2009 LEXUS ES Complaints

TL* THE CONTACT OWNS A 2009 LEXUS ES350. WHILE THE CONTACT WAS ATTEMPTING TO BRAKE THE CONTACT NOTICED THAT THE VEHICLE HAD BEGUN TO SHAKE AND VIBRATE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 2500.

2009 LEXUS ES-350 HAD SUDDEN ACCELERATION WHICH WAS OUT OF CONTROL IN MAY 2009. I HAD BROUGHT THIS CAR BACK TO LEXUS DEALERSHIP AT SOUTHFILED, MI WHO SAID IT WAS NOT AN ISSUE. *TR

FAILURE OF AIRBAGS TO DEPLOY IN A HEAD-ON COLLISION ON OCTOBER 24, 2009 INVOLVING MY 2009 LEXUS ES 350. DAMAGE ESTIMATES FROM THE INVOLVED INSURANCE COMPANY TOTAL OVER $15,000.00 FOR ALL FRONTAL DAMAGE WHICH INTRUDES INTO THE ENGINE COMPARTMENT. ESTIMATES WHICH ARE OVER $15000.00 INDICATE THAT THE AIRBAG SENSORS ARE BEING REPLACED, BUT THERE IS NO CHARGE INDICATED FOR THE SENSOR REPLACEMENT WHICH LEXUS IS PROBABLY DOING AT NO CHARGE. THIS MEANS THAT THE DAMAGE OF $15,000.00 ARE FOR PARTS AND WORK OTHER THAN THAT INVOLVING THE FRONT AIRBAG SENSORS REPLACEMENT. INJURIES SUSTAINED BY FRONT SEAT PASSENGERS. DRIVER IS BEING TREATED FOR A CLOSED HEAD INJURY/CONCUSSION AND PASSENGER IS BEING EVALUATED FOR CONCERNS OF DIZZINESS, RIGHT HIP PAIN AND A POSSIBLE NECK INJURY. *TR

TL* THE CONTACT OWNS A 2009 LEXUS ES350. AT A STOP SIGN HE SLIGHTLY RELEASED THE BRAKE AND SLIGHTLY PRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE HAD SUDDENLY LURCHED FORWARD. HE WAS ABLE TO SAFELY AVOID A CRASH. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 8780.

TL*THE CONTACT LEASED A 2009 LEXUS ES350. WHILE DRIVING APPROXIMATELY 35 TO 40 MPH ON THE HIGHWAY, THE VEHICLE ACCELERATED 80 TO 90 MPH. HE ATTEMPTED TO ENGAGE THE BRAKE PEDAL AND THE EMERGENCY BRAKE TO STOP THE VEHICLE AND WAS UNSUCCESSFUL. HE ALSO PRESSED THE ON/OFF BUTTON, SHIFT THE VEHICLE IN REVERSE AND WAS UNABLE TO STOP THE VEHICLE. HE WAS ABLE TO DRIVE WITH MINIMAL CONTROL TO AN EMERGENCY LANE WHERE HE WAS ABLE TO SHIFT THE VEHICLE INTO REVERSE THEN IMMEDIATELY TO PARK; HOWEVER, THE TRANSMISSION BEGAN SMOKING AND THE VEHICLE SLOWED DOWN. THE CONTACT DROVE THE VEHICLE TO HIS RESIDENCE. HE WAS ALSO ABLE TO DRIVE THE VEHICLE TO THE DEALER AND EXPECTS THEM TO ALLOW HIM TO RETURN THE VEHICLE. THE SERVICE DIRECTOR STATED THAT THE FAILURE WAS CAUSED BY THE FLOOR MATS AND THAT THE HOOKS WERE NEVER INSTALLED IN THE VEHICLE. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE CURRENT MILEAGE WAS APPROXIMATELY 11,900 AND THE FAILURE MILEAGE WAS ALSO APPROXIMATELY 11,890.

TL* THE CONTACT OWNS A 2009 LEXUS ES350. HE WAS CONCERNED BECAUSE THE PUSH SWITCH STARTER BUTTON DOES NOT ALLOW THE DRIVER TO TURN THE ENGINE OFF IN THE EVENT OF AN EMERGENCY. HE HAS NOT HAD A FAILURE WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 2000.

ON AUGUST 28, 2009, FOUR OCCUPANTS OF A 2009 LEXUS ES350 TRAGICALLY AND UNNECESSARILY DIED IN SANTE, CALIFORNIA IN SAN DIEGO COUNTY FOLLOWING A HIGH SPEED LOSS OF CONTROL AND ROLLOVER EVENT. THE VEHICLE IN QUESTION WAS A LOANER CAR FROM BOB BAKER LEXUS IN EL CAJON, CALIFORNIA. DRIVER OF THE VEHICLE, 45, A 19 YEAR VETERAN OF THE CALIFORNIA HIGHWAY PATROL. THE DRIVER HAD OBTAINED THE VEHICLE THAT DAY AFTER DROPPING OFF HIS LEXUS FOR SERVICE. WITNESSES REPORT THAT THE OFFICER WAS MANEUVERING THE LEXUS IN AND OUT OF TRAFFIC AT HIGH RATES OF SPEED ON STATE ROUTE 125, HONKING HIS HORN WITH THE HAZARD LIGHTS ON, PRIOR TO THE HIGHWAY ENDING AT AN INTERSECTION. THE OFFICER ATTEMPTED TO NEGOTIATE A TURN BUT COULD NOT AVOID STRIKING ANOTHER VEHICLE AND LOSING CONTROL BECAUSE OF HIS HIGH RATE OF SPEED. ROLLED SEVERAL TIMES, AND CAUGHT FIRE. ALL FOUR OCCUPANTS ARE REPORTED TO HAVE DIED ALMOST IMMEDIATELY. PRIOR TO ENTERING THE INTERSECTION, AN OCCUPANT OF THE VEHICLE CALLED 911 EMERGENCY TO REPORT THAT THE ACCELERATOR WAS STUCK. HE REPORTED THAT THE VEHICLE WAS TRAVELING 120 MILES PER HOUR AND THAT THEY WERE APPROACHING AN INTERSECTION. OCCUPANTS ARE HEARD TELLING EACH OTHER TO PRAY BEFORE A WOMAN SCREAMS AND THE CALL SUDDENLY ENDS. THE OFFICER(DRIVER OF THE VEHICLE, HIS WIFE , 45, AND THEIR 14 YEAR OLD DAUGHTER ALL DIED IN THE CRASH. THE WIFE'S BROTHER, 38, ALSO DIED. ON BEHALF OF THE SURVIVING FAMILY MEMBERS OF THE DECEDENTS, WE RESPECTFULLY REQUEST YOU TO INVESTIGATE WHY THIS LEXUS VEHICLE'S ACCELERATOR MALFUNCTIONED, AND WHY A HIGHLY-TRAINED OFFICER AND DRIVER LIKE THE OFFICER WAS UNABLE TO RE-GAIN CONTROL OF THE LEXUS VEHICLE AT ISSUE OR OTHERWISE AVOID CATASTROPHE. WE CURRENTLY ARE AWAITING ADDITIONAL FACTS SURROUNDING THE INCIDENT, AND THE MALFUNCTION OF THE LEXUS, BUT WILL SUPPLEMENT THIS COMPLAINT UPON RECEIPT. *TR UPDATED 12/01/09 *BF UPDATED 06/03/10*BF UPDATED 09/23/10 UPDATED 9/27/11*CW

LEXUS ES 350 HAD UNCONTROLLED ACCELERATOR CAUSING SPEEDS IN EXCESS OF 90 MILES PER HOUR UNTIL CAR WAS FORCED OUT OF GEAR. WITHOUT ATTEMPTS TO ACCELERATE THE CAR TOOK OVER AND SPED OUT OF CONTROL. CRUISE CONTROL WAS NOT ENGAGED AND BRAKES WOULD NOT SLOW THE VEHICLE. I CALLED 911 AND THEY TOLD ME TO PUT THE CAR IN NEUTRAL WHICH CAUSED THE RPMS TO RACE OUT OF CONTROL. THE CAR THEN WENT INTO REVERSE BY ITSELF UNTIL I SLAMMED IT INTO PARK. THE DEALER CAME AND PICKED UP THE CAR AS IT WAS UNSAFE TO DRIVE. FORTUNATELY THIS OCCURRED ON THE FREEWAY AND I HAD ROOM TO MANEUVER AND MISS CARS AND OBSTACLES. HAD THIS OCCURRED ANYWHERE ELSE I WOULD BE IN THE HOSPITAL. *TR

IN A GROCERY STORE PARKING LOT, HAD TO SWING WIDE TO AVOID A TRUCK TURNING INTO A ROW OF PARKED CARS. IN DOING SO, THE RIGHT FRONT TIRE RAN OVER THE LAST FOOT OF A ROUNDED CURB ISLAND AT ABOUT A WALKING SPEED. THE SIDEWALL OF THE TIRE EXPERIENCED A 2 INCH L SHAPED BLOWOUT. THIS TIRE WAS ON A NEW CAR WITH LESS THAN 1200 MILES. I HAVE NEVER IN 50 YEARS HAD A TIRE HAVE THIS TYPE OF BLOWOUT WITH SUCH A LOW SPEED CURB ROLLOVER. THERE WAS NOTHING IN THIS AREA TO CAUSE A PUNCTURE. *TR