LEXUS Complaints

My vehicle runs hot after just five minutes and steam or smoke starts emitting from engine with a strange smell. It left me stranded on a narrow and busy highway where I felt unsafe

I have a Lexus rcf 2017. There’s a safety recall for a low pressure fuel pump. This recall has come out years later after the car has been bought. I am the 3rd owner. I bought the car in 2026. I bought the car with aftermarket work done on it, but I didn’t think there would be any recalls. The LPFP has wires hooked up to another fuel pump in the trunk for handling performance. With that said, Lexus didn’t want to do the recall. I asked all 3 numbers I called if I can just be given the part, and I sign a waiver that I get a 1 time item and Lexus has 0 responsibility for me getting it installed somewhere else. They said no and that’s there’s laws. I don’t get the rules. Why does a Lexus technician have to do the recall by law? If Lexus created a defected part, then they had to opportunity the first time to make the part right. Why should I trust a technician to do right the 2nd time around? Also, if it’s for safety, and if it’s from Lexus, why can’t they just give me the part and I sign a 1 time waiver that’s it’s not Lexus problem? Lexus owes me a part, and now instead of caring about my safety, they want to take 550 bucks from me so I can buy the part they defected and go get it installed elsewhere. It’s crazy. Look, I understand that there’s laws… but this is a late recall. It’s not like the recall happened within the first year of ownership. Lexus should be able to give me the part. It’s selfish to not do so. This isn’t about a law…. It’s right vs wrong. It’s a late recall. Lexus owes me a part. They choose not do it. The recall is way late after some people out there have done stuff to their cars by now. This is straight robbery. So Lexus would rather take more money from me, then worry about my safety. A Lexus technician installing it doesn’t make it safer at all. Technicians mess up all of the time (my car wouldn’t start on another service one time) The law saying on it Lexus technicians can do the remedy… why would I trust them the 2nd time around on stuff?

The rear middle seat child seatbelt retractor on my 2020 Lexus GX 460 failed internally — the belt became stuck and would not retract, rendering the child safety restraint position unusable. The failure was severe enough that the dealership (Tri-County Lexus, Little Falls, NJ) determined the vehicle was unsafe to drive with the affected seating position in use and grounded the vehicle pending repair. Lexus Corporate authorized replacement of the belt assembly (Part #73320-35010-A4) at no cost under an internal goodwill case, which itself indicates recognition that this was a component failure rather than normal wear. I am filing this report so the defect is on record, given the safety-critical nature of a child restraint failure.

On XXX I brought the vehicle to Tri-County and advised them that the vehicle was shifting roughly when coming to a complete stop or when slowing down to take a turn and beginning to accelerate. The dealership acknowledged the issue and advised that they were waiting for a software update. On XXX, I brought the vehicle to Tri-County Lexus about rough transmission jerking and rough idling shake while the vehicle idles. Lexus performed a software update which was performed under TSB L-SB-0042-25; however, they stated that they could not recreate the rough shake at idle. On XXX I returned to the dealer with video proof of the vehicle shaking roughly while at idle, at which time they proceeded to perform a software update acknowledging the issue. On XXX I also advised the dealer that the transmission issue had still been there and they advised they couldn’t recreate the issue. Approximately a month later the issue of rough shake at idle remained as well as the transmission being clunky. I then got in contact with Lexus corporate where they advised me to return with the vehicle to Lexus of [XXX] where the technician acknowledged that they were able to recreate the issue about 10% of the time and deemed it normal due to the size ratio of the vehicle and deemed the rough shake at idle normal for the vehicle. The technician has acknowledged that the transmission issue is there despite a transmission update being completed and ruled the rough shake norma..I returned on XXX to the service center for 5 days where the service was completed. On XXX the rough idle shake returned and it was videoed and time stamped with proof. I proceeded to return the vehicle on XXX and took a test drive with the technician where he acknowledged the shake at idle but could not replicate the hard shift with the rough shift with transmisson while slowing down to and reaccelerating, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When i open the trunk of my 2022 Lexus ES 350 vehicle, the lid pop out and bounce back, hitting my head and causing a minor concussion and bleeding on my forehead; I believe the trunk strut was malfunctioned

I had my foot on the brakes waiting at a red light. The car just started jerking back and forth. It didn’t stop until I released my foot off the brake.

The contact owns a 2026 Lexus RZ 450. The contact stated that while the vehicle was parked in the garage, the vehicle failed to start. The dealer jump-started the vehicle and the vehicle was towed to the service center, where it was determined that a module had failed and the battery was replaced. However, the contact felt unsafe driving the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500.

2026 Lexus RX 350h Luxury AWD Hybrid. Component Affected: ELECTRICAL SYSTEM:12V BATTERY, DIGITAL/ELECTRONIC LOCKS I am experiencing a severe and persistent 12V parasitic battery drain on my 2026 Lexus RX 350h. The vehicle's auxiliary 12V battery drains completely to a dead state if left parked and unused for only two to three days. This is an ongoing manufacturing or software defect that prevents the auxiliary battery from maintaining an adequate charge, resulting in routine vehicle failure. Safety Risks and Incidents: This parasitic drain introduces several critical safety hazards: 1. Emergency Entrapment and Lockout Risk: Because this vehicle relies entirely on electronic door latches (e-Latch), a completely depleted 12V battery causes the exterior and interior electronic door release buttons to fail completely. This creates an immediate risk of vehicle entrapment or leaving passengers locked out in dangerous environments if they are unfamiliar with the secondary manual emergency release overrides.Stranding Hazards: The rapid, unpredictable nature of the battery depletion regularly leaves the driver stranded without warning in remote locations, dark parking areas, or during extreme weather conditions.Loss of Connected Safety Features: When the battery voltage drops severely before dying completely, critical connected vehicle safety systems—including automated emergency crash notifications, location tracking, and roadside assistance connectivity—are entirely disabled, presenting a severe risk in an emergency.Despite dealer awareness, battery replacements, and attempts to mitigate the drain, the manufacturer has not yet provided a permanent software or hardware fix to resolve this electrical defect. Yesterday, 8/31/2026 I took a 30 mile trip after fully charging the 12 V battery to 100%. Upon returning, I installed my battery maintainer. The maintainer stated 53% charge. The vehicle was not adequately charging while I drove. Vehicle software is malfunctioning.

The contact owns a 2026 Lexus TX 350. After purchasing and taking ownership of the vehicle, the contact discovered that the vehicle was included in a recall prior to the purchase. The contact notified a local dealer and was referred to the manufacturer. The manufacturer was made aware of the issue and arranged for the vehicle to be inspected or serviced at the dealer. The dealer scheduled a service appointment; however, the dealer later declined to service the vehicle and informed the contact that the VIN was not associated with a recall. The dealer referred the contact to the manufacturer for loaner vehicle assistance. Additionally, the contact stated that the rear passenger-side tire frequently became flat. The contact also stated that there was an abnormal burning odor while coming to a stop, and that the TPMS warning light was illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 26V437000 (Power Train); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 3,647.

The contact owns a 2013 Lexus LX570 with a ProPride 3P Trailer Sway Control Hitch attached. The contact stated that while hauling an ATC trailer, the trailer was pulling to one side. The vehicle was taken to the independent mechanic who installed the trailer hitch, but no cause for the issue was found. The vehicle and the trailer hitch were taken to another independent mechanic, but no failure was found. The contact stated that while using the trailer hitch in July 2026, the trailer hitch cracked at the welds. The contact had the hitch inspected by an independent mechanic who informed him that the welds were not properly performed. The manufacturer of the trailer hitch was contacted and made aware of the failure but declined to provide any assistance.