The contact was also informed that the dealer’s system had been hacked. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. The VIN was not available.

The contact owns a 2016 Land Rover Range Rover Sport. The contact was informed by the insurance company, Progressive, that the VIN was included in NHTSA Campaign Number: 25V514000 (Steering). The contact stated that the part to complete the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle. In addition, the steering wheel was not aligned. No warning lights were illuminated. The contact stated that the sound could be heard while driving on a rough road surface. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated there was an abnormal knocking sound coming from the vehicle while attempting to turn to the right or the left. The contact stated that on a separate occasion, while depressing the brake pedal, the vehicle jerked, and the vehicle hesitated while coming to a stop. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2016 Land Rover Range Rover. The contact stated that while the vehicle was parked and occupied or while driving at undisclosed speeds, the message “Suspension Fault - Pull Over and Stop Engine” was displayed. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the system was down, but offered no additional assistance. The contact related the failure to NHTSA Campaign Number: 25V514000 (STEERING). The contact stated that the manufacturer had exceeded as a reasonable amount of time for the recall repair. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.