2010 LEXUS ES Complaints

REAR WINDOW DISTORTS OTHER CAR HEADLIGHT AT NIGHT AND IS VERY DISTRACTING, ESPECIALLY IN HEAVY TRAFFIC. IT APPEARS THAT THE SLANT OF THE WINDOW AND THE DEFROSTING WIRES ARE SET TO CLOSE AND THIS IS WHAT CAUSES THIS PROBLEM. LATER MODELS, THIS IS CORRECTED BY FEWER WIRES WITH MORE SEPARATION. *TR

LOCATION: 605 NORTH, BEFORE DEL AMO BLVD. EXIT. AT 5 PM ON SEPTEMBER 22, 2011 I WAS IN THE EXTREME LEFT LANE OF THE FREEWAY, NEXT TO THE CARPOOL LANE. A LIGHT GRAY TRUCK (WITH FLATBED) SWERVED RIGHT IN FRONT OF ME AT A VERY HIGH SPEED. THERE WERE JUST A COUPLE FEET OF DISTANCE BETWEEN THE TRUCK AND MY CAR. I SLAMMED MY BRAKES TO AVOID REAR-ENDING THE TRUCK. A CAR BEHIND ME HIT MY CAR FROM REAR RIGHT FORCING ME INTO THE CAR POOL LANE. THAT'S WHEN A VAN THAT WAS IN THE CAR POOL HIT MY CAR FIRST ON THE REAR LEFT DOOR AND THEN RUBBING AGAINST MY CAR AND DELIVERING A HUGE IMPACT ON THE DRIVER SIDE WINDOW. THE IMPACT WAS HEAD-ON AND IT DID THE FOLLOWING: 1. THE DRIVER-SIDE WINDOW WAS SMASHED COMPLETELY. THE FLYING BROKEN PIECES OF GLASS FLEW AND DELIVERED SEVERAL INJURIES INCLUDING BLEEDING ON MY LEFT ELBOW, LEFT HAND NEAR THE WEDDING RING FINGER, ON MY HEAD AND ON MY RIGHT HAND. 2. MY CAR WAS THROWN OUT OF CONTROL ACROSS ALL THE RIGHT LANES OF THE FREEWAY. LUCKILY ALL OTHER CARS IN THE ADJACENT LANES HAD STOPPED BY THEN AND NO OTHER CAR HIT MY CAR WHEN IT WAS BEING THROWN OVER TO THE RIGHT MOST LANES OF THE FREEWAY. WHEN MY CAR ULTIMATELY STOPPED, IT WAS HALF WAY IN THE 3RD AND 4TH LANES AND WAS FACING EAST WARDS AND WAS PERPENDICULAR TO THE FLOW OF TRAFFIC DIRECTION. NONE OF THE AIR BAGS ACTIVATED. THE CAR IS EQUIPPED WITH SIDE AIR BAGS AND CURTAIN AIR BAGS. NONE OF THEM DEPLOYED. I SUSTAINED INJURIES ON BOTH HANDS AND FACE. ALSO, I RECEIVED INTERNAL INJURIES IN NECK AND SHOULDER AREA. *TR

MY 2010 ES 350 THE SIDE MIRRORS FOG UP WHEN IT'S RAINING AND THE OUTSIDE TEMPERATURE IS BELOW THE 50 DEGREE RANGE AND A SLIGHT DROP OR INCREASE IN TEMPERATURE BETWEEN TRAVELING POINTS, LIKE DRIVING FROM A LOWER TEMPERATURE NORTHERN VIRGINIA INTO A HIGHER HUMIDITY AND TEMPERATURE TODAY (4/5/11) IN WASHINGTON DC WEATHER. I COULDN'T SEE ANYTHING OUT OF THE TWO MIRRORS TO CHANGE LANES ON THE HIGHWAY, A VERY UNSAFE AND HAZARDOUS CONDITION TRYING TO LOWER THE WINDOW IN THE RAIN AND WIPE THE DRIVE SIDE MIRROR, DRIVE, AND HAVING TO REPEAT 5 MINUTES LATER. EREN: GOOD MORNING. THANK YOU FOR CONTACTING LEXUS TODAY. *TR

TL*THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT IT TOOK THE VEHICLE THREE TO FOUR MINUTES TO SLOW DOWN WHEN HE TOOK HIS FOOT OFF THE ACCELERATOR PEDAL. THE FAILURE OCCURRED AT ANY SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THERE WAS NOTHING WRONG. THE CONTACT ALSO STATED THAT THE NAVIGATION SYSTEM DID NOT FUNCTION PROPERLY. THE FAILURE MILEAGE WAS 0 AND THE CURRENT MILEAGE WAS APPROXIMATELY 15,600. UPDATED 01/31/11 *BF UPDATED 02/03/11 UPDATED 02/14/11

TL*THE CONTACT OWNS A 2010 LEXUS ES350 WITH 15,600 MILES. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AND RELEASING HIS FOOT OFF OF THE ACCELERATOR PEDAL THE VEHICLE WOULD NOT DECREASE IN SPEED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. UPDATED 01/31/11 *BF THE CONSUMER ALSO STATED THE NAVIGATION SYSTEM WAS INOPERATIVE. UPDATED 02/03/11 UPATED 02/14/11

TL*THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE GPS NAVIGATION SYSTEM DISPLAYED INACCURATE INFORMATION WHICH DIRECTED HIM TO THE WRONG LOCATION. THE CONSUMER WAS INVOLVED IN A CRASH DUE TO THE INCORRECT DRIVING DIRECTIONS. THE MANUFACTURER WAS NOTIFIED AND REFUSED TO ACCEPT FINANCIAL RESPONSIBILITY FOR REPAIRING THE GPS NAVIGATION SYSTEM. THE FAILURE MILEAGE WAS 15,400. UPDATED 01/31/11 *BF THE CONSUMER ALSO STATED THE VEHICLE WOULD NOT SLOW DOWN. UPDATED 02/03/11 UPDATED 07-06/11 *BF UPDATED 2/29/12 *CN

THE CAR INTERMITTENTLY DOES NOT START. OCCURRED FOUR TIMES IN LESS THAN FIVE MONTHS. CAR BOUGHT NEW FROM DEALER LATE 4/2010. AFTER DRIVING CAR AROUND TO RUN ERRANDS, CAR DOES NOT START. BRAKE IS HARD, AND CHARGING SYSTEM WARNING SIGN APPEARS. SOS SAFETY FEATURE OFTEN DOES NOT OPERATE DURING THESE INSTANCES. FIRST OCCURRED 6/28/2010. ROADSIDE CALLED-REQUIRED BATTERY JUMP. DEALER EVALUATED CAR- CLAIMED NO ISSUES WITH CAR OR BATTERY. SECOND OCCURRENCE: 7/6/10. ROADSIDE CALLED. DEALER EVALUATED CAR FOR TWO WEEKS. THIRD OCCURRENCE HAPPENED WHILE AT DEALER. LEXUS TECHNICIAN WAS ABLE TO REPLICATE THE PROBLEM. TECHNICIAN THOUGHT THE CAR WAS NOT RECOGNIZING THE KEY. BATTERY FOR KEYS REPLACED. FOURTH OCCURRENCE- 8/31/10. ROADSIDE CALLED. BROUGHT TO DEALER. CLAIMS THERE ARE NO ISSUES WITH CAR, BUT CANNOT PROVIDE EXPLANATION WHY THIS IS OCCURRING OR GIVE ANY GUIDELINES TO PREVENT THE SITUATION FROM OCCURRING AGAIN. IN ALL INSTANCES THE CAR WAS NEVER COLD, SO BATTERY COULD NOT HAVE BEEN ISSUE. FAILURE WAS REPLICATED BY DEALER, BUT DEALER UNABLE TO FIND ADEQUATE RESOLUTION TO FAILURE. HOWEVER, CLAIMS CAR IS "SAFE" TO DRIVE. *TR

TL*THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE IS TURNED OFF BY A KEYLESS SYSTEM, THE ENGINE WAS VERY QUIET; THEREFORE; THE DRIVER LEFT THE ENGINE RUNNING FOR OVER FOUR HOURS. THE CONTACT STATED THAT A KEYLESS SYSTEM WAS VERY DANGEROUS. HE FEELS A KEY SYSTEM WOULD BE LESS LIKELY TO CAUSE THE PROBLEM OF LEAVING THE ENGINE ON. THE VIN WASN'T AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 5,000. UPDATED 12/22/10 *BF UPDATED 12/30/10

1. AS I APPROACHED A RED LIGHT, I WANTED TO MOVE MY FOOT FROM THE GAS PEDAL TO THE BRAKE. THE TOP OF MY SNEAKER GOT CAUGHT IN THE UNDERSIDE OF THE BRAKE PREVENTING ME FROM BEING ABLE TO STOP THE CAR. I WAS ABLE TO FREE MY FOOT BY PULLING IT SIDEWAYS AND BACK TO THE GAS PEDAL CAUSING ME TO MOMENTARILY HIT THE GAS PEDAL AND MOVING THE CAR FORWARD TOWARD THE INTERSECTION. SINCE I HAD BEGUN TO SLOW DOWN FOR THE TRAFFIC LIGHT AND THERE WAS NO CAR IN FRONT OF ME, NO ACCIDENT TOOK PLACE. 2. JAN 31-A FEW DAYS LATER THE SAME THING HAPPENED. I CALLED LEXUS OF AVENTURA 3. FEB 2 THEY CAME & PICKED UP THE CAR. I TOLD THEM TO PUT IN WRITING WHAT THEY FOUND AND WHAT THEY DID TO CORRECT IT. THEIR REPRESENTATIVE TOLD ME THAT WHEN HE TEST DROVE THE CAR HIS FOOT GOT STUCK IN THE SAME WAY AS MINE & THAT IT HAPPENED TO 3 OTHER VEHICLES TESTED. FURTHER, HE OFFERED TO COMPENSATE ME FOR MY INCONVENIENCE BY A) FILLING OUR TANK UP WITH GAS, B) GIVING US 10,000 MILES SERVICE @ NO CHARGE AS WELL AS AN INTERIOR CLEANING AND DETAILING. IN OUR PHONE CONVERSATIONS DURING THE NEXT FEW DAYS, HE INCREASED HIS OFFERS AND TOLD ME THAT THE FLOOR MAT HAD BEEN REPLACED IN MY CAR. I ASKED THAT ALL REPAIRS & OFFERS BE PUT IN WRITING. FEB 5 I CONTACTED LEXUS OF AMERICA & ON FEB 8 A REPRESENTATIVE OF LEXUS SOUTHERN CONTACTED ME. WE HAVE BEEN EXCHANGING PHONE CALLS & LETTERS SINCE THEN. *TR

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A KEYLESS ENTRY DEVICE AND WHEN THE DEVICE WAS INSIDE THE VEHICLE, THE DOOR WAS NOT SUPPOSED TO LOCK. THE CONTACT STATED THE DOORS WOULD LOCK EVEN WITH THE KEYLESS ENTRY INSIDE OF THE VEHICLE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 5,000. UPDATED 09/29/10. *LJ