2009 LEXUS ES Complaints

MY WIFE AND I EXPERIENCED AN UNCONTROLLABLE RUNAWAY OF OUR NEW (3 WEEKS OLD AND LESS THAN 200 MILES) LEXUS ES-350 CAR ON 09/27/2009. THE CAR WAS TOTALED. AT TIME, BOTH POLICE AND AMBULANCE WERE CALLED. AND WE WERE SENT TO THE NEARBY SHADY GROVE HOSPITAL FOR CHECKUP AND TREATMENTS. INITIALLY, I THOUGHT IT COULD BE BECAUSE I MISTAKENLY PRESSED THE GAS PEDAL, INSTEAD OF THE BRAKE, WHEN I TRIED TO SLOW DOWN THE CAR PREPARING TO MAKE A LEFT-HAND TURN ONTO RT. 28. NOW, AFTER I READ ALL THE RECENT TOYOTA/LEXUS ACCIDENT NEWS REPORTS, WHICH SPECIFICALLY INVOLVED THE LEXUS ES SERIES, I BEGIN TO BELIEF IT WASN'T THE CASE. AND IN FACT, IT WAS AN UNCONTROLLABLE RUNAWAY CAR, AT THE TIME. BECAUSE OTHERWISE I WOULD HAVE NATURALLY SLOWED DOWN THE CAR AT THE INTERSECTION AND PREPARED TO MAKE THE TURN. THEREFORE, I SHOULDN'T BE THE ONE WHO CONTRIBUTED TO THE ACCIDENT; ALSO CONSIDERING THE FOLLOWING:(1) I'M AN EXPERIENCED DRIVER, AND HAVE DRIVEN ALL KIND OF BRAND AND SIZES OF CARS, AND UNDER VARIOUS WEATHER AND ROAD CONDITIONS SINCE 1962; (2) THE ACCIDENT HAPPENED ON THE GREAT SCENECA HWY IN GAITHERSBURG. I'VE BEEN LIVING IN THIS SPECIFIC AREA SINCE 1974; AND GOING THROUGH ALL THE COMMUNITY CHANGES AND EXPANSIONS, INCLUDING NEW ROAD STRUCTURES, AND TRAFFIC PATTERNS; (3) I'VE A SUPERIOR DRIVING RECORD; AND A 20/20 VISION. *TR

GAS PEDAL GOT STUCK ON A RECALLED LEXUS LEADING TO A CRASH, AFTER THE RECALL WORK WAS DONE BY THE DEALERSHIP. *TR

I OWN A LEXUS ES 350, 2009 AND RECEIVED A RECALL NOTICE FOR THE ?MAT? PROBLEM. I NEEDED OTHER MAINTENANCE DONE AND BROUGHT IT OVER TO THE LEXUS DEALER. MY SERVICE MANAGER SAID TO BE ON THE SAFE SIDE HE WOULD HAVE THE RECALL WORK ON THE ACCELERATOR/BRAKE SITUATION FIXED. I THANKED HIM. IT TURNED OUT THAT TWO DAYS LATER I DID RECEIVE THE SECOND LETTER SO I WAS GLAD IT WAS FIXED. ABOUT TWO WEEKS LATER ON MARCH 12, 2010 THE CAR WAS STARTED BY ME AND PUT IN REVERSE. THE EMERGENCY BREAK ENGAGED BY ITSELF. THE BREAK WAS TAPPED AND THE BREAK DISENGAGED. THIS HAPPENED ONCE IN THE MORNING. THE CAR WAS THEN FINE UNTIL THAT SAME EVENING WHEN MY HUSBAND WAS BACKING THE CAR OUT OF A FRIEND?S DRIVEWAY ONTO A BUSY STREET. AGAIN THE EMERGENCY BREAK SELF ENGAGED. AND THERE WAS ONCOMING TRAFFIC. IT WAS AN UNPLEASANT SITUATION. MY HUSBAND AND I WHEN WE PARK HAVE NOT USED EMERGENCY BRAKES FOR ABOUT 10 YEARS. WE KNOW IT WAS NOT ON EITHER TIME. WE ALSO KNOW WE DID NOT STEP ON IT AS WE STARTED THE CAR AND BACKED OUT. THOUGH NOTHING CAME OF THIS, IT DID POSE A POTENTIAL ACCIDENT. *TR

TL*THE CONTACT OWNS A 2009 LEXUS ES350. WHILE THE CONTACT WAS ATTEMPTING TO PULL OUT OF A PARKING SPACE SHE APPLIED THE BRAKES AND THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. IN ORDER TO STOP THE ACCELERATION THE CONTACT HAD TO APPLY HARD PRESSURE TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE FLOOR MAT CAUSED THE ACCELERATION AND THEY WERE REPLACED. THE VIN WAS NOT AVAILABLE.THE FAILURE MILEAGE WAS AT 2000 AND THE CURRENT MILEAGE IS 4800. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2009 LEXUS ES350. WHEN THE CONTACT ATTEMPTED TO APPLY THE BRAKES, HE NOTICED THAT THE BRAKE PEDAL HAD FALLEN TO THE FLOOR. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT HAD THE BRAKE BOOSTER AND MASTER CYLINDER SEALS REPLACED. THE CONTACT NOTICED PREVIOUSLY THAT THE VEHICLE HAD TRAVELED OVER A ROUGH SURFACE 2 TO 3 MINUTES PRIOR TO THE FAILURE. THE CURRENT MILEAGE WAS 6000 AND THE FAILURE MILEAGE WAS 4000.

MY VEHICLE LEXUS ES350 (2009) IS UNDER RECALL FOR SAFETY AS IT GAS PEDAL IS GETTING STUCK IN SOME CASES. I HAD DIFFICULT TIME FOR LEXUS TO TAKE CARE AND TO FIX THIS PROBLEM. BUT I WANT TO REPORT THAT LEXUS DOES STILL NOT OWN ITS RESPONSIBILITY. I HAD CALLED LEXUS ON FEB 19, 2010, TO CHECK ON THE STATUS OF THE RECALL REPAIR. I WAS TOLD: "CAR IS SAFE TO DRIVE AND THAT 'IT IS NOT A SAFETY RECALL." THIS WAS TOLD TO ME REPEATEDLY, EVEN THOUGH I KEPT TELLING THE LEXUS PERSON THAT THEIR OWN WEBSITE IS SAYING CONTRARY TO HER CLAIM. I THINK IT IS VERY MISLEADING --TELLING CUSTOMERS THAT VEHICLE IS SAFE TO DRIVE; AND THIS IS NOT A SAFETY RECALL BUT VOLUNTARY RECALL BY THE COMPANY. I HAVE GOT MY VEHICLE FIXED. BUT I AM SURPRISED AT THE COMPANY'S STYLE OF MISLEADING CUSTOMERS. *TR

TL*THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED HE TOOK HIS VEHICLE IN FOR THE REMEDY ON THE ENTRAPMENT PEDAL AND HE DID NOT REALIZED THAT THEY WOULD SHORTENED THE ACCELERATOR PEDAL. HE IS DISAPPOINTED IN THE RESULTS AND WHAT THEY DID TO THE PEDAL HE IS NOT COMFORTABLE DRIVING THE VEHICLE. THE TOYOTA MANUFACTURER AND DEALER DID NOT INFORM HIM OF EXACTLY WHAT THE FIX WOULD BE ON THE VEHICLE. THE TOYOTA MANUFACTURER INFORM HIM THAT NHTSA SAID IT WAS ACCEPTABLE FOR THEM TO CUT THE ACCELERATOR PEDAL OFF. THE DEALER ALSO STATED THEY CANNOT MODIFY THE PEDAL. THE FAILURE MILEAGE WAS 3,000.

TL*THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH ENTERING THE HIGHWAY. A SUDDEN INCREASE OF ACCELERATION CAUSED THE SPEED TO INCREASE TO OVER 60 MPH. THE BRAKES WERE DEPRESSED AND THE VEHICLE SLOWED DOWN. THE VEHICLE CONTINUED IN OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT IS WAITING ON A RESPONSE FROM THE DEALER FOR THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 11,500.

LEXUS RECALL ON ES 350 I TOOK MY LEXUS IN TO THE DEALER FOR THE RECALL ACTION I WAS TOLD THAT A ACCELERATOR OVERRIDE SYSTEM WAS INSTALLED AND IF THE GAS PEDAL AND THE BRAKE WAS APPLIED THE ENGINE WOULD SHUT OFF. I FEAR THAT THIS IS UNSAFE DUE TO THE LOSS OF POWER STEERING AND POWER BRAKING. *TR

POOR BRAKE PERFORMANCE SINCE I TOOK DELIVERY, 5/1/09 LEXUS E 350 2009. DEALER INSPECTED IT & SAID BRAKES WERE NORMAL. I HAVE DRIVEN HUNDREDS OF VEHICLES IN MY LIFE.......NONE FELT LIKE THIS. *TR