2020 LAND ROVER RANGE ROVER SPORT Complaints

The component that failed is the charging system alternator on my 2020 Range Rover Sport HST (mild-hybrid). This vehicle has experienced three alternator failures prior to 100,000 miles. The failed alternator and related components are currently in dealer possession and are available for inspection upon request. Failure of the alternator creates a safety risk because loss of charging capability can lead to battery depletion, electrical system shutdown, warning system failure, reduced vehicle functionality, or potential loss of power while driving. Electrical warnings and system faults increase driver distraction and may impair safe operation of the vehicle. The problem has been confirmed and reproduced by an authorized Land Rover dealership, which diagnosed the most recent alternator failure promptly. All maintenance and repairs have been performed exclusively at authorized Land Rover dealerships, with no evidence of owner neglect or misuse. The vehicle is subject to a Battery Energy Control Module (BECM) recall and related charging system software actions, which affect voltage regulation and the charging architecture that supports alternator operation. The vehicle and charging system have been inspected by the manufacturer’s authorized dealer on multiple occasions. Prior to failure, the vehicle displayed charging system warnings, battery-related messages, and electrical fault notifications. These symptoms appeared before each alternator failure and prompted service visits. Over the past two years, the vehicle has been out of service for approximately 178 days due to repeated electrical and charging-related issues. Given the repeated alternator failures, recall-related charging system involvement, and safety implications of charging loss, this appears to be a systemic electrical defect rather than an isolated incident.

A potential concern has been identified on specific vehicles within the above vehicle range. A concern has been identified on Ingenium I4 2.0L Petrol Plug-in Hybrid Electric Vehicle (PHEV) engines where the coolant pump drive belt can become damaged leading to detachment or destruction. Where coolant pump drive is lost, this leads to a loss of coolant flow in the engine. The lack of coolant flow can cause the engine to rapidly overheat, and subsequently ruptures an engine mounted plastic elbow in the cooling circuit. If the coolant elbow is ruptured this leads to a coolant leak onto the turbocharger heatshield which may lead to a fire in the engine compartment which can propagate to the whole vehicle. N785V2 [XXX] I CHECK MY VIN THIS IS THE PROBLEM WITH MY CAR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Faulty code P0A7B and P0A1F for the Battery Energy Control Module BECM was diagnosed. Check engine light appeared and then car shut off at a light when attempting to press accelerator. Was told by dealer the part needed replacement instead of just a software update. A recall was shown in general for my year and type but not specifically for my vehicle. My vehicle should be included with this recall to replace the component.

The contact owns a 2020 Land Rover Range Rover Sport. The contact stated that the vehicle shut off on the freeway and on the road twice. The vehicle was low on oil. There was white smoke coming from the rear of the vehicle. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V040000 (Engine). The contact needed to add two quarts of oil within two months. The vehicle was towed to the local dealer on three occasions, where it was diagnosed and determined that there was no oil in the engine and that an oil change was needed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.

I had not driven the vehicle for about a week. When I started it, there was a message on the dash about the hill descent malfunctioning. I put the vehicle in Reverse, and without pressing the accelerator, it was incredibly difficult to stop. Had I not been in my own driveway, this would have been very dangerous. I had the vehicle towed to a service center, and they confirmed that the auxiliary battery was not producing enough voltage and this caused the brakes to fail. After researching this online, I can see that it is a known design flaw experienced by many people, but it has not been resolved by Land Rover! If this battery had failed in a different scenario, I may have been unable to stop the vehicle with a crash resulting.

I am reporting a significant safety issue related to my 2020 Land Rover Range Rover Sport involving sunroof water intrusion that has caused serious electrical failures throughout the vehicle. Shortly after owning the vehicle, I began to notice water leaking from the sunroof area, which has now caused malfunctions in the electrical system. These include: •Unresponsive or erratic infotainment and dashboard displays •Malfunctioning electronic safety features •Water pooling near or inside the footwell •Warning lights and errors on the instrument panel •Intermittent failure of lights, power seats, and other electronic systems This defect poses a safety hazard because electrical components exposed to water may fail while the vehicle is in operation, possibly leading to loss of vehicle control, disabled safety systems (e.g., airbags or brakes), or electrical shorts that could result in a fire. Upon researching, I discovered that this is a known issue in multiple Land Rover and Range Rover models, including Technical Service Bulletins (TSBs) issued in prior years. It appears to stem from poor drainage design or faulty sunroof seals, and the location of sensitive electronic modules beneath areas prone to leaks. I am requesting that the NHTSA investigate this issue to determine whether it qualifies for a recall, and to ensure Land Rover is held accountable for resolving what appears to be a widespread and dangerous design flaw. Please contact me for additional documentation, photos, or repair records. I am currently working with a dealership, and I may pursue action under New Jersey’s Lemon Law if this is not resolved.

Re-occurring Coolant Issue: 1. 09-24-2021: Coolant light on (Dealer repaired leak at coolant outlet pipe). 2. 09-29-2021: Coolant drained from vehicle/broke down on the road, and had to be pushed from travel lane and towed (Dealer repaired leak at aux coolant pipe). *Dealer left all of the engine cover components in the rear of the trunk and forgot to reinstall them upon vehicle return. 3. 12-2022 or 12-2023 Unkown exact date: Coolant light on (Dealer topped off coolant level) 4. 04-20-2024: Coolant light on (Dealer repaired leak at rear coolant manifold) 5. 03-05-2025: Coolant light on (Currently at dealer for diagnostics and repair)

The contact owns a 2020 Land Rover Range Rover Sport. The contact stated that while her husband was driving approximately 65 MPH, the vehicle started to lose motive power. The contact stated that her husband depressed the accelerator pedal; however, the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact stated that the vehicle coasted to the side of the highway and stalled. The contact stated that her husband attempted several times before being able to restart the vehicle. The vehicle was driven to the destination; however, after returning to the vehicle, the vehicle failed to restart. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a dealer and was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 46,000.

I took my Range Rover in for a coolant leak, was told there was a Recall on a battery system, the recall was a software update to prevent that battery system from going offline. The system was already offline, and Land Rover North America refuses to honor the intent of the recall, and is refusing to cover the cost to replace that battery system. It only seems logical that if a recall is to prevent an issue from occurring yet the issue has already occurred, they should cover the cost to fix it. Notes form dealer below: RECALL - PERFORM OPEN RECALL # Labor $0.00 1. Unable to perform recall # N861 at this time due to BECM being off line. BECM requires replacement beforerecall can be performed.

Vehicle Safety and Functionality Concerns: 1.Steering Issues: Steering remains uncentered and unresponsive despite new tires and alignment at the dealership. Excessive steering margin, particularly dangerous in rainy conditions, leading to steering errors. 2.As the new generation Range Rover Sport in 2020, it has dual exhaust pipes, but only one side works. The dealer just said it was normal, but it is visually estimated that it will cause serious environmental pollution. 3.Lane Keeping Assistance Malfunction: The feature is almost non-functional, failing to keep the vehicle in its lane even under clear weather and road conditions. 4.Self-Closing Door Hazard: Doors lack anti-pinch sensors, causing multiple finger injuries to family members, including a severe incident where a finger was pinched off. This poses a severe safety risk, especially for children.