2016 LAND ROVER RANGE ROVER SPORT Complaints

The contact owns a 2016 Land Rover Range Rover Sport. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. Additionally, the contact stated that the front driver's side of the vehicle had lowered unexpectedly, and the vehicle drove unsteadily. The vehicle was driven back to the residence. The vehicle was taken to an independent mechanic for inspection. The contact was informed that an unknown part underneath the vehicle had fractured, and the failure was related to an open recall. The contact was advised to tow the vehicle to the dealer. The vehicle was towed to the dealer; however, the contact was informed that the part to do the recall repair was not yet available. In addition, the contact was informed by the dealer, that the part was not yet in production. The vehicle was not repaired. The contact stated that the vehicle had been undrivable for two months. The contact later received notification of NHTSA Campaign Number: 25V514000 (Steering). The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 103,381.

The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that while driving at high speeds, the vehicle independently drifted into another lane, and the contact slightly lost control of the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer; however, the cause of the failure was not determined. The contact recently discovered NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. Several dealers were made aware of the recall and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 58,000.

The Diesel Exhaust Fluid system on my 2016 Range Rover Sport has a recurring defect that triggers the warning “Incorrect Diesel Exhaust Fluid Quality Detected” followed by a “No engine starts in XX miles” countdown. This defect has happened repeatedly over several years despite multiple repairs including injector replacement, injector housing replacement and eventually a complete DEF tank assembly replacement. The failure always returns. This defect disables the vehicle and creates a safety risk because the car will eventually refuse to start, which can leave the driver stranded without warning. The problem appeared again this month, and the vehicle displayed the countdown message even though only OEM DEF fluid was used. Land Rover’s own internal service bulletins describe this issue, but dealerships have been unable to permanently repair it. I was instructed by Land Rover corporate to bring the vehicle in for a goodwill review, but instead I was told I would need to pay for diagnostics, and corporate later stated they would not cover repairs at all. A respected independent garage reviewed my service records and told me the dealership should have performed a BlueDEF regeneration procedure. They also told me this is a known and continuous problem on these vehicles and that it will never go away without a redesigned system. This is a long-standing emissions-related defect that repeatedly renders the vehicle non-operational and forces owners into unsafe situations. There is no permanent fix available through the manufacturer or dealers. I am submitting this complaint because this defect is widespread on Land Rover diesel models and carries clear safety and reliability consequences.

Please see attachment: Dear Mr. [XXX] , Mr. [XXX] , and Federal & State Officials, This email serves as formal legal notice, final demand, and a request for immediate investigation into Jaguar Land Rover North America’s ongoing failure to perform a federally mandated safety recall (NHTSA Recall No. 25V-514, Manufacturer D019) affecting my 2016 Range Rover Sport (VIN ????????????). My authorized Connecticut dealer confirmed that the required parts for the recall are available; however, repairs cannot be scheduled or processed because of Jaguar Land Rover’s corporate system outage following the September 2025 cyber-incident. Jaguar Land Rover publicly acknowledged that it “proactively shut down systems” and that “parts logistics and digital operations were disrupted.” This means the recall failure is not due to part shortages or dealer error it stems directly from the manufacturer’s own IT breach. Because of this failure, my family including my three children continues to use a vehicle known to have a critical suspension defect capable of causing sudden loss of control. Allowing such vehicles to remain unrepaired for months due to internal corporate negligence represents reckless endangerment, breach of warranty, and violation of federal safety law. I am therefore requesting: 1. Immediate federal and state investigation into Jaguar Land Rover North America’s handling of Recall #25V-514 and the extent to which the September 2025 cyberincident has compromised safety-repair operations; 2. Immediate interim remedy, such as a courtesy or replacement vehicle of equal or greater value until the recall is completed; and 3. Written confirmation from Jaguar Land Rover within five (5) business days (by November 6, 2025) detailing the company’s plan to restore system functionality and perform all outstanding safety recalls. Please be advised that failure to act will result in escalation to: NHTSA’s Office of Defects Investigation (ODI) for a formal enforcement review; U.S. DOT Office of Inspector General (OIG) for oversight o

Unacceptable response by Land Rover to remedy a serious safety recall identified and communicated in late July/early August 2025 in a timely manner! Multiple and contradictory explanations and excuses for the lack of solution and mitigation by both the local dealership as well as the national Land Rover North America corporate representatives. Additional confusion and lack of response is related to similar but separate suspension knuckle recall identifiers: D019 vs N759. Further, the company is not offering any other consideration in the face of the delay other than don't drive or "drive at your own risk"!

The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Land Rover Range Rover Sport. The contact was informed by the insurance company, Progressive, that the VIN was included in NHTSA Campaign Number: 25V514000 (Steering). The contact stated that the part to complete the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle. In addition, the steering wheel was not aligned. No warning lights were illuminated. The contact stated that the sound could be heard while driving on a rough road surface. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Land Rover Range Rover Sport. The contact received notifications of NHTSA Campaign Numbers: 22V219000 (Seat Belts) and 25V514000 (Steering); however, parts to do the recall repairs were not yet available. The contact stated that the suspension warning light and other unknown warning lights were illuminated. The contact stated that the vehicle was unstable while driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated that while driving at 40 MPH, the vehicle vibrated underneath his feet. The vehicle was taken to the dealer, where it was diagnosed and determined that the lower control arms had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken back to the dealer, where it was determined that the tires needed to be replaced. The tires were replaced. When the vehicle was taken to the dealer for an oil change, the contact was informed that the steering knuckles had hairline fractures. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 111,000.