2011 LEXUS ES Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

"TAKATA RECALL" I CONTACTED THE LOCAL DEALER AT 8:00 AM AND WAS TOLD THAT THEY WOULD PROVIDE ME WITH A LOANER VEHICLE FROM ENTERPRISE FOR UP TO 35.00 PER DAY. HOWEVER, THE SERVICE MANAGER WAS IN A MEETING AND WOULD CALL ME BACK AT 11:00 AM WITH THE PARTICULARS ON HOW TO GO ABOUT GETTING INTO THE VEHICLE. SINCE I DID NOT RECEIVED A CALL FROM THE SERVICE MANAGER I CALLED BACK AND WAS TOLD THAT MY VEHICLE WAS SAFE TO DRIVE AND I WOULD NOT GET A LOANER CAR. I WAS ALSO TOLD THAT IF I HAD ANY OTHER CONCERNS TO CALL LEXUS CUSTOMER SERVICE . I CALLED LEXUS CUSTOMER SERVICE AND EXPLAINED THAT IT IS TOTALLY UNACCEPTABLE THAT I CANNOT USE MY PASSENGER FRONT SEAT WITHOUT THE RISK OF INJURY OR DEATH TO THE FRONT SEAT PASSENGER. I REGULARLY TRAVEL WITH 4-5 OTHER PASSENGERS IN MY VEHICLE. AGAIN, I WAS TOLD THAT I WAS NOT AT RISK BECAUSE OF THE AREA IN WHICH I RESIDE. THAT BEING THE CASE, I REQUESTED A HOLD HARMLESS LETTER FROM TOYOTA MOTOR CORPORATION. THE CUSTOMER SERVICE REPRESENTATIVE SAID HE WOULD SEND ME AN EMAIL WHICH HE DID BUT IT DID NOT ADDRESS MY SPECIFIC NEEDS OR CONCERN

TL* THE CONTACT OWNS A 2011 LEXUS ES-R350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL: INFORMATION FROM LEXUS DEALER IS PARTS TO CORRECT THE RECALLED AIR BAG PROBLEM WILL NOT BE AVAILABLE TILL JANUARY 2017. THIS IS TOTALLY UNACCEPTABLE AND UNREASONABLE TO EXPECT THE CUSTOMER TO WAIT FIVE OR SIX MONTHS FOR REPAIRS.

TAKATA RECALL. I WAS INFORMED OF THE RECALL. NO CURRENT REPAIR AND WAS ADVISED TO NOT OPERATE WITH A FRONT SEAT PASSENGER. CONTACTED THE MANUFACTURER AND WAS TOLD THE REMEDY WOULD NOT BE READY UNTIL, AT LEAST, FIRST QUARTER 2017. THE DEALERSHIP IS WILLING TO PROVIDE A NON-COMPARABLE LOANER VEHICLE (I WOULD EXPECT A LUXURY VEHICLE). MY VEHICLE WAS PURCHASED WITH AN EXTENDED WARRANTY AND SCRATCH AND DENT PROTECTION. I HAVE ALSO PREPAID FOR AN XM SUBSCRIPTION. ALL OF THESE PURCHASES ARE BEING WASTED IF I ACCEPT THE LOANER. IF I DON'T ACCEPT A LOANER, MY VEHICLE CONTINUES TO DEPRECIATE AND IS NO LONGER SERVING MY NEEDS. THIS IS AN UNACCEPTABLE SOLUTION AND THE TIME PERIOD FOR THE INCONVENIENCE (6+ MONTHS) IS TOO LONG.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE A LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.