2020 LAND ROVER RANGE ROVER EVOQUE Complaints

I am filing this complaint for a serious drivability and safety issue with my 2020 Range Rover Evoque (VIN: [XXX] ). For over two years, this vehicle has exhibited a violent jerking motion when accelerating from a stop. It happens intermittently but is becoming progressively worse. Despite multiple dealership visits, warranty repairs, and part replacements (including the driveshaft and oil separator). Most recently, on [XXX], my wife was nearly involved in a rear-end collision when the vehicle lurched forward at a green light despite gentle pressure on the accelerator. On [XXX], I experienced the same event, though luckily there was no car in front. These events are frightening and dangerous. We no longer feel safe driving this vehicle. I have attached a detailed document (submitted to Land Rover) summarizing our full service history, dealership findings, and recent near-accident experiences. I believe this is a systemic drivability defect that warrants NHTSA review and investigation. Please contact me if additional documentation or testimony is needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that upon entering the vehicle, the contact became aware that rainwater had entered the cabin of the vehicle through the seal between the windshield. There was no warning light illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.

Car stopped suddenly without warning while driving on interstate on 2 occasions. Vehicle had 16K miles and was serviced by dealer as required. After weeks of investigation, it was determined that the water pump was defective. Took 15 minutes to restart the vehicle while sitting on side of highway.

I am submitting this complaint to report a significant windshield defect in my 2020 Range Rover Evoque. The issue involves water ingress due to improper windshield bonding, which leads to leaks into the passenger compartment and excessive wind noise. This is a known issue with Land Rover vehicles, as evidenced by Service Action N221, which acknowledges similar problems in prior model years, including other Range Rover Evoque and Land Rover Discovery vehicles. Despite the fact that Land Rover has documented and repaired this issue in other vehicles, Land Rover North America has denied responsibility for the defect in my vehicle. They agreed to cover the diagnostic inspection but refused to repair the defect under warranty or as a goodwill repair. Safety Concerns:     •    Structural Integrity Risk: A poorly bonded windshield compromises the vehicle’s structural integrity in the event of a crash.     •    Driver Visibility: Water leaks can cause fogging on the windshield, obstructing the driver’s view.     •    Electrical Damage: Water ingress can lead to electrical malfunctions, potentially impacting vehicle safety systems.

While driving on [XXX] on [XXX] from Burlington VT airport to Barre VT, the vehicle suddenly slowed and did not respond to the gas pedal. This was at about 5 pm. Managed to get the vehicle to the small curb but was partly in the right lane of highway. Many cars veered around us. Felt could easily have been hit from behind. Vehicle finally started after several tries and got it to a larger curb area. No warning lights came one before the stall, until just beforehand. Flashing lights then briefly lighted. Got vehicle towed to a repair shop that only kept it for several days and restarted several times. Then, had it towed to a Land Rover dealer in Bedford, NH, where it has been now for several days. They drove it and the problem recurred. Still no word on what happened. The vehicle has 26,000 miles and was purchased new in May of 2020. All required service was done by Land Rover dealers. No accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that while attempting to park the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. There were no warning lights illuminated. The contact then attempted to shift to park(P); however, the vehicle failed to respond. The contact stated that on another occasion, while at a traffic light, the brake pedal was depressed but the vehicle failed to stop. The vehicle was then taken to a dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that there was unknown fluid leaking from the vehicle. There was an unknown amber warning light illuminated. The contact added water to the radiator and the warning light temporarily turned off but illuminated again. The vehicle was taken to the local dealer, where it was diagnosed that the rear emission battery needed to be replaced. The mechanic noticed a leak inside the vehicle that was flowing onto the onboard computer of the vehicle. The mechanic determined that the windshield wiper box line was the cause of the leak. The water was leaking from panel number one. The leak started at the front windshield to the driver's side window down to the air bag and the hose connected to the windshield wiper box into the firewall pillar and to the rear windshield. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

The contact owns a 2020 Land Rover Range Rover Evoque. The contact stated that after the snow season and the snow had melted on the roof of the vehicle, it was discovered that water was leaking into the cabin onto the front passenger’s side floor through the top of the front windshield. The contact stated that the front windshield could be slightly detached by pushing on it manually. The vehicle was taken to a local independent dealer where it was diagnosed that the front windshield needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 19V421000 (Visibility); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,300.

My vehicle only has 37,000 miles on it. It had defective arms, which have needed replaced, as well as a defective seal along the windshield, causing it to leak, and now, after constant error messages as to the coolant, it was discovered that there is a leak coming from the secondary water pump at the flange where the hose is connected. This can cause engine failure otherwise and is a terrible safety hazard. Unfortunately, it's just outside of warranty, requiring an additional $1,500+ for the leak repair and parts replacement.

UNKNOWN, THERE IS AN INCOMPLETE RECALL ON THE VEHICLE DATED (MARCH 1, 2022) PRIOR TO WHEN I LEASED THE VEHICLE (MAY 17,2023)