2016 LAND ROVER RANGE ROVER Complaints

The front suspension knuckle on my 2016 Range Rover developed a visible crack, which caused severe play in the steering and made the vehicle unsafe to drive. On even small bumps, the vehicle would suddenly and forcefully pull into other lanes, creating a serious hazard. My safety, my [XXX] child’s safety, and the safety of others on the road were clearly at risk. I brought the vehicle to an authorized Land Rover dealership on January 30, 2025, where the issue was diagnosed and confirmed. I was advised not to drive the vehicle due to the danger, and it has remained parked at the dealership since that day. This issue is part of an open safety recall, but there has been no repair, no replacement part, and no loaner or rental vehicle provided to date. The vehicle has been out of service for nearly five months. There were no dashboard warning lights related to the steering, but I did receive a suspension system error message before the diagnosis. Steering instability continued to worsen leading up to the appointment. The dealership inspected and documented the cracked knuckle, and the defective part remains in the vehicle, available for inspection if needed. I am submitting this complaint due to the extended delay in addressing a known safety defect, the lack of support from the manufacturer, and the serious danger this failure presents to drivers and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering knuckle on the driver and passenger side of my vehicle are cracked. Defects have been confirmed by JaguarLandRover Vancouver in British Columbia. I called JLR in Lynnwood, WA and Bellevue, WA as well as JLR North America and have been told the fix has not yet been determined. The fix is to replace the broken parts, this isn't hard to figure out. Now I'm going to have to pay to get this fixed and cross my fingers I get properly reimbursed.

The contact owns a 2016 Land Rover Range Rover. The contact stated that upon reaching her driveway and driving at 10 MPH, the rear passenger’s side door suddenly opened independently. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the Keyless Vehicle Latching System (KV Latch). The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V387000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.

The contact owns a 2016 Land Rover Range Rover. The contact stated that the radio was making a static sound and was intermittently inoperable. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain hole was rusted and caused water to leak internally through the sides of the vehicle and underneath the seats and the carpet, which damaged the amplifier. The dealer replaced the amplifier, drained the water out of the vehicle and installed silicone on the sunroof. The vehicle was temporarily repaired and was deemed salvaged by the insurance company due to the water damage. The contact was in the process of obtaining a salvaged title for the vehicle. The manufacturer was notified of the failure, but no assistance was provided. Additionally, the contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2016 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front end of the vehicle. The contact also stated that the vehicle became difficult to control. The vehicle was taken to the dealer, where it was diagnosed that the front suspension upper knuckle joint had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.

The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (STEERING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Right hand steering knuckle has developed a crack at the top where the upper ball joint is clamped.

The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the front passenger side upper steering knuckle and front axle tube. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V840000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was filed, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 160,000.

The contact owns a 2016 Land Rover Range Rover. The contact stated while the vehicle was at the dealer for an air bag replacement, the contact was informed that the front passenger's side knuckle was fractured. The contact was informed that the front passenger's side knuckle needed to be replaced. The vehicle was not repaired. The contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, the message "DEF Quality Error No Engine Restarts In 250 miles" displayed, and the vehicle shut off. The vehicle was towed to the dealer, who flushed and refilled the Diesel Exhaust Fluid (DEF) system, but the failure persisted. The vehicle was then taken to an independent mechanic, who replaced the injectors, updated the PCM, cleaned the filter, and flushed and refilled the DEF system. The failure recurred, and the vehicle was taken back to the independent mechanic, who removed suds from the intake manifold, replaced the valve covers, and flushed and refilled the DEF system for the third time. The contact stated that the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 115,735.