2012 LEXUS ES Complaints

TAKATA RECALL. ON FEBRUARY 25, 2017 I RECEIVED IN THE MAIL AN INTERIM NOTICE (IMPORTANT SAFETY RECALL) FROM LEXUS REGARDING MY 2012 LEXUS ES 350, VIN [XXX]. FIRST, I CONTACTED MY DEALERSHIP TO FIND OUT WHAT WAS GOING ON AND WHEN IT WOULD BE FIXED. THE DEALERSHIP ADVISED ME THE PARTS WOULD BE AVAILABLE IN SEPTEMBER 2017,WHICH I ASSUME MEANS I WOULD THEN BE IN LINE FOR THE REPAIR SOME TIME AFTER SEPTEMBER. I THEN CONTACTED THE LEXUS DIVISION, CUSTOMER ASSISTANCE CENTER AT 800-255-3987 ONLY TO BE TOLD THE SAME THING. THE SOLUTION UNTIL THE FIX IS DONE IS HAVE MY WIFE SIT IN THE BACK SEAT. LEXUS WOULD HAVE KNOWN THAT THERE WAS A TAKATA AIRBAG ISSUE FOR THE LAST FEW YEARS. THIS IS AN EXTREMELY EXCESSIVE WAIT TIME FOR A FIX, ONE THAT LIMITS MY ABILITY TO USE THE CAR FOR ITS INTENDED PURPOSE. THERE ARE NO ASSURANCES THAT IF I AM THE ONLY ONE IN THE FRONT SEAT DRIVING THE CAR THAT IF THE AIRBAG EXPLODES THAT THE SHRAPNEL WOULD NOT HIT MYSELF OR ANYONE ELSE IN THE BACK SEAT. I CANNOT SELL OR TRADE THE CAR IN AS THE VALUE HAS BEEN REDUCED SIGNIFICANTLY. LEXUS IS UNDER THE IMPRESSION THAT HIS IS MORE OF AN INCONVENIENCE THAN A THREAT TO ITS OCCUPANTS. MY VEHICLE WAS PAID OFF THE YEAR I PURCHASED IT. LEXUS ACTS LIKE THIS IS JUST TOO BAD AND IT WASN'T THERE FAULT. I WOULD ASSUME THAT ANY PARTS THEY SUBCONTRACT OUT FOR TO INSTALL IN MY LEXUS WOULD HAVE BEEN DESIGNED, BUILT AND TESTED WITH LEXUS APPROVAL, SO THEY DO HAVE A RESPONSIBILITY IN THIS. IS LEXUS GOING TO PROVIDE A LOANER VEHICLE, DO I HAVE TO RENT A CAR, WHO IS GOING TO PAY FOR IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL THE RECALL WAS ISSUED ON JANUARY 9, 2017 AND WE RECENTLY RECEIVED A LETTER FROM LEXUS WITH NO DATE ON IT ADVISING THAT THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. THERE IS ALSO A BOX IN THE LETTER WHERE IT STATES: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". IT ALSO STATES IN THE LETTER THAT LEXUS "IS CURRENTLY PREPARING TO REMEDY THE PROBLEM", WITH NO DATE ON THE LETTER OR A REMEDY DATE. WITH THE WARNING IN PLACE NOT TO USE THE PASSENGER SEAT, WE NO LONGER HAVE ENOUGH SEATING WITH SEAT BELTS TO ACCOMMODATE OUR FAMILY AND HAVE HAD TO RESORT TO RENTING A VEHICLE. I BELIEVE THAT LEXUS AND TOYOTA HAVE HAD ENOUGH TIME TO REMEDY THIS PROBLEM. WHAT CAN WE DO? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT WHY THE DRIVER SIDE AIR BAG WAS NOT INCLUDED IN THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT SEPTEMBER 2017 IS WHEN THEY EXPECT TO START SENDING THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL----IT IS RIDICULOUS TO SEND OUT NOTICES THAT ADVISE YOU TO NOT HAVE A PASSENGER-----PROVIDE COMPENSATION FOR A RENTAL CAR UNTIL IT IS FIXED

TAKATA RECALL: I RECEIVED A LETTER FROM LEXUS IN FEBRUARY 2017 INDICATING A RECALL ON THE TAKATA INFLATORS. THE LETTER STATES THAT UNTIL A REMEDY BECOMES AVAILABLE THAT NO OCCUPANT BE IN THE FRONT PASSENGER SEAT. IT FURTHER STATES THAT I WILL BE NOTIFIED WHEN THE REMEDY BECOMES AVAILABLE. THIS REMEDY IS NOT PRACTICAL AS IT IS OUR ONLY VEHICLE AND IMPOSSIBLE FOR US TO GET AROUND WITHOUT A PASSENGER IN THE FRONT SEAT. I AM VERY SURPRISED TO HEAR THAT THIS IS THE RECOMMENDED SOLUTION. WHEN DO YOU EXPECT TO HAVE THE SOLUTION AND CAN THE FIX BE PRIORITIZED SO THAT I AM CLOSER TO THE TOP OF THE LIST?

TAKATA RECALL--HOW LONG DO WE HAVE TO WAIT? WHAT'S A REASONABLE TIME? IF IT'S GOING TO TAKE YEARS WHY NOT AT LEAST DISCONNECT IT TILL IT CAN BE FIXED. IF METAL PIECES ARE GOING TO BE FLYING ARE THEY GUARANTEEING THAT IT WOULD ONLY HIT THE UNOCCUPIED PASSENGER SEAT WHAT IF SOMEONE IS SITTING IN THE BACK BEHIND THE PASSENGER SEAT. THIS IS RIDICULOUS!!!

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.